1.0B-TRNSFRMDhttps://brandmender.com/btrnsfrmdbrandmenderco@gmail.comhttps://brandmender.com/btrnsfrmd/author/brandmendercogmail-com/rich600338<blockquote class="wp-embedded-content" data-secret="6yDhT0VFmF"><a href="https://brandmender.com/btrnsfrmd/success-stories/">Success Stories</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://brandmender.com/btrnsfrmd/success-stories/embed/#?secret=6yDhT0VFmF" width="600" height="338" title="“Success Stories” — B-TRNSFRMD" data-secret="6yDhT0VFmF" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://brandmender.com/btrnsfrmd/wp-includes/js/wp-embed.min.js </script> Success Stories Powering Your Team To Deliver Experiences That Last. “Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer’s Experience, because of it.” CEO Global Money Services Company Trusted by 60+ Leading Organizations Featured Stories BIG 3 EV MANUFACTURER · FRESHSERVICE Big 3 EV Manufacturer Achieves 81% Faster Resolution Through AI-Powered Freshservice ESM Transformation Discover how we unified IT, Engineering, Manufacturing, and Finance — consolidating 16 workflows into 3 and auto-provisioning 600+ users through AI-driven automation. 81% Faster SAP Resolution 16 → 3 Workflows Consolidated 600+ Users Auto-Provisioned 1 / 3 ← → Read the Story → Life Insurance Carrier INSURANCE · 12 COUNTRIES · 4 BANKING CHANNELS Insurance InsightIQ Life Insurance Carrier Cuts Reporting Time by 80% and Accelerates Premium Recovery with InsightIQ A leading life insurance carrier distributing policies through 4 banking channels across 12 countries was losing critical collections time each month to a manual reporting process. B-TRNSFRMD built InsightIQ — a purpose-built analytics platform that automated reporting and accelerated premium recovery. >80%Reduction in monthly reporting time 14Country-currency combinations automated 12 → 1Reporting cycle collapsed to same-day Read More → Financial Services Group BANKING · INSURANCE · INVESTMENT · 17 COUNTRIES Financial Services Creatio Financial Services Group Unifies 5 Business Units to Boost Cross-Sell & Upsell with Creatio’s AI-Native CRM A leading financial services group operated with siloed Sales, Marketing, and Service functions across 5 business units and 17 countries. B-TRNSFRMD delivered a phased Creatio CRM transformation to unify customer data and unlock cross-sell, upsell, and enterprise-wide growth. 5Business units unified on one platform 2M+Customer records migrated 260+Business processes automated Read More → Behavioral Health Provider HEALTHCARE · 70+ NATIONWIDE CENTERS Healthcare Creatio Consolidating Customer View & Boosting Pipeline Visibility Across 70+ Centers with Creatio’s AI-Native CRM A nationwide behavioral health provider was constrained by fragmented legacy CRM systems and non-standardized operations across 70+ franchise centers. B-TRNSFRMD architected a unified Creatio CRM platform to standardize operations and deliver end-to-end lifecycle visibility. 26 weeksImplementation timeline 30%TCO reduction 20%Boost in enrollments Read More → Urgent Care Provider HEALTHCARE · 200+ LOCATIONS Healthcare Freshdesk Urgent Care Provider Scales Patient Support & Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service. $1.3MAnnual savings from AI-driven automation 94.9%CSAT score post-implementation 1,910Monthly bot chats deflected Read More → Financial Services Group MONEY SERVICES · 17 COUNTRIES Financial Services Freshdesk Financial Services Group Modernizes Money Services & Cuts Call Volume 30% Across 17 Countries with Freshworks A leading financial services group’s money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20–30%Call volume reduction via automation 50%Remote workforce enabled 17Countries unified Read More → Global Media Firm CONSULTING & PROFESSIONAL SERVICES · 2,000+ EMPLOYEES Consulting & Professional Services Freshservice Global Media Firm Eliminates 3,480 Tickets a Year & Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI — combining ticket deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly ticket reduction 3,480Tickets eliminated per year Read More → Urgent Care Provider HEALTHCARE · 200+ LOCATIONS Healthcare Freshservice Urgent Care Provider Modernizes IT Service Delivery & Achieves 95% SLA Across 200+ Locations with Freshservice A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform — leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale. ~70%Faster incident resolution 95%+SLA compliance achieved 200+Workflows automated Read More → Global Media Services Company 12 Countries Professional Services Freshservice AI deflection cuts 3,480 tickets a year — and ~20% of MSP costs A global media firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets, identified the top cost-driving categories, and implemented a dual-layer automation strategy combining AI-powered deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly Ticket Reduction 3,480Tickets Eliminated Per Year Read More → Big 3 Auto Manufacturer 10 Teams Automotive Freshservice 81% faster resolution through AI-powered ESM A fast-growing electric vehicle subsidiary of a “Big 3” automotive manufacturer faced operational friction from scattered workflows and isolated systems. B-TRNSFRMD architected a multi-team Freshservice implementation across IT, Engineering, Manufacturing, and Finance — replacing manual processes with integrated, automated workflows. 81%Decrease in resolution time for critical business systems 16→3Assignment workflows consolidated 600+Users auto-provisioned via Azure AD integration Read More → Urgent Care Provider 200+ Locations Healthcare Freshdesk Scaled omnichannel patient support with Freshdesk and AI automation A rapidly growing urgent care organization with 200+ locations lacked a scalable omnichannel patient support operation and relied heavily on fragmented, phone-based workflows. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony workflows to unify support operations, automate triage, and enable AI-driven self-service. $1.3MSavings 94.9%SLA Maintained 1,910Bot Chats / Month Read More → Behavioral Health Org Healthcare · Multi-Location Healthcare Creatio Behavioral health organization centralizes patient intake and referral management A multi-location behavioral health organization replaced spreadsheet-driven intake and referral tracking with a unified Creatio CRM platform. B-TRNSFRMD deployed automated referral routing, customized intake workflows, and real-time operational dashboards. [X]%Faster Referral Processing [X]%Reduction in Manual Intake Steps [X]Workflows Automated Read More → Let’s Talk Ready to Transform Your CX Operations? 45 minutes. No cost. Tell us where you are and we will tell you exactly what it would take to get there. success@btrnsfrmd.comhttps://brandmender.com/btrnsfrmd/wp-content/uploads/2026/07/Clip-path-group-2.png