{"version":"1.0","provider_name":"B-TRNSFRMD","provider_url":"https:\/\/brandmender.com\/btrnsfrmd","author_name":"brandmenderco@gmail.com","author_url":"https:\/\/brandmender.com\/btrnsfrmd\/author\/brandmendercogmail-com\/","title":"Success Stories - B-TRNSFRMD","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"01GMRvOVWA\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/\">Success Stories<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/embed\/#?secret=01GMRvOVWA\" width=\"600\" height=\"338\" title=\"&#8220;Success Stories&#8221; &#8212; B-TRNSFRMD\" data-secret=\"01GMRvOVWA\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/brandmender.com\/btrnsfrmd\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Success Stories Powering Your Team To Deliver Experiences That Last. &#8220;Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer&#8217;s Experience, because of it.&#8221; CEO Global Money Services Company Trusted by 60+ Leading Organizations Featured Stories BIG 3 EV MANUFACTURER \u00b7 FRESHSERVICE Big 3 EV Manufacturer Achieves 81% Faster Resolution Through AI-Powered Freshservice ESM Transformation Discover how we unified IT, Engineering, Manufacturing, and Finance \u2014 consolidating 16 workflows into 3 and auto-provisioning 600+ users through AI-driven automation. 81% Faster SAP Resolution 16 \u2192 3 Workflows Consolidated 600+ Users Auto-Provisioned 1 \/ 3 \u2190 \u2192 Read the Story \u2192 Life Insurance Carrier INSURANCE \u00b7 12 COUNTRIES \u00b7 4 BANKING CHANNELS Insurance InsightIQ Life Insurance Carrier Cuts Reporting Time by 80% and Accelerates Premium Recovery with InsightIQ A leading life insurance carrier distributing policies through 4 banking channels across 12 countries was losing critical collections time each month to a manual reporting process. B-TRNSFRMD built InsightIQ \u2014 a purpose-built analytics platform that automated reporting and accelerated premium recovery. &gt;80%Reduction in monthly reporting time 14Country-currency combinations automated 12 \u2192 1Reporting cycle collapsed to same-day Read More \u2192 Financial Services Group BANKING \u00b7 INSURANCE \u00b7 INVESTMENT \u00b7 17 COUNTRIES Financial Services Creatio Financial Services Group Unifies 5 Business Units to Boost Cross-Sell &#038; Upsell with Creatio&#8217;s AI-Native CRM A leading financial services group operated with siloed Sales, Marketing, and Service functions across 5 business units and 17 countries. B-TRNSFRMD delivered a phased Creatio CRM transformation to unify customer data and unlock cross-sell, upsell, and enterprise-wide growth. 5Business units unified on one platform 2M+Customer records migrated 260+Business processes automated Read More \u2192 Behavioral Health Provider HEALTHCARE \u00b7 70+ NATIONWIDE CENTERS Healthcare Creatio Consolidating Customer View &#038; Boosting Pipeline Visibility Across 70+ Centers with Creatio&#8217;s AI-Native CRM A nationwide behavioral health provider was constrained by fragmented legacy CRM systems and non-standardized operations across 70+ franchise centers. B-TRNSFRMD architected a unified Creatio CRM platform to standardize operations and deliver end-to-end lifecycle visibility. 26 weeksImplementation timeline 30%TCO reduction 20%Boost in enrollments Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshdesk Urgent Care Provider Scales Patient Support &#038; Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service. $1.3MAnnual savings from AI-driven automation 94.9%CSAT score post-implementation 1,910Monthly bot chats deflected Read More \u2192 Financial Services Group MONEY SERVICES \u00b7 17 COUNTRIES Financial Services Freshdesk Financial Services Group Modernizes Money Services &#038; Cuts Call Volume 30% Across 17 Countries with Freshworks A leading financial services group&#8217;s money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20\u201330%Call volume reduction via automation 50%Remote workforce enabled 17Countries unified Read More \u2192 Global Media Firm CONSULTING &#038; PROFESSIONAL SERVICES \u00b7 2,000+ EMPLOYEES Consulting &#038; Professional Services Freshservice Global Media Firm Eliminates 3,480 Tickets a Year &#038; Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly ticket reduction 3,480Tickets eliminated per year Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshservice Urgent Care Provider Modernizes IT Service Delivery &#038; Achieves 95% SLA Across 200+ Locations with Freshservice A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform \u2014 leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale. ~70%Faster incident resolution 95%+SLA compliance achieved 200+Workflows automated Read More \u2192 Global Media Services Company 12 Countries Professional Services Freshservice AI deflection cuts 3,480 tickets a year \u2014 and ~20% of MSP costs A global media firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets, identified the top cost-driving categories, and implemented a dual-layer automation strategy combining AI-powered deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly Ticket Reduction 3,480Tickets Eliminated Per Year Read More \u2192 Big 3 Auto Manufacturer 10 Teams Automotive Freshservice 81% faster resolution through AI-powered ESM A fast-growing electric vehicle subsidiary of a &#8220;Big 3&#8221; automotive manufacturer faced operational friction from scattered workflows and isolated systems. B-TRNSFRMD architected a multi-team Freshservice implementation across IT, Engineering, Manufacturing, and Finance \u2014 replacing manual processes with integrated, automated workflows. 81%Decrease in resolution time for critical business systems 16\u21923Assignment workflows consolidated 600+Users auto-provisioned via Azure AD integration Read More \u2192 Urgent Care Provider 200+ Locations Healthcare Freshdesk Scaled omnichannel patient support with Freshdesk and AI automation A rapidly growing urgent care organization with 200+ locations lacked a scalable omnichannel patient support operation and relied heavily on fragmented, phone-based workflows. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony workflows to unify support operations, automate triage, and enable AI-driven self-service. $1.3MSavings 94.9%SLA Maintained 1,910Bot Chats \/ Month Read More \u2192 Behavioral Health Org Healthcare \u00b7 Multi-Location Healthcare Creatio Behavioral health organization centralizes patient intake and referral management A multi-location behavioral health organization replaced spreadsheet-driven intake and referral tracking with a unified Creatio CRM platform. B-TRNSFRMD deployed automated referral routing, customized intake workflows, and real-time operational dashboards. [X]%Faster Referral Processing [X]%Reduction in Manual Intake Steps [X]Workflows Automated Read More \u2192 Let&#8217;s Talk Ready to Transform Your CX Operations? 45 minutes. No cost. Tell us where you are and we will tell you exactly what it would take to get there. success@btrnsfrmd.com","thumbnail_url":"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-2.png"}