{"id":35243,"date":"2026-05-27T12:23:32","date_gmt":"2026-05-27T12:23:32","guid":{"rendered":"https:\/\/brandmender.com\/btrnsfrmd\/?page_id=35243"},"modified":"2026-07-19T12:55:38","modified_gmt":"2026-07-19T12:55:38","slug":"omnichannel-cx","status":"publish","type":"page","link":"https:\/\/brandmender.com\/btrnsfrmd\/omnichannel-cx\/","title":{"rendered":"Omnichannel CX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35243\" class=\"elementor elementor-35243\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13597ce e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"13597ce\" data-element_type=\"container\" data-e-type=\"container\" id=\"hero\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f4b3051 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f4b3051\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-136140d elementor-widget__width-initial animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"136140d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CX Transformation, Built <span class=\"span-head\">Around  Your Customers<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe7576a animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"fe7576a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:0.2}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFrom the first question to the final resolution, we help you deliver omnichannel customer support on\nFreshdesk, Zendesk, or Creatio that&#39;s faster for your customers and more efficient for your business\n\u2014 powered by AI that actually resolves, not just responds.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12129b5 animated-slow elementor-invisible elementor-widget elementor-widget-html\" data-id=\"12129b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:0.5}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"hero-ctas\">\r\n        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/contact-us\/\" class=\"btn-primary\">Meet With Us &nbsp;&rarr;<\/a>\r\n        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/\" class=\"btn-ghost\">Read Success Stories<\/a>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-248d2cd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"248d2cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0f5e56 animated-slow elementor-invisible elementor-widget elementor-widget-html\" data-id=\"c0f5e56\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:0.5}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"hero-right\">\r\n      <svg class=\"hero-svg\" viewBox=\"0 0 560 540\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\r\n        <defs>\r\n          <linearGradient id=\"heroBg\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"1\">\r\n            <stop offset=\"0%\" stop-color=\"#1a2138\"\/>\r\n            <stop offset=\"100%\" stop-color=\"#0b0f1d\"\/>\r\n          <\/linearGradient>\r\n          <radialGradient id=\"heroGlowA\" cx=\"50%\" cy=\"50%\" r=\"50%\">\r\n            <stop offset=\"0%\" stop-color=\"#ff9a1f\" stop-opacity=\"0.35\"\/>\r\n            <stop offset=\"100%\" stop-color=\"#ff9a1f\" stop-opacity=\"0\"\/>\r\n          <\/radialGradient>\r\n          <radialGradient id=\"heroGlowB\" cx=\"50%\" cy=\"50%\" r=\"50%\">\r\n            <stop offset=\"0%\" stop-color=\"#ff2c8a\" stop-opacity=\"0.30\"\/>\r\n            <stop offset=\"100%\" stop-color=\"#ff2c8a\" stop-opacity=\"0\"\/>\r\n          <\/radialGradient>\r\n          <linearGradient id=\"heroWarm\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"0\">\r\n            <stop offset=\"0%\" stop-color=\"#ff9a1f\"\/>\r\n            <stop offset=\"50%\" stop-color=\"#ff5b3e\"\/>\r\n            <stop offset=\"100%\" stop-color=\"#ff2c8a\"\/>\r\n          <\/linearGradient>\r\n          <pattern id=\"heroGrid\" x=\"0\" y=\"0\" width=\"40\" height=\"40\" patternUnits=\"userSpaceOnUse\">\r\n            <path d=\"M 40 0 L 0 0 0 40\" fill=\"none\" stroke=\"rgba(255,255,255,0.05)\" stroke-width=\"1\"\/>\r\n          <\/pattern>\r\n        <\/defs>\r\n        <rect x=\"0\" y=\"0\" width=\"560\" height=\"540\" rx=\"20\" fill=\"url(#heroBg)\"\/>\r\n        <rect x=\"0\" y=\"0\" width=\"560\" height=\"540\" rx=\"20\" fill=\"url(#heroGrid)\"\/>\r\n        <circle cx=\"460\" cy=\"90\" r=\"180\" fill=\"url(#heroGlowA)\"\/>\r\n        <circle cx=\"110\" cy=\"460\" r=\"170\" fill=\"url(#heroGlowB)\"\/>\r\n        <rect x=\"0\" y=\"0\" width=\"560\" height=\"3\" fill=\"url(#heroWarm)\" rx=\"1.5\"\/>\r\n\r\n        <!-- Performance card header -->\r\n        <g transform=\"translate(40 38)\">\r\n          <text x=\"0\" y=\"14\" font-family=\"'Poppins', sans-serif\" font-size=\"11\" font-weight=\"700\" letter-spacing=\"2.4\" fill=\"rgba(255,255,255,0.92)\">CX PERFORMANCE<\/text>\r\n          <text x=\"0\" y=\"34\" font-family=\"'Poppins', sans-serif\" font-size=\"10\" font-weight=\"600\" letter-spacing=\"1.8\" fill=\"rgba(255,255,255,0.45)\">CLIENT SNAPSHOT<\/text>\r\n          <circle cx=\"468\" cy=\"20\" r=\"5\" fill=\"#22c55e\"\/>\r\n          <circle cx=\"468\" cy=\"20\" r=\"9\" fill=\"#22c55e\" opacity=\"0.25\">\r\n            <animate attributeName=\"r\" values=\"5;11;5\" dur=\"2s\" repeatCount=\"indefinite\"\/>\r\n            <animate attributeName=\"opacity\" values=\"0.5;0;0.5\" dur=\"2s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n          <text x=\"430\" y=\"42\" font-family=\"'Poppins', sans-serif\" font-size=\"9\" font-weight=\"700\" letter-spacing=\"1.5\" fill=\"#22c55e\">LIVE<\/text>\r\n        <\/g>\r\n\r\n        <!-- Row 1 \u00b7 CSAT Improvement -->\r\n        <g transform=\"translate(40 100)\">\r\n          <rect width=\"480\" height=\"84\" rx=\"14\" fill=\"#10172a\" stroke=\"rgba(255,255,255,0.08)\"\/>\r\n          <rect x=\"0\" y=\"0\" width=\"4\" height=\"84\" rx=\"2\" fill=\"#ff9a1f\"\/>\r\n          <text x=\"22\" y=\"28\" font-family=\"'Poppins', sans-serif\" font-size=\"10\" font-weight=\"700\" letter-spacing=\"2\" fill=\"rgba(255,255,255,0.55)\">IMPROVEMENT IN CSAT SCORE<\/text>\r\n          <text x=\"22\" y=\"64\" font-family=\"'Poppins', sans-serif\" font-size=\"34\" font-weight=\"800\" fill=\"url(#heroWarm)\" letter-spacing=\"-1\">38%<\/text>\r\n          <g transform=\"translate(310 36)\">\r\n            <polyline points=\"0,30 18,24 36,26 54,16 72,12 90,4 108,2 126,0\" fill=\"none\" stroke=\"url(#heroWarm)\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n            <circle cx=\"126\" cy=\"0\" r=\"4\" fill=\"#ff9a1f\"\/>\r\n            <circle cx=\"126\" cy=\"0\" r=\"8\" fill=\"#ff9a1f\" opacity=\"0.25\"\/>\r\n          <\/g>\r\n        <\/g>\r\n\r\n        <!-- Row 2 \u00b7 AI Deflection -->\r\n        <g transform=\"translate(40 200)\">\r\n          <rect width=\"480\" height=\"84\" rx=\"14\" fill=\"#10172a\" stroke=\"rgba(255,154,31,0.22)\"\/>\r\n          <rect x=\"0\" y=\"0\" width=\"4\" height=\"84\" rx=\"2\" fill=\"url(#heroWarm)\"\/>\r\n          <text x=\"22\" y=\"28\" font-family=\"'Poppins', sans-serif\" font-size=\"10\" font-weight=\"700\" letter-spacing=\"2\" fill=\"rgba(255,255,255,0.55)\">TICKET DEFLECTION VIA AI<\/text>\r\n          <text x=\"22\" y=\"64\" font-family=\"'Poppins', sans-serif\" font-size=\"34\" font-weight=\"800\" fill=\"#ffffff\" letter-spacing=\"-1\">41%<\/text>\r\n          <g transform=\"translate(300 32)\">\r\n            <rect x=\"0\" y=\"28\" width=\"10\" height=\"16\" rx=\"1.5\" fill=\"rgba(255,154,31,0.35)\"\/>\r\n            <rect x=\"18\" y=\"22\" width=\"10\" height=\"22\" rx=\"1.5\" fill=\"rgba(255,154,31,0.50)\"\/>\r\n            <rect x=\"36\" y=\"14\" width=\"10\" height=\"30\" rx=\"1.5\" fill=\"rgba(255,154,31,0.70)\"\/>\r\n            <rect x=\"54\" y=\"8\" width=\"10\" height=\"36\" rx=\"1.5\" fill=\"#ff9a1f\"\/>\r\n            <rect x=\"72\" y=\"4\" width=\"10\" height=\"40\" rx=\"1.5\" fill=\"#ff5b3e\"\/>\r\n            <rect x=\"90\" y=\"0\" width=\"10\" height=\"44\" rx=\"1.5\" fill=\"#ff2c8a\"\/>\r\n          <\/g>\r\n        <\/g>\r\n\r\n        <!-- Row 3 \u00b7 Handle Time Reduction -->\r\n        <g transform=\"translate(40 300)\">\r\n          <rect width=\"480\" height=\"84\" rx=\"14\" fill=\"#10172a\" stroke=\"rgba(255,255,255,0.08)\"\/>\r\n          <rect x=\"0\" y=\"0\" width=\"4\" height=\"84\" rx=\"2\" fill=\"#ff5b3e\"\/>\r\n          <text x=\"22\" y=\"28\" font-family=\"'Poppins', sans-serif\" font-size=\"10\" font-weight=\"700\" letter-spacing=\"2\" fill=\"rgba(255,255,255,0.55)\">REDUCTION IN AVG HANDLE TIME<\/text>\r\n          <text x=\"22\" y=\"64\" font-family=\"'Poppins', sans-serif\" font-size=\"34\" font-weight=\"800\" fill=\"#ffffff\" letter-spacing=\"-1\">\u2193 29%<\/text>\r\n          <g transform=\"translate(338 30)\">\r\n            <circle cx=\"40\" cy=\"22\" r=\"26\" fill=\"none\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"5\"\/>\r\n            <circle cx=\"40\" cy=\"22\" r=\"26\" fill=\"none\" stroke=\"url(#heroWarm)\" stroke-width=\"5\" stroke-linecap=\"round\" stroke-dasharray=\"47 163\" transform=\"rotate(-90 40 22)\"\/>\r\n            <text x=\"40\" y=\"27\" text-anchor=\"middle\" font-family=\"'Poppins', sans-serif\" font-size=\"13\" font-weight=\"800\" fill=\"#ffffff\">-29%<\/text>\r\n          <\/g>\r\n        <\/g>\r\n\r\n        <!-- Row 4 \u00b7 First-Contact Resolution -->\r\n        <g transform=\"translate(40 400)\">\r\n          <rect width=\"480\" height=\"84\" rx=\"14\" fill=\"#10172a\" stroke=\"rgba(255,255,255,0.08)\"\/>\r\n          <rect x=\"0\" y=\"0\" width=\"4\" height=\"84\" rx=\"2\" fill=\"#ff2c8a\"\/>\r\n          <text x=\"22\" y=\"28\" font-family=\"'Poppins', sans-serif\" font-size=\"10\" font-weight=\"700\" letter-spacing=\"2\" fill=\"rgba(255,255,255,0.55)\">FIRST-CONTACT RESOLUTION RATE<\/text>\r\n          <text x=\"22\" y=\"64\" font-family=\"'Poppins', sans-serif\" font-size=\"34\" font-weight=\"800\" fill=\"#ffffff\" letter-spacing=\"-1\">76%<\/text>\r\n          <g transform=\"translate(298 50)\">\r\n            <rect x=\"0\" y=\"0\" width=\"160\" height=\"10\" rx=\"5\" fill=\"rgba(255,255,255,0.08)\"\/>\r\n            <rect x=\"0\" y=\"0\" width=\"122\" height=\"10\" rx=\"5\" fill=\"url(#heroWarm)\"\/>\r\n            <circle cx=\"122\" cy=\"5\" r=\"7\" fill=\"#ff2c8a\"\/>\r\n            <circle cx=\"122\" cy=\"5\" r=\"11\" fill=\"#ff2c8a\" opacity=\"0.25\"\/>\r\n          <\/g>\r\n        <\/g>\r\n      <\/svg>\r\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2e6d23 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e2e6d23\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98f72c0 elementor-widget elementor-widget-heading\" data-id=\"98f72c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Technology Partners<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9d3c28 elementor-widget elementor-widget-html\" data-id=\"e9d3c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.logo-bar {\r\n  display: flex;\r\n  flex-wrap: wrap;\r\n  overflow: hidden;\r\n  width: fit-content;\r\n  max-width: 100%;\r\n}\r\n.logo-cell {\r\n  padding: 16px 40px;\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 190px;\r\n  height: 64px;\r\n  box-sizing: border-box;\r\n}\r\n.logo-cell + .logo-cell {\r\n  border-left: 1.5px solid #e8e3d6;\r\n}\r\n.logo-cell img {\r\n  max-width: 150px;\r\n  max-height: 38px;\r\n  width: auto;\r\n  height: auto;\r\n  object-fit: contain;\r\n}\r\n\/* Mobile & Tablet \u2014 single column stack with horizontal dividers only *\/\r\n@media (max-width: 800px) {\r\n  .logo-bar {\r\n    flex-direction: column;\r\n    width: 100%;\r\n    margin: 0 auto !important;\r\n  }\r\n  .logo-cell {\r\n    width: 100%;\r\n    height: auto;\r\n    padding: 16px 0;\r\n  }\r\n  .logo-cell + .logo-cell {\r\n    border-left: none;\r\n    border-top: 1.5px solid #e8e3d6;\r\n  }\r\n}\r\n<\/style>\r\n<div class=\"logo-bar\">\r\n  <div class=\"logo-cell\">\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/creatio\/\">\r\n      <img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/creatio_4k-3-scaled.png\" alt=\"Creatio\">\r\n    <\/a>\r\n  <\/div>\r\n  <div class=\"logo-cell\">\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/zendesk\/\">\r\n      <img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-scaled.png\" alt=\"Zendesk\">\r\n    <\/a>\r\n  <\/div>\r\n  <div class=\"logo-cell\">\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/freshdesk\/\">\r\n      <img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/freshdesk-long.webp\" alt=\"Freshdesk\">\r\n    <\/a>\r\n  <\/div>\r\n  <div class=\"logo-cell\">\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/servicenow\/\">\r\n      <img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/servicenow_4k-3-scaled.png\" alt=\"ServiceNow\">\r\n    <\/a>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6763ec2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"6763ec2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-024cb05 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"024cb05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291d951 elementor-widget elementor-widget-heading\" data-id=\"291d951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Why CX Leaders Bring Us In<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aded35c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"aded35c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The CX landscape has never changed faster.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a0aa51 elementor-widget elementor-widget-text-editor\" data-id=\"9a0aa51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Expectations are rising, AI is changing what&#8217;s possible, and the pressure to do more with less is constant. For most CX teams, the strain shows up in a few familiar places.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33bfbae e-con-full pcard e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"33bfbae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8518f02 elementor-widget elementor-widget-heading\" data-id=\"8518f02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Disconnected Systems Breaking the Customer Experience<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b4df61 elementor-widget elementor-widget-text-editor\" data-id=\"9b4df61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your channels and tools don&#8217;t share what they know, so context gets lost between handoffs. Customers end up repeating themselves, and agents work without the full picture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82b17f9 e-con-full pcard e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"82b17f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c27008 elementor-widget elementor-widget-heading\" data-id=\"9c27008\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Customer Expectations Outpacing What You Can Deliver<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aebe82a elementor-widget elementor-widget-text-editor\" data-id=\"aebe82a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW44627563 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW44627563 BCX0\">Your customers compare you to the easiest experience\u00a0<\/span><span class=\"NormalTextRun SCXW44627563 BCX0\">they&#8217;ve<\/span><span class=\"NormalTextRun SCXW44627563 BCX0\">\u00a0had anywhere, not just your industry. Meeting that standard consistently is harder than it used to be.<\/span><\/span><span class=\"EOP SCXW44627563 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed70167 e-con-full pcard e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ed70167\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddeb540 elementor-widget elementor-widget-heading\" data-id=\"ddeb540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CX Technology Not Keeping Up With Business Needs<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b844f8 elementor-widget elementor-widget-text-editor\" data-id=\"2b844f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW139063603 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW139063603 BCX0\">The setup that\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW139063603 BCX0\">fit<\/span><span class=\"NormalTextRun SCXW139063603 BCX0\">\u00a0your old volume handles\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW139063603 BCX0\">today&#8217;s<\/span><span class=\"NormalTextRun SCXW139063603 BCX0\">\u00a0less smoothly. Teams lean on manual workarounds, and the tools\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW139063603 BCX0\">take<\/span><span class=\"NormalTextRun SCXW139063603 BCX0\">\u00a0more attention than they should.<\/span><\/span><span class=\"EOP SCXW139063603 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-067dff0 e-con-full pcard e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"067dff0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf3a7a8 elementor-widget elementor-widget-heading\" data-id=\"cf3a7a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">AI You Want to Use, but Can't Turn Into Results<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8023d3 elementor-widget elementor-widget-text-editor\" data-id=\"a8023d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW36925056 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW36925056 BCX0\">You\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW36925056 BCX0\">see what<\/span><span class=\"NormalTextRun SCXW36925056 BCX0\">\u00a0AI can do \u2014 faster answers, fewer tickets reaching agents, quicker resolutions. Turning that potential into measurable results is the part most teams are still working out.<\/span><\/span><span class=\"EOP SCXW36925056 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb10bcf e-con-full pcard e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cb10bcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d1b98a elementor-widget elementor-widget-heading\" data-id=\"5d1b98a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Cost to Serve That Keeps Climbing<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76a80c0 elementor-widget elementor-widget-text-editor\" data-id=\"76a80c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW129334468 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW129334468 BCX0\">Handling more volume usually means adding more people. Costs rise steadily while CSAT holds flat, and the balance gets harder to manage.<\/span><\/span><span class=\"EOP SCXW129334468 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559740&quot;:276,&quot;335572079&quot;:6,&quot;335572080&quot;:1,&quot;335572081&quot;:4278190080,&quot;469789806&quot;:&quot;single&quot;}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97de072 e-con-full prob-image anim e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"97de072\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-830c140 elementor-widget elementor-widget-html\" data-id=\"830c140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n      <div class=\"prob-image-label\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa6371a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fa6371a\" data-element_type=\"container\" data-e-type=\"container\" id=\"deliver\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-530c452 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"530c452\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-580db03 elementor-widget elementor-widget-heading\" data-id=\"580db03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What We Deliver<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125f9ca elementor-widget elementor-widget-heading\" data-id=\"125f9ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CX Transformation Built for the Full Customer Journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86012c0 elementor-widget elementor-widget-text-editor\" data-id=\"86012c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>From first contact to resolution, we connect and automate the workflows behind every customer touchpoint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-709bc8e e-con-full db-deliver e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"709bc8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-94c2be0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"94c2be0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5be575 elementor-widget elementor-widget-heading\" data-id=\"f5be575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1789507 elementor-widget elementor-widget-elementskit-heading\" data-id=\"1789507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title  ekit-heading__title-has-border start\">Omnichannel Implementation<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-590ad07 elementor-widget elementor-widget-heading\" data-id=\"590ad07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Omnichannel &amp; Unified Data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1eff7bd elementor-widget elementor-widget-text-editor\" data-id=\"1eff7bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOne complete, 360-degree view of every customer, across every channel. Whether a customer reaches you by phone, email, chat, or social on Freshdesk, Zendesk, or Creatio, every agent sees their full history in one place. That complete context is what shortens resolution times, lifts CSAT and NPS, and turns scattered conversations into one true omnichannel experience your customers actually feel.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3da11c6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3da11c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2ab07c elementor-widget elementor-widget-html\" data-id=\"d2ab07c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"dv-visual1\">\n        \n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69b0414 e-con-full db-deliver e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"69b0414\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0df773e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"0df773e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18449a3 elementor-widget elementor-widget-html\" data-id=\"18449a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"dv-visual2\">\n        \n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f37ea8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1f37ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9ff78 elementor-widget elementor-widget-heading\" data-id=\"6d9ff78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d34a46 elementor-widget elementor-widget-elementskit-heading\" data-id=\"3d34a46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title  ekit-heading__title-has-border start\">AI &amp; Self-Service Activation<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c075d42 elementor-widget elementor-widget-heading\" data-id=\"c075d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI-Powered Service &amp; Automation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcca968 elementor-widget elementor-widget-text-editor\" data-id=\"bcca968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAI that works for your customers and your agents alike. We put Freddy AI and AI Agents to work across\nthe experience \u2014 guiding customers to instant answers through self-service deflection, automating the\nworkflows that move tickets forward, and giving agents an AI copilot that drafts replies and surfaces\ncontext in the moment. Customers resolve more on their own, and your team spends its time where it\ncounts.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1b1177 e-con-full db-deliver e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c1b1177\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2a4f6f6 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2a4f6f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a9a6a0 elementor-widget elementor-widget-heading\" data-id=\"7a9a6a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45cde00 elementor-widget elementor-widget-elementskit-heading\" data-id=\"45cde00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title  ekit-heading__title-has-border start\">Workflow &amp; Routing Design<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e623a7c elementor-widget elementor-widget-heading\" data-id=\"e623a7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Workflow &amp; Routing Design<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2643af0 elementor-widget elementor-widget-text-editor\" data-id=\"2643af0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEvery ticket reaches the right team at the right moment. We design intelligent ticket routing, SLA\nmanagement, escalation triggers, and workflow automation around how your team actually works. Tickets\nreach the right person at the right priority, escalations trigger before an SLA breach, and the right work\nreaches the right hands without manual sorting.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-befbfef e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"befbfef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77f44b4 elementor-widget elementor-widget-html\" data-id=\"77f44b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"dv-visual3\">\n        \n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfa6974 e-con-full db-deliver e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cfa6974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ac4a24a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ac4a24a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a051354 elementor-widget elementor-widget-html\" data-id=\"a051354\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"dv-visuals\">\n        \n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d253a4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4d253a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f70bbe7 elementor-widget elementor-widget-heading\" data-id=\"f70bbe7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 04<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73a52d9 elementor-widget elementor-widget-elementskit-heading\" data-id=\"73a52d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title  ekit-heading__title-has-border start\">CX Analytics &amp; Performance Management<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1652cc elementor-widget elementor-widget-heading\" data-id=\"f1652cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CX Analytics &amp; Insights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7ed35 elementor-widget elementor-widget-text-editor\" data-id=\"2c7ed35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe visibility leadership needs, in one place. We build CX analytics dashboards and reporting that turn\nraw data into a clear picture of performance \u2014 CSAT, deflection rate, handle time, and the trends behind\nthem. Leadership sees what&#39;s working and what needs attention at a glance, and AI surfaces the patterns\nbehind repeat contacts and CSAT shifts early enough to act on them.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dc7964 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4dc7964\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-040e441 elementor-widget elementor-widget-heading\" data-id=\"040e441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How We Engage<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d36b5a1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d36b5a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">From First Conversation <span class=\"span-head\">To Long-Term CX Performance<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4341b5 elementor-widget elementor-widget-text-editor\" data-id=\"f4341b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We meet you where you are in your CX journey and help you deliver the experience your customers expect and the results leadership can trust.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72fad5f elementor-widget elementor-widget-html\" data-id=\"72fad5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"engage-grid\">\r\n    <div class=\"eng-card anim d1\">\r\n      <div class=\"eng-head\">\r\n        <div class=\"eng-badge\" style=\"background: rgba(255,154,31,0.12); color: #ff9a1f;\">01<\/div>\r\n        <div class=\"eng-title\">Advisory &amp; Platform Architecture<\/div>\r\n      <\/div>\r\n      <p class=\"eng-body\">Whether you're evaluating Freshdesk, Zendesk, ServiceNow, or Creatio, or reshaping an existing customer journey, we help you start from a clear plan. We assess your omnichannel CX environment, map your support workflows across channels and teams, and define the platform architecture that fits how your organization serves its customers. <\/p>\r\n    <\/div>\r\n    <div class=\"eng-card anim d2\">\r\n      <div class=\"eng-head\">\r\n        <div class=\"eng-badge\" style=\"background: rgba(25,168,236,0.12); color: #19a8ec;\">02<\/div>\r\n        <div class=\"eng-title\">Quick Start<\/div>\r\n      <\/div>\r\n      <p class=\"eng-body\">We implement your CX platform and configure it around your processes, not a generic template. We integrate it with your existing systems, migrate your data where needed, and set up the channels, routing, and Freddy AI or AI Agent automation that get you fully operational \u2014 quickly and built to last. <\/p>\r\n    <\/div>\r\n    <div class=\"eng-card anim d3\">\r\n      <div class=\"eng-head\">\r\n        <div class=\"eng-badge\" style=\"background: rgba(255,44,138,0.12); color: #ff2c8a;\">03<\/div>\r\n        <div class=\"eng-title\">OptimizeAI<\/div>\r\n      <\/div>\r\n      <p class=\"eng-body\">If your Freshdesk or Zendesk environment isn't delivering its full value, or you're ready to do more with it, we help you optimize what you already have. We audit your configuration, pinpoint what's holding ticket deflection and CSAT back, and rebuild your knowledge base, routing, and automation so it performs the way it should. <\/p>\r\n    <\/div>\r\n    <div class=\"eng-card anim d4\">\r\n      <div class=\"eng-head\">\r\n        <div class=\"eng-badge\" style=\"background: rgba(255,154,31,0.08); color: #ff9a1f;\">04<\/div>\r\n        <div class=\"eng-title\">Continuum<\/div>\r\n      <\/div>\r\n      <p class=\"eng-body\">We provide ongoing managed support that keeps your CX environment evolving with your business. As your needs change, we continuously refine and optimize your setup \u2014 keeping deflection, handle time, and CSAT aligned with your objectives so it stays an enabler, not a hurdle to everything you're trying to achieve. <\/p>\r\n    <\/div>\r\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-068685f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"068685f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-066ba7c e-grid e-con-full wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"066ba7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc4e530 e-con-full box e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"dc4e530\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f74a34b elementor-widget elementor-widget-heading\" data-id=\"f74a34b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">40%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c17289 elementor-widget elementor-widget-heading\" data-id=\"6c17289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Average Improvement in CSAT Score<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e61e6d3 elementor-widget elementor-widget-text-editor\" data-id=\"e61e6d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Across omnichannel CX engagements<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5c59ff e-con-full box e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b5c59ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b5805 elementor-widget elementor-widget-heading\" data-id=\"d3b5805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">41%<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9909b5a elementor-widget elementor-widget-heading\" data-id=\"9909b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Average Ticket Deflection via AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af73a8 elementor-widget elementor-widget-text-editor\" data-id=\"7af73a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Within 90 days of proper AI configuration<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2638b1a e-con-full box e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2638b1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4130d8b elementor-widget elementor-widget-heading\" data-id=\"4130d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">$1.3M<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-988a07e elementor-widget elementor-widget-heading\" data-id=\"988a07e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estimated Annual Savings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4573f92 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4573f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>AI-powered support automation, urgent care provider<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-518ec0c e-con-full box e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"518ec0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eab22d elementor-widget elementor-widget-heading\" data-id=\"8eab22d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8\u201314 Wks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6702a7 elementor-widget elementor-widget-heading\" data-id=\"d6702a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Average Time to Go-Live<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c65fda6 elementor-widget elementor-widget-text-editor\" data-id=\"c65fda6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>From kickoff to fully operational CX environment<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c49df40 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"c49df40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbba0dc elementor-widget elementor-widget-heading\" data-id=\"cbba0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Success Stories<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1899f3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b1899f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Real Engagements. Real Outcomes.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c839a0 elementor-widget elementor-widget-html\" data-id=\"6c839a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.cs-carousel { position: relative; overflow: hidden;  }\r\n.cs-slides { display: flex; transition: transform 0.6s cubic-bezier(.4,0,.2,1); }\r\n.cs-slide { min-width: 100%; }\r\n.cs-card {\r\n  background: #faf8f3; border-radius: 16px; overflow: hidden;\r\n  display: grid; grid-template-columns: 3fr 2fr;\r\n  border: 1.5px solid #e8e3d6;\r\n  min-height: 571px !important;\r\n}\r\n.cs-left { padding: 44px 42px; display: flex; flex-direction: column; justify-content: center; }\r\n.cs-badge {\r\n  display: inline-block;\r\n  font-family: 'Poppins', sans-serif; font-weight: 600;\r\n  font-size: 13px; letter-spacing: 0.16em;\r\n  text-transform: uppercase; color: #ff9a1f;\r\n    background: rgba(255, 154, 31, 0.12);\r\n  border-radius: 999px; padding: 6px 14px;\r\n  margin-bottom: 30px; align-self: flex-start;\r\n}\r\n.cs-title {\r\n  font-family: 'Poppins', sans-serif; font-weight: 600;\r\n  font-size: clamp(22px,2.2vw,28px);\r\n  color: #181f34; line-height: 1.2;\r\n  margin-bottom: 14px; letter-spacing: -0.02em;\r\n}\r\n.cs-body { font-family: 'Poppins', sans-serif; font-size: 15px; line-height: 1.6; color: #0d1117; margin-bottom: 20px; }\r\n.cs-ach {\r\n  display: flex; align-items: flex-start; gap: 10px;\r\n  padding: 10px 0; border-bottom: 1px solid #e8e3d6;\r\n  font-family: 'Poppins', sans-serif; font-size: 14px; color: #0d1117; line-height: 1.5;\r\n}\r\n.cs-ach:last-child { border-bottom: none; }\r\n.cs-dot {\r\n  min-width: 20px; height: 20px; border-radius: 50%;\r\n  background: linear-gradient(90deg, #ff9a1f 0%, #ff5b3e 45%, #ff2c8a 100%);\r\n  display: flex; align-items: center; justify-content: center;\r\n  margin-top: 1px; flex-shrink: 0;\r\n}\r\n.cs-dot svg { width: 10px; height: 10px; stroke: #fff; stroke-width: 2.5; fill: none; }\r\n.cs-cta {\r\n  margin-top: 22px;\r\n  display: inline-flex; align-items: center; gap: 8px;\r\n  font-family: 'Poppins', sans-serif; font-weight: 600;\r\n  font-size: 14px; color: #181f34;\r\n  border-bottom: 2px solid #181f34;\r\n  padding-bottom: 4px; align-self: flex-start;\r\n  transition: all .2s;\r\n  cursor: pointer;\r\n}\r\n.cs-cta:hover { color: #ff2c8a !important; border-color: #ff2c8a; gap: 12px; }\r\n.cs-right {\r\n  background: linear-gradient(145deg, #181f34 0%, #0f1424 100%);\r\n  padding: 0;\r\n  display: flex; align-items: center; justify-content: center;\r\n  position: relative; overflow: hidden; min-height: 320px;\r\n}\r\n.cs-img {\r\n  position: absolute;\r\n  inset: 0;\r\n  width: 100%;\r\n  height: 100% !important;\r\n  object-fit: cover;\r\n}\r\n.cs-dots {\r\n  display: flex; gap: 10px; margin-top: 32px; align-items: center; justify-content: center;\r\n  margin-bottom: 20px;\r\n}\r\n.cs-dot-btn {\r\n  width: 10px; height: 10px; border-radius: 50%;\r\n  background: #e8e3d6; border: none; cursor: pointer;\r\n  transition: background .25s, transform .25s; padding: 0;\r\n}\r\n.cs-dot-btn.active { background: #ff9a1f; transform: scale(1.25); }\r\n@media (max-width: 1024px) {\r\n  .cs-card { grid-template-columns: 1fr; }\r\n  .cs-right{\r\n      display: none !important;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"cs-carousel\">\r\n  <div class=\"cs-slides\" id=\"csSlides\">\r\n    <!-- Slide 1 -->\r\n    <div class=\"cs-slide\">\r\n      <div class=\"cs-card\">\r\n        <div class=\"cs-left\">\r\n          <span class=\"cs-badge\">URGENT CARE PROVIDER &middot; HEALTHCARE <\/span>\r\n          <div class=\"cs-title\">$1.3M Saved \u2014 AI-Powered Omnichannel Support Across 200+ Locations<\/div>\r\n          <p class=\"cs-body\">A rapidly expanding U.S. urgent care group with 200+ locations was constrained by a fragmented, phone-only support model with no self-service and no automation. B-TRNSFRMD implemented Freshdesk, Freshchat, and Genesys \u2014 deploying region-specific AI chatbots, 63 automated workflows, and a multi-level IVR to route contacts across specialized patient support teams. <\/p>\r\n          <div class=\"cs-ach\">\r\n            <div class=\"cs-dot\"><svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg><\/div>\r\n            $1.3M in total savings achieved through technology consolidation and legacy infrastructure reduction.\r\n          <\/div>\r\n          <div class=\"cs-ach\">\r\n            <div class=\"cs-dot\"><svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg><\/div>\r\n            94.9% resolution SLA maintained while processing over 17,234 support tickets post-implementation. \r\n          <\/div>\r\n          <div class=\"cs-ach\">\r\n            <div class=\"cs-dot\"><svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg><\/div>\r\n             1,910 AI chatbot interactions resolved monthly without live agent involvement.\r\n          <\/div>\r\n          <a class=\"cs-cta\" href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Regaining-Operational-Control-and-Lifecycle-Visibility-via-CX-Transformation.pdf\" target=\"_blank\">Read more &rarr;<\/a>\r\n        <\/div>\r\n        <div class=\"cs-right\">\r\n          <img decoding=\"async\" class=\"cs-img\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Urgent-Care-Case-Study-Image.png\" alt=\"Urgent care provider case study\">\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <!-- Slide 2 -->\r\n    <div class=\"cs-slide\">\r\n      <div class=\"cs-card\">\r\n        <div class=\"cs-left\">\r\n          <span class=\"cs-badge\">Caribbean Financial Services Group &middot; Financial Services<\/span>\r\n          <div class=\"cs-title\">Modernizing Money Services Support Through Omnichannel Transformation<\/div>\r\n          <p class=\"cs-body\">A leading Caribbean financial services group's money services division operated across 17 markets on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify support and enable a hybrid workforce.<\/p>\r\n          <div class=\"cs-ach\">\r\n            <div class=\"cs-dot\"><svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg><\/div>\r\n            20&ndash;30% reduction in call volume achieved through automation.\r\n          <\/div>\r\n          <div class=\"cs-ach\">\r\n            <div class=\"cs-dot\"><svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg><\/div>\r\n            50% of the workforce enabled to operate remotely post-implementation.\r\n          <\/div>\r\n          <div class=\"cs-ach\">\r\n            <div class=\"cs-dot\"><svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg><\/div>\r\n            17 markets unified under a single omnichannel support platform.\r\n          <\/div>\r\n          <a class=\"cs-cta\" href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Modernizing-Money-Services-Support-Through-Omnichannel-Transformation.pdf\" target=\"_blank\">Read more &rarr;<\/a>\r\n        <\/div>\r\n        <div class=\"cs-right\">\r\n          <img decoding=\"async\" class=\"cs-img\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Caribbean-Money-Services-Image-scaled.jpg\" alt=\"Caribbean financial services group case study\">\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div><!-- \/cs-slides -->\r\n  <div class=\"cs-dots\" id=\"csDots\">\r\n    <button class=\"cs-dot-btn active\" onclick=\"goToSlide(0)\"><\/button>\r\n    <button class=\"cs-dot-btn\" onclick=\"goToSlide(1)\"><\/button>\r\n  <\/div>\r\n<\/div>\r\n\r\n<script>\r\nvar csIndex = 0;\r\nvar csTotal = 2;\r\nfunction goToSlide(n) {\r\n  csIndex = n;\r\n  document.getElementById('csSlides').style.transform = 'translateX(-' + (csIndex * 100) + '%)';\r\n  document.querySelectorAll('.cs-dot-btn').forEach(function(b, i) { b.classList.toggle('active', i === csIndex); });\r\n}\r\nsetInterval(function() { goToSlide((csIndex + 1) % csTotal); }, 12000);\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d80ef8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4d80ef8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be1cc77 elementor-widget elementor-widget-heading\" data-id=\"be1cc77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Why Choose B-TRNSFRMD<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b1bb4 elementor-widget elementor-widget-heading\" data-id=\"c7b1bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why <span class=\"span-head\">CX Leaders <\/span>Choose Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d15ba48 elementor-widget elementor-widget-text-editor\" data-id=\"d15ba48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>From strategy through implementation to optimization, we bring the expertise, method, and accountability that turn a CX platform into measurable business results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a597e9 e-con-full e-grid wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5a597e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bd257b9 e-con-full partner-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"bd257b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec7855a elementor-widget elementor-widget-heading\" data-id=\"ec7855a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d26f7fe elementor-widget elementor-widget-heading\" data-id=\"d26f7fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Process Design Before Platform Configuration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-807e30e elementor-widget elementor-widget-text-editor\" data-id=\"807e30e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEvery CX workflow we design starts with how your team actually operates \u2014 we don&#39;t blindly apply a\nvendor&#39;s template. We map your processes, recommend what to improve, and build workflows that are\nscalable and built on industry best practices.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90e5690 e-con-full partner-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"90e5690\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fc0d28 elementor-widget elementor-widget-heading\" data-id=\"8fc0d28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f94517d elementor-widget elementor-widget-heading\" data-id=\"f94517d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Unlock Your Platform's Full Potential<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8662bba elementor-widget elementor-widget-text-editor\" data-id=\"8662bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFrom AI-powered workflows and automation down to the underlying platform configuration, we make every part of your Freshdesk, Zendesk, or Creatio environment work toward one goal: faster resolutions\nfor your customers, stronger support for your agents, and measurable CX results for your business.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7611866 e-con-full partner-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7611866\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf57bf elementor-widget elementor-widget-heading\" data-id=\"eaf57bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\/ 03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013c90f elementor-widget elementor-widget-heading\" data-id=\"013c90f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deep Vertical Expertise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f0d6c0 elementor-widget elementor-widget-text-editor\" data-id=\"0f0d6c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe&#39;ve delivered CX transformation for mid-market banking, healthcare, and retail organizations \u2014 so we understand your customers, your compliance demands, and the patterns specific to your world. You get a partner who speaks your industry, not a generalist.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c4444c e-con-full partner-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6c4444c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-710d5fa elementor-widget elementor-widget-heading\" data-id=\"710d5fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> \/ 04<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-591eb15 elementor-widget elementor-widget-heading\" data-id=\"591eb15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outcome Defined For Every Milestone<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2638358 elementor-widget elementor-widget-text-editor\" data-id=\"2638358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur focus is your outcome, not just the CX implementation. We partner with you toward your goals and track every milestone along the way \u2014 so each step moves you measurably closer to the results you set\nout to achieve.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a40faec e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"a40faec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb379b8 elementor-widget elementor-widget-heading\" data-id=\"fb379b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Industries We Serve<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3d3554 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a3d3554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CX Transformation Tuned To Your Industry<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14202e1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"14202e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-984c857 elementor-widget elementor-widget-html\" data-id=\"984c857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ind-tabs\" id=\"indTabs\">\r\n      <button class=\"ind-tab-btn active\" onclick=\"switchInd(0)\" data-ind=\"0\">\r\n        <div class=\"ind-tab-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><polyline points=\"9 12 11 14 15 10\"\/><\/svg><\/div>\r\n        <div class=\"ind-tab-label\">Banking &amp; Finance<\/div>\r\n      <\/button>\r\n      <button class=\"ind-tab-btn\" onclick=\"switchInd(1)\" data-ind=\"1\">\r\n        <div class=\"ind-tab-icon\"><svg viewBox=\"0 0 24 24\"><polyline points=\"2 12 7 12 9 5 12 19 15 9 17 12 22 12\"\/><\/svg><\/div>\r\n        <div class=\"ind-tab-label\">Healthcare<\/div>\r\n      <\/button>\r\n      <button class=\"ind-tab-btn\" onclick=\"switchInd(2)\" data-ind=\"2\">\r\n        <div class=\"ind-tab-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><line x1=\"3\" y1=\"6\" x2=\"21\" y2=\"6\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/div>\r\n        <div class=\"ind-tab-label\">Retail<\/div>\r\n      <\/button>\r\n    <\/div>\r\n\r\n    <div class=\"ind-content-panels\" id=\"indPanels\">\r\n\r\n      <div class=\"ind-panel active\" id=\"ind-0\">\r\n        <div class=\"ind-panel-left\">\r\n          <h3 class=\"ind-title\">CX That Meets Compliance Demands and Customer Expectations.<\/h3>\r\n          <p class=\"ind-body\">In financial services, every customer interaction carries regulatory weight. We configure your omnichannel\r\nCX environment for FCRA-aligned compliance from the start \u2014 audit-ready interaction logging, secure\r\ndata handling, and workflows built to hold up under scrutiny. Your customers get faster, smarter service\r\nacross channels, and your team gets the controls regulators expect. <\/p>\r\n          <div class=\"ind-panel-proof\">&#8594; Unified omnichannel support deployed for a regional Caribbean bank<\/div>\r\n        <\/div>\r\n        <div class=\"ind-panel-right\">\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">100%<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Omnichannel Coverage<\/div><div class=\"ind-stat-note\">Email, chat, and voice unified<\/div><\/div><\/div>\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">FCRA<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Compliant Interaction Logging<\/div><div class=\"ind-stat-note\">Audit-ready by design<\/div><\/div><\/div>\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">3<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Channels Deployed<\/div><div class=\"ind-stat-note\">In a single coordinated go-live<\/div><\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ind-panel\" id=\"ind-1\">\r\n        <div class=\"ind-panel-left\">\r\n          <h3 class=\"ind-title\">Patient Communication That Scales Without Adding Headcount.<\/h3>\r\n          <p class=\"ind-body\">High volume and zero room for error. We configure HIPAA-aligned channels and workflows that route\r\npatient inquiries securely, while Freddy AI deflects routine questions before they reach your team. Your\r\nstaff focus on what matters, and your patients get the responsive, reliable healthcare CX experience they\r\nexpect.<\/p>\r\n          <div class=\"ind-panel-proof\">&#8594; $1.3M in estimated annual savings at a 200+ location urgent care group<\/div>\r\n        <\/div>\r\n        <div class=\"ind-panel-right\">\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">$1.3M<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Estimated Annual Savings<\/div><div class=\"ind-stat-note\">200+ location urgent care provider<\/div><\/div><\/div>\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">94.9%<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">CSAT Score Post-Implementation<\/div><div class=\"ind-stat-note\">Across all support channels<\/div><\/div><\/div>\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">1,910<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Monthly Bot Deflections<\/div><div class=\"ind-stat-note\">Via Freddy AI<\/div><\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ind-panel\" id=\"ind-2\">\r\n        <div class=\"ind-panel-left\">\r\n          <h3 class=\"ind-title\">Peak Season Volume, Without Scaling Headcount. <\/h3>\r\n          <p class=\"ind-body\">The rush can&#39;t break your support operation. We configure your omnichannel retail CX platform to absorb\r\npeak-season volume through AI-powered self-service and automation, with one unified 360-degree view\r\nof the customer across online and in-store. Your customers get a consistent experience wherever they\r\nshop, and your team handles the busiest days without adding headcount.<\/p>\r\n          <div class=\"ind-panel-proof\">&#8594; Unified customer support deployed across multi-location retail operations<\/div>\r\n        <\/div>\r\n        <div class=\"ind-panel-right\">\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">3x<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Peak Season Capacity<\/div><div class=\"ind-stat-note\">Without adding support headcount<\/div><\/div><\/div>\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">AI<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Deflection Active<\/div><div class=\"ind-stat-note\">From day one across all channels<\/div><\/div><\/div>\r\n          <div class=\"ind-stat-row\"><div class=\"ind-stat-n\">360\u00b0<\/div><div class=\"ind-stat-info\"><div class=\"ind-stat-label\">Unified Customer View<\/div><div class=\"ind-stat-note\">Across eCommerce and store touchpoints<\/div><\/div><\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n    <script>\r\n        function switchInd(idx) {\r\n  var btns = document.querySelectorAll('.ind-tab-btn');\r\n  var panels = document.querySelectorAll('.ind-panel');\r\n  btns.forEach(function(b, i) { b.classList.toggle('active', i === idx); });\r\n  panels.forEach(function(p, i) { p.classList.toggle('active', i === idx); });\r\n}\r\n    <\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd9bede e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"dd9bede\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a96bf8 elementor-widget elementor-widget-html\" data-id=\"8a96bf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.insights-head a {\r\n    font-size: 13.5px;\r\n    font-weight: 600;\r\n    color: #181f34;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.14em;\r\n    border-bottom: 2px solid #181f34;\r\n    text-decoration: none;\r\n    transition: 0.3s ease;\r\n    font-family: 'Poppins', sans-serif;\r\n}\r\n\r\n.insights-head h2 {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 44px;\r\n    font-weight: 600;\r\n    letter-spacing: -0.02em;\r\n    line-height: 1.05;\r\n    margin: 0;\r\n    color: #181f34 !important;\r\n}\r\n\r\n.insights-head h2 .accent {\r\n    color: #ff9a1f;\r\n}\r\n\r\n.insights-head {\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: flex-end;\r\n    flex-wrap: wrap;\r\n    gap: 20px;\r\n}\r\n\r\n.insights-head a:hover {\r\n    color: #ff9a1f;\r\n    border-color: #ff9a1f;\r\n}\r\n\r\n@media (max-width: 1024px){\r\n    .insights-head h2{\r\n        font-size: 28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"insights-head\">\r\n    <h2>Featured <span class=\"accent\">Insights<\/span><\/h2>\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/insights-resources\/\">See All \u2192<\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488e915 elementor-widget elementor-widget-shortcode\" data-id=\"488e915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<style>\n\t\t\n\t\t.cl-item{\n\t\tbackground-color: #F3EFE6 !important;\n\t}\n\t.cl-meta {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    font-size: 10.5px;\n    font-family: 'Poppins', sans-serif;\n    text-transform: uppercase;\n    letter-spacing: .16em;\n    margin: 0;\n}\n    .cl-category {\n      font-size: 10.5px;\n    font-family: 'Poppins', sans-serif;\n    text-transform: uppercase;\n\tcolor: #0d1117;\n    font-weight: 500;\n}\n\n.cl-date {\n    color: #888;\n    font-weight: 500;\n    margin-left: auto;\n}\n\t\t\n\t\t<\/style>\n    <div class=\"card-loop-wrapper cl-col-3 \">\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#0e7fb8,#19a8ec)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/outgrowing-hubspot-why-creatio-next-step-for-scaling-sales-teams\/\">\n                                <img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/10\/BT-BLOGS-1-OCT-300x211.png\" class=\"cl-thumb wp-post-image\" alt=\"outgrowing-hubspot-why-creatio-next-step\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/10\/BT-BLOGS-1-OCT-300x211.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/10\/BT-BLOGS-1-OCT.png 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">October 1, 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/outgrowing-hubspot-why-creatio-next-step-for-scaling-sales-teams\/\">Outgrowing HubSpot? Why Creatio is the Next Step for Scaling Sales Teams<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/outgrowing-hubspot-why-creatio-next-step-for-scaling-sales-teams\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(90deg,#ff9a1f 0%,#ff5b3e 45%,#ff2c8a 100%)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/unified-crm-vs-point-solutions\/\">\n                                <img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/09\/BT-BLOGS_25-SEPT-300x211.png\" class=\"cl-thumb wp-post-image\" alt=\"unified-crm-vs-point-solutions\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/09\/BT-BLOGS_25-SEPT-300x211.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/09\/BT-BLOGS_25-SEPT.png 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">September 25, 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/unified-crm-vs-point-solutions\/\">Why a Unified CRM Beats Point Solutions: 4 Downsides to Avoid and 6 Features You Need<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/unified-crm-vs-point-solutions\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#2c4a8a,#1a2f5e)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/no-code-workflows\/\">\n                                <img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/09\/BT-BLOGS-4-SEPT-300x211.png\" class=\"cl-thumb wp-post-image\" alt=\"no-code workflows\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/09\/BT-BLOGS-4-SEPT-300x211.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/09\/BT-BLOGS-4-SEPT.png 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">September 4, 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/no-code-workflows\/\">No-Code Workflows: How Business Teams Can Build (and Own) Their Processes<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/no-code-workflows\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eacc2da e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"eacc2da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f928ae e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6f928ae\" data-element_type=\"container\" data-e-type=\"container\" id=\"cta\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14081a6 elementor-widget elementor-widget-heading\" data-id=\"14081a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's Talk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-172c9e1 elementor-widget elementor-widget-heading\" data-id=\"172c9e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Find out where your CX operation stands<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06f3570 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"06f3570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTalk to our omnichannel CX experts. Share where you want to go and we&#39;ll help map the path, guide you\nthrough it, and deliver the outcomes that matter.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa59a56 elementor-widget elementor-widget-html\" data-id=\"aa59a56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cta-btns\">\r\n      <a href=\"https:\/\/calendly.com\/btrnsfrmd\/speak-with-us\" class=\"btn-primary\" target=\"_blank\">Start the Conversation &nbsp;&rarr;<\/a>\r\n      <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/\" class=\"btn-ghost-dark\">Read Success Stories<\/a>\r\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b9900 elementor-widget elementor-widget-heading\" data-id=\"d3b9900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">success@btrnsfrmd.com<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd19b67 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fd19b67\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe30275 elementor-widget elementor-widget-heading\" data-id=\"fe30275\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">CX KNOWLEDGE HUB<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9338b5d elementor-widget elementor-widget-html\" data-id=\"9338b5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\r\nfunction equalizeAccordionRows() {\r\n    const leftHeaders = document.querySelectorAll('[data-id=\"ec9ffde\"] .elementskit-card-header');\r\n    const rightHeaders = document.querySelectorAll('[data-id=\"8357ea7\"] .elementskit-card-header');\r\n\r\n    \/\/ Reset\r\n    leftHeaders.forEach(el => el.style.minHeight = '');\r\n    rightHeaders.forEach(el => el.style.minHeight = '');\r\n\r\n    \/\/ Pair karke equalize\r\n    const count = Math.min(leftHeaders.length, rightHeaders.length);\r\n    for (let i = 0; i < count; i++) {\r\n        const maxH = Math.max(leftHeaders[i].offsetHeight, rightHeaders[i].offsetHeight);\r\n        leftHeaders[i].style.minHeight = maxH + 'px';\r\n        rightHeaders[i].style.minHeight = maxH + 'px';\r\n    }\r\n}\r\n\r\ndocument.addEventListener('DOMContentLoaded', equalizeAccordionRows);\r\nwindow.addEventListener('resize', equalizeAccordionRows);\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5f099 elementor-widget elementor-widget-heading\" data-id=\"2e5f099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CX Transformation Questions <span style=\"color: #FF9A1F\">Answered by Practitioners.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c34cfc2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c34cfc2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b81d2fb e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b81d2fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec9ffde elementor-widget elementor-widget-elementskit-accordion\" data-id=\"ec9ffde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615ce7039a9\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-ec9ffde\">\n                        <a href=\"#collapse-5386be56a615ce7039a9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615ce7039a9\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615ce7039a9\">\n                            \n                            <span class=\"ekit-accordion-title\">What does CX transformation involve for a mid-market business?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615ce7039a9\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-ec9ffde\" data-parent=\"#accordion-6a615ce7039a9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>CX transformation redesigns how your business delivers customer support \u2014 connecting channels, automating workflows, and activating AI so every interaction is faster and measurable. For mid-market teams, this means replacing fragmented tools with a unified platform. B-TRNSFRMD delivers this across Freshdesk, Zendesk, and Creatio implementations.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-ec9ffde\">\n                        <a href=\"#collapse-6f3174a6a615ce7039a9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615ce7039a9\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615ce7039a9\">\n                            \n                            <span class=\"ekit-accordion-title\"> How long does a CX transformation engagement typically take?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615ce7039a9\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-ec9ffde\" data-parent=\"#accordion-6a615ce7039a9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A Quick Start implementation \u2014 platform configuration, channel setup, and basic automation \u2014 takes six to twelve weeks. More complex engagements with multi-channel integration and AI activation run twelve to twenty weeks. B-TRNSFRMD structures every engagement to deliver operational capability quickly, with optimization built into the post-go-live phase.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-ec9ffde\">\n                        <a href=\"#collapse-526a3186a615ce7039a9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615ce7039a9\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615ce7039a9\">\n                            \n                            <span class=\"ekit-accordion-title\"> What is omnichannel customer experience?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615ce7039a9\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-ec9ffde\" data-parent=\"#accordion-6a615ce7039a9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Omnichannel customer experience means every channel \u2014 phone, email, chat, social \u2014 shares the same customer data. Every agent sees a customer's full history regardless of how they reached out. The result: no repeated explanations, shorter resolution times, and a measurably higher CSAT from the first interaction.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-ec9ffde\">\n                        <a href=\"#collapse-5203dad6a615ce7039a9\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615ce7039a9\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615ce7039a9\">\n                            \n                            <span class=\"ekit-accordion-title\">How does AI reduce ticket volume without reducing service quality?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615ce7039a9\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-ec9ffde\" data-parent=\"#accordion-6a615ce7039a9\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>AI deflects common requests \u2014 password resets, order status, policy questions \u2014 to self-service flows that resolve without a human agent. When properly configured, deflection rates of 40% or more are achievable within 90 days. The key is configuring the knowledge base, virtual agent, and escalation logic correctly from the start.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e6acfd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2e6acfd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8357ea7 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"8357ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615ce704674\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-8357ea7\">\n                        <a href=\"#collapse-5386be56a615ce704674\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615ce704674\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615ce704674\">\n                            \n                            <span class=\"ekit-accordion-title\">Which CX platforms does B-TRNSFRMD implement and optimize?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615ce704674\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-8357ea7\" data-parent=\"#accordion-6a615ce704674\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>B-TRNSFRMD is a certified implementation and optimization partner for Freshdesk, Zendesk, Creatio, and ServiceNow. Platform selection depends on your environment, team size, and CX goals. For teams already live on a platform but underperforming, B-TRNSFRMD's OptimizeAI engagement rebuilds routing, automation, and knowledge management to close the performance gap.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-8357ea7\">\n                        <a href=\"#collapse-6f3174a6a615ce704674\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615ce704674\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615ce704674\">\n                            \n                            <span class=\"ekit-accordion-title\">What CX metrics should improve after a transformation engagement?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615ce704674\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-8357ea7\" data-parent=\"#accordion-6a615ce704674\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The four key outcome metrics are CSAT, first contact resolution rate, average handle time, and ticket deflection rate. Across B-TRNSFRMD's omnichannel CX engagements, clients have seen an average 38% improvement in CSAT, 41% ticket deflection via AI, and a 29% reduction in average handle time.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-8357ea7\">\n                        <a href=\"#collapse-526a3186a615ce704674\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615ce704674\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615ce704674\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the difference between CX transformation and CRM implementation?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615ce704674\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-8357ea7\" data-parent=\"#accordion-6a615ce704674\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>CRM implementation manages customer data and sales pipelines. CX transformation is broader \u2014 it covers how customers experience your brand across every touchpoint, from first inquiry to resolution. B-TRNSFRMD connects both: CRM data feeds into service workflows, routing logic, and AI activation so the full customer journey is unified.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-8357ea7\">\n                        <a href=\"#collapse-5203dad6a615ce704674\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615ce704674\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615ce704674\">\n                            \n                            <span class=\"ekit-accordion-title\">How do you measure ROI from a CX transformation investment?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615ce704674\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-8357ea7\" data-parent=\"#accordion-6a615ce704674\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>ROI comes from two directions: cost reduction through lower ticket volume and faster resolution, and revenue protection through higher retention from improved CSAT. B-TRNSFRMD documents a baseline at the start of every engagement so ROI at close is measured against real numbers \u2014 not assumptions.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90e1273 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"90e1273\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ccf452 elementor-widget elementor-widget-html\" data-id=\"0ccf452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* 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From the first question to the final resolution, we help you deliver omnichannel customer support on Freshdesk, Zendesk, or Creatio that&#39;s faster for your customers and more efficient for your business \u2014 powered by AI that actually resolves, not just responds. Meet With Us &nbsp;&rarr; Read Success Stories CX PERFORMANCE CLIENT SNAPSHOT LIVE IMPROVEMENT IN CSAT SCORE 38% TICKET DEFLECTION VIA AI 41% REDUCTION IN AVG HANDLE TIME \u2193 29% -29% FIRST-CONTACT RESOLUTION RATE 76% Our Technology Partners Why CX Leaders Bring Us In The CX landscape has never changed faster. Expectations are rising, AI is changing what&#8217;s possible, and the pressure to do more with less is constant. For most CX teams, the strain shows up in a few familiar places. Disconnected Systems Breaking the Customer Experience Your channels and tools don&#8217;t share what they know, so context gets lost between handoffs. Customers end up repeating themselves, and agents work without the full picture. Customer Expectations Outpacing What You Can Deliver Your customers compare you to the easiest experience\u00a0they&#8217;ve\u00a0had anywhere, not just your industry. Meeting that standard consistently is harder than it used to be.\u00a0 CX Technology Not Keeping Up With Business Needs The setup that\u00a0fit\u00a0your old volume handles\u00a0today&#8217;s\u00a0less smoothly. Teams lean on manual workarounds, and the tools\u00a0take\u00a0more attention than they should.\u00a0 AI You Want to Use, but Can&#8217;t Turn Into Results You\u00a0see what\u00a0AI can do \u2014 faster answers, fewer tickets reaching agents, quicker resolutions. Turning that potential into measurable results is the part most teams are still working out.\u00a0 Cost to Serve That Keeps Climbing Handling more volume usually means adding more people. Costs rise steadily while CSAT holds flat, and the balance gets harder to manage.\u00a0 What We Deliver CX Transformation Built for the Full Customer Journey From first contact to resolution, we connect and automate the workflows behind every customer touchpoint. \/ 01 Omnichannel Implementation Omnichannel &amp; Unified Data One complete, 360-degree view of every customer, across every channel. Whether a customer reaches you by phone, email, chat, or social on Freshdesk, Zendesk, or Creatio, every agent sees their full history in one place. That complete context is what shortens resolution times, lifts CSAT and NPS, and turns scattered conversations into one true omnichannel experience your customers actually feel. \/ 02 AI &amp; Self-Service Activation AI-Powered Service &amp; Automation AI that works for your customers and your agents alike. We put Freddy AI and AI Agents to work across the experience \u2014 guiding customers to instant answers through self-service deflection, automating the workflows that move tickets forward, and giving agents an AI copilot that drafts replies and surfaces context in the moment. Customers resolve more on their own, and your team spends its time where it counts. \/ 03 Workflow &amp; Routing Design Workflow &amp; Routing Design Every ticket reaches the right team at the right moment. We design intelligent ticket routing, SLA management, escalation triggers, and workflow automation around how your team actually works. Tickets reach the right person at the right priority, escalations trigger before an SLA breach, and the right work reaches the right hands without manual sorting. \/ 04 CX Analytics &amp; Performance Management CX Analytics &amp; Insights The visibility leadership needs, in one place. We build CX analytics dashboards and reporting that turn raw data into a clear picture of performance \u2014 CSAT, deflection rate, handle time, and the trends behind them. Leadership sees what&#39;s working and what needs attention at a glance, and AI surfaces the patterns behind repeat contacts and CSAT shifts early enough to act on them. How We Engage From First Conversation To Long-Term CX Performance We meet you where you are in your CX journey and help you deliver the experience your customers expect and the results leadership can trust. 01 Advisory &amp; Platform Architecture Whether you&#8217;re evaluating Freshdesk, Zendesk, ServiceNow, or Creatio, or reshaping an existing customer journey, we help you start from a clear plan. We assess your omnichannel CX environment, map your support workflows across channels and teams, and define the platform architecture that fits how your organization serves its customers. 02 Quick Start We implement your CX platform and configure it around your processes, not a generic template. We integrate it with your existing systems, migrate your data where needed, and set up the channels, routing, and Freddy AI or AI Agent automation that get you fully operational \u2014 quickly and built to last. 03 OptimizeAI If your Freshdesk or Zendesk environment isn&#8217;t delivering its full value, or you&#8217;re ready to do more with it, we help you optimize what you already have. We audit your configuration, pinpoint what&#8217;s holding ticket deflection and CSAT back, and rebuild your knowledge base, routing, and automation so it performs the way it should. 04 Continuum We provide ongoing managed support that keeps your CX environment evolving with your business. As your needs change, we continuously refine and optimize your setup \u2014 keeping deflection, handle time, and CSAT aligned with your objectives so it stays an enabler, not a hurdle to everything you&#8217;re trying to achieve. 40% Average Improvement in CSAT Score Across omnichannel CX engagements 41% Average Ticket Deflection via AI Within 90 days of proper AI configuration $1.3M Estimated Annual Savings AI-powered support automation, urgent care provider 8\u201314 Wks Average Time to Go-Live From kickoff to fully operational CX environment Success Stories Real Engagements. Real Outcomes. URGENT CARE PROVIDER &middot; HEALTHCARE $1.3M Saved \u2014 AI-Powered Omnichannel Support Across 200+ Locations A rapidly expanding U.S. urgent care group with 200+ locations was constrained by a fragmented, phone-only support model with no self-service and no automation. B-TRNSFRMD implemented Freshdesk, Freshchat, and Genesys \u2014 deploying region-specific AI chatbots, 63 automated workflows, and a multi-level IVR to route contacts across specialized patient support teams. $1.3M in total savings achieved through technology consolidation and legacy infrastructure reduction. 94.9% resolution SLA maintained while processing over 17,234 support tickets post-implementation. 1,910 AI chatbot interactions resolved monthly without live agent involvement. Read more &rarr; Caribbean<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-35243","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Omnichannel CX - B-TRNSFRMD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel CX - B-TRNSFRMD\" \/>\n<meta property=\"og:description\" content=\"CX Transformation, Built Around Your Customers From the first question to the final resolution, we help you deliver omnichannel customer support on Freshdesk, Zendesk, or Creatio that&#039;s faster for your customers and more efficient for your business \u2014 powered by AI that actually resolves, not just responds. Meet With Us &nbsp;&rarr; Read Success Stories CX PERFORMANCE CLIENT SNAPSHOT LIVE IMPROVEMENT IN CSAT SCORE 38% TICKET DEFLECTION VIA AI 41% REDUCTION IN AVG HANDLE TIME \u2193 29% -29% FIRST-CONTACT RESOLUTION RATE 76% Our Technology Partners Why CX Leaders Bring Us In The CX landscape has never changed faster. Expectations are rising, AI is changing what&#8217;s possible, and the pressure to do more with less is constant. For most CX teams, the strain shows up in a few familiar places. Disconnected Systems Breaking the Customer Experience Your channels and tools don&#8217;t share what they know, so context gets lost between handoffs. Customers end up repeating themselves, and agents work without the full picture. Customer Expectations Outpacing What You Can Deliver Your customers compare you to the easiest experience\u00a0they&#8217;ve\u00a0had anywhere, not just your industry. Meeting that standard consistently is harder than it used to be.\u00a0 CX Technology Not Keeping Up With Business Needs The setup that\u00a0fit\u00a0your old volume handles\u00a0today&#8217;s\u00a0less smoothly. Teams lean on manual workarounds, and the tools\u00a0take\u00a0more attention than they should.\u00a0 AI You Want to Use, but Can&#8217;t Turn Into Results You\u00a0see what\u00a0AI can do \u2014 faster answers, fewer tickets reaching agents, quicker resolutions. Turning that potential into measurable results is the part most teams are still working out.\u00a0 Cost to Serve That Keeps Climbing Handling more volume usually means adding more people. Costs rise steadily while CSAT holds flat, and the balance gets harder to manage.\u00a0 What We Deliver CX Transformation Built for the Full Customer Journey From first contact to resolution, we connect and automate the workflows behind every customer touchpoint. \/ 01 Omnichannel Implementation Omnichannel &amp; Unified Data One complete, 360-degree view of every customer, across every channel. Whether a customer reaches you by phone, email, chat, or social on Freshdesk, Zendesk, or Creatio, every agent sees their full history in one place. That complete context is what shortens resolution times, lifts CSAT and NPS, and turns scattered conversations into one true omnichannel experience your customers actually feel. \/ 02 AI &amp; Self-Service Activation AI-Powered Service &amp; Automation AI that works for your customers and your agents alike. We put Freddy AI and AI Agents to work across the experience \u2014 guiding customers to instant answers through self-service deflection, automating the workflows that move tickets forward, and giving agents an AI copilot that drafts replies and surfaces context in the moment. Customers resolve more on their own, and your team spends its time where it counts. \/ 03 Workflow &amp; Routing Design Workflow &amp; Routing Design Every ticket reaches the right team at the right moment. We design intelligent ticket routing, SLA management, escalation triggers, and workflow automation around how your team actually works. Tickets reach the right person at the right priority, escalations trigger before an SLA breach, and the right work reaches the right hands without manual sorting. \/ 04 CX Analytics &amp; Performance Management CX Analytics &amp; Insights The visibility leadership needs, in one place. We build CX analytics dashboards and reporting that turn raw data into a clear picture of performance \u2014 CSAT, deflection rate, handle time, and the trends behind them. Leadership sees what&#039;s working and what needs attention at a glance, and AI surfaces the patterns behind repeat contacts and CSAT shifts early enough to act on them. How We Engage From First Conversation To Long-Term CX Performance We meet you where you are in your CX journey and help you deliver the experience your customers expect and the results leadership can trust. 01 Advisory &amp; Platform Architecture Whether you&#8217;re evaluating Freshdesk, Zendesk, ServiceNow, or Creatio, or reshaping an existing customer journey, we help you start from a clear plan. We assess your omnichannel CX environment, map your support workflows across channels and teams, and define the platform architecture that fits how your organization serves its customers. 02 Quick Start We implement your CX platform and configure it around your processes, not a generic template. We integrate it with your existing systems, migrate your data where needed, and set up the channels, routing, and Freddy AI or AI Agent automation that get you fully operational \u2014 quickly and built to last. 03 OptimizeAI If your Freshdesk or Zendesk environment isn&#8217;t delivering its full value, or you&#8217;re ready to do more with it, we help you optimize what you already have. We audit your configuration, pinpoint what&#8217;s holding ticket deflection and CSAT back, and rebuild your knowledge base, routing, and automation so it performs the way it should. 04 Continuum We provide ongoing managed support that keeps your CX environment evolving with your business. As your needs change, we continuously refine and optimize your setup \u2014 keeping deflection, handle time, and CSAT aligned with your objectives so it stays an enabler, not a hurdle to everything you&#8217;re trying to achieve. 40% Average Improvement in CSAT Score Across omnichannel CX engagements 41% Average Ticket Deflection via AI Within 90 days of proper AI configuration $1.3M Estimated Annual Savings AI-powered support automation, urgent care provider 8\u201314 Wks Average Time to Go-Live From kickoff to fully operational CX environment Success Stories Real Engagements. Real Outcomes. URGENT CARE PROVIDER &middot; HEALTHCARE $1.3M Saved \u2014 AI-Powered Omnichannel Support Across 200+ Locations A rapidly expanding U.S. urgent care group with 200+ locations was constrained by a fragmented, phone-only support model with no self-service and no automation. B-TRNSFRMD implemented Freshdesk, Freshchat, and Genesys \u2014 deploying region-specific AI chatbots, 63 automated workflows, and a multi-level IVR to route contacts across specialized patient support teams. $1.3M in total savings achieved through technology consolidation and legacy infrastructure reduction. 94.9% resolution SLA maintained while processing over 17,234 support tickets post-implementation. 1,910 AI chatbot interactions resolved monthly without live agent involvement. Read more &rarr; Caribbean\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brandmender.com\/btrnsfrmd\/omnichannel-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"B-TRNSFRMD\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-19T12:55:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/creatio_4k-3-scaled.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/\",\"name\":\"Omnichannel CX - B-TRNSFRMD\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/creatio_4k-3-scaled.png\",\"datePublished\":\"2026-05-27T12:23:32+00:00\",\"dateModified\":\"2026-07-19T12:55:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/#primaryimage\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/creatio_4k-3-scaled.png\",\"contentUrl\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/creatio_4k-3-scaled.png\",\"width\":2560,\"height\":570},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/omnichannel-cx\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Omnichannel CX\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/#website\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/\",\"name\":\"B-TRNSFRMD\",\"description\":\"AI Native CX &amp; ITSM Transformation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Omnichannel CX - B-TRNSFRMD","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Omnichannel CX - B-TRNSFRMD","og_description":"CX Transformation, Built Around Your Customers From the first question to the final resolution, we help you deliver omnichannel customer support on Freshdesk, Zendesk, or Creatio that&#39;s faster for your customers and more efficient for your business \u2014 powered by AI that actually resolves, not just responds. Meet With Us &nbsp;&rarr; Read Success Stories CX PERFORMANCE CLIENT SNAPSHOT LIVE IMPROVEMENT IN CSAT SCORE 38% TICKET DEFLECTION VIA AI 41% REDUCTION IN AVG HANDLE TIME \u2193 29% -29% FIRST-CONTACT RESOLUTION RATE 76% Our Technology Partners Why CX Leaders Bring Us In The CX landscape has never changed faster. Expectations are rising, AI is changing what&#8217;s possible, and the pressure to do more with less is constant. For most CX teams, the strain shows up in a few familiar places. Disconnected Systems Breaking the Customer Experience Your channels and tools don&#8217;t share what they know, so context gets lost between handoffs. Customers end up repeating themselves, and agents work without the full picture. Customer Expectations Outpacing What You Can Deliver Your customers compare you to the easiest experience\u00a0they&#8217;ve\u00a0had anywhere, not just your industry. Meeting that standard consistently is harder than it used to be.\u00a0 CX Technology Not Keeping Up With Business Needs The setup that\u00a0fit\u00a0your old volume handles\u00a0today&#8217;s\u00a0less smoothly. Teams lean on manual workarounds, and the tools\u00a0take\u00a0more attention than they should.\u00a0 AI You Want to Use, but Can&#8217;t Turn Into Results You\u00a0see what\u00a0AI can do \u2014 faster answers, fewer tickets reaching agents, quicker resolutions. Turning that potential into measurable results is the part most teams are still working out.\u00a0 Cost to Serve That Keeps Climbing Handling more volume usually means adding more people. Costs rise steadily while CSAT holds flat, and the balance gets harder to manage.\u00a0 What We Deliver CX Transformation Built for the Full Customer Journey From first contact to resolution, we connect and automate the workflows behind every customer touchpoint. \/ 01 Omnichannel Implementation Omnichannel &amp; Unified Data One complete, 360-degree view of every customer, across every channel. Whether a customer reaches you by phone, email, chat, or social on Freshdesk, Zendesk, or Creatio, every agent sees their full history in one place. That complete context is what shortens resolution times, lifts CSAT and NPS, and turns scattered conversations into one true omnichannel experience your customers actually feel. \/ 02 AI &amp; Self-Service Activation AI-Powered Service &amp; Automation AI that works for your customers and your agents alike. We put Freddy AI and AI Agents to work across the experience \u2014 guiding customers to instant answers through self-service deflection, automating the workflows that move tickets forward, and giving agents an AI copilot that drafts replies and surfaces context in the moment. Customers resolve more on their own, and your team spends its time where it counts. \/ 03 Workflow &amp; Routing Design Workflow &amp; Routing Design Every ticket reaches the right team at the right moment. We design intelligent ticket routing, SLA management, escalation triggers, and workflow automation around how your team actually works. Tickets reach the right person at the right priority, escalations trigger before an SLA breach, and the right work reaches the right hands without manual sorting. \/ 04 CX Analytics &amp; Performance Management CX Analytics &amp; Insights The visibility leadership needs, in one place. We build CX analytics dashboards and reporting that turn raw data into a clear picture of performance \u2014 CSAT, deflection rate, handle time, and the trends behind them. Leadership sees what&#39;s working and what needs attention at a glance, and AI surfaces the patterns behind repeat contacts and CSAT shifts early enough to act on them. How We Engage From First Conversation To Long-Term CX Performance We meet you where you are in your CX journey and help you deliver the experience your customers expect and the results leadership can trust. 01 Advisory &amp; Platform Architecture Whether you&#8217;re evaluating Freshdesk, Zendesk, ServiceNow, or Creatio, or reshaping an existing customer journey, we help you start from a clear plan. We assess your omnichannel CX environment, map your support workflows across channels and teams, and define the platform architecture that fits how your organization serves its customers. 02 Quick Start We implement your CX platform and configure it around your processes, not a generic template. We integrate it with your existing systems, migrate your data where needed, and set up the channels, routing, and Freddy AI or AI Agent automation that get you fully operational \u2014 quickly and built to last. 03 OptimizeAI If your Freshdesk or Zendesk environment isn&#8217;t delivering its full value, or you&#8217;re ready to do more with it, we help you optimize what you already have. We audit your configuration, pinpoint what&#8217;s holding ticket deflection and CSAT back, and rebuild your knowledge base, routing, and automation so it performs the way it should. 04 Continuum We provide ongoing managed support that keeps your CX environment evolving with your business. As your needs change, we continuously refine and optimize your setup \u2014 keeping deflection, handle time, and CSAT aligned with your objectives so it stays an enabler, not a hurdle to everything you&#8217;re trying to achieve. 40% Average Improvement in CSAT Score Across omnichannel CX engagements 41% Average Ticket Deflection via AI Within 90 days of proper AI configuration $1.3M Estimated Annual Savings AI-powered support automation, urgent care provider 8\u201314 Wks Average Time to Go-Live From kickoff to fully operational CX environment Success Stories Real Engagements. Real Outcomes. URGENT CARE PROVIDER &middot; HEALTHCARE $1.3M Saved \u2014 AI-Powered Omnichannel Support Across 200+ Locations A rapidly expanding U.S. urgent care group with 200+ locations was constrained by a fragmented, phone-only support model with no self-service and no automation. B-TRNSFRMD implemented Freshdesk, Freshchat, and Genesys \u2014 deploying region-specific AI chatbots, 63 automated workflows, and a multi-level IVR to route contacts across specialized patient support teams. $1.3M in total savings achieved through technology consolidation and legacy infrastructure reduction. 94.9% resolution SLA maintained while processing over 17,234 support tickets post-implementation. 1,910 AI chatbot interactions resolved monthly without live agent involvement. 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