1.0B-TRNSFRMDhttps://brandmender.com/btrnsfrmdbrandmenderco@gmail.comhttps://brandmender.com/btrnsfrmd/author/brandmendercogmail-com/rich600338<blockquote class="wp-embedded-content" data-secret="OnSpql6srJ"><a href="https://brandmender.com/btrnsfrmd/omnichannel-cx/">Omnichannel CX</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://brandmender.com/btrnsfrmd/omnichannel-cx/embed/#?secret=OnSpql6srJ" width="600" height="338" title="“Omnichannel CX” — B-TRNSFRMD" data-secret="OnSpql6srJ" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://brandmender.com/btrnsfrmd/wp-includes/js/wp-embed.min.js </script> CX Transformation, Built Around Your Customers From the first question to the final resolution, we help you deliver omnichannel customer support on Freshdesk, Zendesk, or Creatio that's faster for your customers and more efficient for your business — powered by AI that actually resolves, not just responds. Meet With Us  → Read Success Stories CX PERFORMANCE CLIENT SNAPSHOT LIVE IMPROVEMENT IN CSAT SCORE 38% TICKET DEFLECTION VIA AI 41% REDUCTION IN AVG HANDLE TIME ↓ 29% -29% FIRST-CONTACT RESOLUTION RATE 76% Our Technology Partners Why CX Leaders Bring Us In The CX landscape has never changed faster. Expectations are rising, AI is changing what’s possible, and the pressure to do more with less is constant. For most CX teams, the strain shows up in a few familiar places. Disconnected Systems Breaking the Customer Experience Your channels and tools don’t share what they know, so context gets lost between handoffs. Customers end up repeating themselves, and agents work without the full picture. Customer Expectations Outpacing What You Can Deliver Your customers compare you to the easiest experience they’ve had anywhere, not just your industry. Meeting that standard consistently is harder than it used to be.  CX Technology Not Keeping Up With Business Needs The setup that fit your old volume handles today’s less smoothly. Teams lean on manual workarounds, and the tools take more attention than they should.  AI You Want to Use, but Can’t Turn Into Results You see what AI can do — faster answers, fewer tickets reaching agents, quicker resolutions. Turning that potential into measurable results is the part most teams are still working out.  Cost to Serve That Keeps Climbing Handling more volume usually means adding more people. Costs rise steadily while CSAT holds flat, and the balance gets harder to manage.  What We Deliver CX Transformation Built for the Full Customer Journey From first contact to resolution, we connect and automate the workflows behind every customer touchpoint. / 01 Omnichannel Implementation Omnichannel & Unified Data One complete, 360-degree view of every customer, across every channel. Whether a customer reaches you by phone, email, chat, or social on Freshdesk, Zendesk, or Creatio, every agent sees their full history in one place. That complete context is what shortens resolution times, lifts CSAT and NPS, and turns scattered conversations into one true omnichannel experience your customers actually feel. / 02 AI & Self-Service Activation AI-Powered Service & Automation AI that works for your customers and your agents alike. We put Freddy AI and AI Agents to work across the experience — guiding customers to instant answers through self-service deflection, automating the workflows that move tickets forward, and giving agents an AI copilot that drafts replies and surfaces context in the moment. Customers resolve more on their own, and your team spends its time where it counts. / 03 Workflow & Routing Design Workflow & Routing Design Every ticket reaches the right team at the right moment. We design intelligent ticket routing, SLA management, escalation triggers, and workflow automation around how your team actually works. Tickets reach the right person at the right priority, escalations trigger before an SLA breach, and the right work reaches the right hands without manual sorting. / 04 CX Analytics & Performance Management CX Analytics & Insights The visibility leadership needs, in one place. We build CX analytics dashboards and reporting that turn raw data into a clear picture of performance — CSAT, deflection rate, handle time, and the trends behind them. Leadership sees what's working and what needs attention at a glance, and AI surfaces the patterns behind repeat contacts and CSAT shifts early enough to act on them. How We Engage From First Conversation To Long-Term CX Performance We meet you where you are in your CX journey and help you deliver the experience your customers expect and the results leadership can trust. 01 Advisory & Platform Architecture Whether you’re evaluating Freshdesk, Zendesk, ServiceNow, or Creatio, or reshaping an existing customer journey, we help you start from a clear plan. We assess your omnichannel CX environment, map your support workflows across channels and teams, and define the platform architecture that fits how your organization serves its customers. 02 Quick Start We implement your CX platform and configure it around your processes, not a generic template. We integrate it with your existing systems, migrate your data where needed, and set up the channels, routing, and Freddy AI or AI Agent automation that get you fully operational — quickly and built to last. 03 OptimizeAI If your Freshdesk or Zendesk environment isn’t delivering its full value, or you’re ready to do more with it, we help you optimize what you already have. We audit your configuration, pinpoint what’s holding ticket deflection and CSAT back, and rebuild your knowledge base, routing, and automation so it performs the way it should. 04 Continuum We provide ongoing managed support that keeps your CX environment evolving with your business. As your needs change, we continuously refine and optimize your setup — keeping deflection, handle time, and CSAT aligned with your objectives so it stays an enabler, not a hurdle to everything you’re trying to achieve. 40% Average Improvement in CSAT Score Across omnichannel CX engagements 41% Average Ticket Deflection via AI Within 90 days of proper AI configuration $1.3M Estimated Annual Savings AI-powered support automation, urgent care provider 8–14 Wks Average Time to Go-Live From kickoff to fully operational CX environment Success Stories Real Engagements. Real Outcomes. URGENT CARE PROVIDER · HEALTHCARE $1.3M Saved — AI-Powered Omnichannel Support Across 200+ Locations A rapidly expanding U.S. urgent care group with 200+ locations was constrained by a fragmented, phone-only support model with no self-service and no automation. B-TRNSFRMD implemented Freshdesk, Freshchat, and Genesys — deploying region-specific AI chatbots, 63 automated workflows, and a multi-level IVR to route contacts across specialized patient support teams. $1.3M in total savings achieved through technology consolidation and legacy infrastructure reduction. 94.9% resolution SLA maintained while processing over 17,234 support tickets post-implementation. 1,910 AI chatbot interactions resolved monthly without live agent involvement. Read more → Caribbeanhttps://brandmender.com/btrnsfrmd/wp-content/uploads/2026/06/creatio_4k-3-scaled.png