{"version":"1.0","provider_name":"B-TRNSFRMD","provider_url":"https:\/\/brandmender.com\/btrnsfrmd","author_name":"brandmenderco@gmail.com","author_url":"https:\/\/brandmender.com\/btrnsfrmd\/author\/brandmendercogmail-com\/","title":"Home - B-TRNSFRMD","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"wmsdpicT4d\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/\">Home<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/embed\/#?secret=wmsdpicT4d\" width=\"600\" height=\"338\" title=\"&#8220;Home&#8221; &#8212; B-TRNSFRMD\" data-secret=\"wmsdpicT4d\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/brandmender.com\/btrnsfrmd\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"From Interactions To Outcomes Trusted by 60+ Leading Organizations Platform Expertise for Innovation Learn More Learn More Learn More Learn More Learn More B-TRNSFRMD transforms how global enterprises connect with their customers from the contact center to the service desk to the CRM and every workflow in between Explore Our Purpose-Built Solutions for Every Business Need Discover our full suite of solutions, built on industry-leading AI platforms and designed to transform your Customer and Service Experiences from the ground up. We combine proven expertise with powerful technology to streamline operations and deliver lasting business impact. Omnichannel CX IT Service Management CRM &amp; Process Automation AI &amp; Analytics Explore Our Purpose-Built Solutions for Every Business Need Discover our full suite of solutions, built on industry-leading AI platforms and designed to transform your Customer and Service Experiences from the ground up. We combine proven expertise with powerful technology to streamline operations and deliver lasting business impact. Omnichannel CX CRM &amp; Process Automation IT Service Management AI &amp; Analytics OptimizeAI Not Seeing the ROI on Your Freshdesk or Freshservice Platform? Freddy AI is enabled but completely underutilized Agents are still resolving tickets manually Automations are broken or were never built right Leadership keeps asking where the value is Your team built workarounds instead of using the tool You&#8217;re paying full price for half the product See How OptimizeAI Fixes This Freshworks Performance Optimized client snapshot LIVE Tickets deflected by Freddy AI40% Handle time reduction31% SLA compliance94% First-contact resolution61% PATH to OUTCOME Framework Our modular framework to create value through holistic design, transformation and implementation. KPI-Centric Philosophy: Putting Your Business Goals at the Heart of Everything We Do. P Plan Assess &#038; Define Focus on where you want the business to be in the future and what technology you need to enable these experiences. Identifying key CX levers at a FinServ led to 15% increase in agent productivity A Align Design &#038; Sequence Bring together stakeholders, processes, and technology to create a unified vision that drives measurable business outcomes. Cross-functional alignment initiative reduced time-to-market by 30% for a global retailer T Transform Build &#038; Deploy Execute the change with precision \u2014 redesigning workflows, deploying technology, and upskilling teams for lasting impact. Digital transformation program delivered 40% cost reduction across operations for a leading insurer H Harness Measure &#038; Compound Continuously measure, optimize, and scale what works \u2014 turning early wins into sustained competitive advantage. Ongoing optimization loop drove 22% uplift in customer satisfaction scores within 6 months Gans Subramanian Founder &amp; CEO, B-TRNSFRMD Gans Subramanian Founder &amp; CEO, B-TRNSFRMD Explore Our Industry Relevant Solutions Discover our tailored solutions, designed for industry-specific challenges. We combine innovative technology with deep sector expertise, ensuring streamlined operations and digital excellence. Banking &amp; Finance Healthcare Retail Where Does Your Freshservice &amp; Freshdesk Environment Stand? Score yourself across the 5 dimensions OptimizeAI addresses \u2014 Freddy AI, self- service, workflow automation, SLA design, and reporting. No form. Just your score. Take the Scorecard","thumbnail_url":"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/EXP-Transformed-1.png","thumbnail_width":1250,"thumbnail_height":533}