{"id":36023,"date":"2026-06-02T07:24:14","date_gmt":"2026-06-02T07:24:14","guid":{"rendered":"https:\/\/brandmender.com\/btrnsfrmd\/?page_id=36023"},"modified":"2026-07-21T10:36:19","modified_gmt":"2026-07-21T10:36:19","slug":"success-stories","status":"publish","type":"page","link":"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/","title":{"rendered":"Success Stories"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36023\" class=\"elementor elementor-36023\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-295b9de e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"295b9de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c7368 elementor-widget elementor-widget-html\" data-id=\"36c7368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Manrope:wght@400;500;600;700;800&family=JetBrains+Mono:wght@500;600&display=swap\" rel=\"stylesheet\">\r\n\r\n<style>\r\n  #btx-hero-banner {\r\n    min-height: 95vh;\r\n    background: linear-gradient(135deg, #ffb347 0%, #ff6b35 30%, #ff2c8a 100%);\r\n    display: flex; align-items: center; justify-content: center;\r\n    flex-direction: column; text-align: center;\r\n    position: relative; overflow: hidden;\r\n    padding: 100px 32px 90px;\r\n    box-sizing: border-box;\r\n  }\r\n  #btx-hero-banner *, #btx-hero-banner *::before, #btx-hero-banner *::after { box-sizing: border-box; }\r\n  #btx-hero-banner::before {\r\n    content: \"\"; position: absolute; top: -200px; right: -200px;\r\n    width: 600px; height: 600px; border-radius: 50%;\r\n    background: radial-gradient(circle, rgba(255,255,255,0.10), transparent 70%);\r\n    pointer-events: none; z-index: 1;\r\n  }\r\n  #btx-hero-banner::after {\r\n    content: \"\"; position: absolute; bottom: -200px; left: -200px;\r\n    width: 500px; height: 500px; border-radius: 50%;\r\n    background: radial-gradient(circle, rgba(255,255,255,0.08), transparent 70%);\r\n    pointer-events: none; z-index: 1;\r\n  }\r\n  #btx-hero-banner .hero-inner {\r\n    position: relative;\r\n    z-index: 2;\r\n    max-width: 860px;\r\n    width: 100%;\r\n    margin: 0 auto;\r\n    margin-top: -100px;\r\n  }\r\n  #btx-hero-banner .hero-eyebrow {\r\n    display: inline-block;\r\n    font-family: 'JetBrains Mono', monospace;\r\n    font-size: 12px; font-weight: 800;\r\n    text-transform: uppercase; letter-spacing: 0.18em;\r\n    color: #181f34; background: #ffffff;\r\n    padding: 9px 22px; border-radius: 999px;\r\n    margin-bottom: 24px;\r\n  }\r\n  #btx-hero-banner h1 {\r\n    font-family: 'Manrope', sans-serif;\r\n    font-size: clamp(36px, 4vw, 52px);\r\n    font-weight: 800; color: #ffffff;\r\n    letter-spacing: -0.04em; line-height: 1.0;\r\n    margin: 0 0 20px;\r\n  }\r\n  #btx-hero-banner h1 span { color: #ffffff; }\r\n  #btx-hero-banner .hero-quote {\r\n    font-family: 'Manrope', sans-serif;\r\n    font-size: clamp(17px, 1.8vw, 21px);\r\n    font-weight: 500; color: rgba(255,255,255,0.88);\r\n    line-height: 1.7; max-width: 72ch;\r\n    margin: 28px auto 24px; text-align: center;\r\n  }\r\n  #btx-hero-banner .hero-cite {\r\n    display: flex; align-items: center; justify-content: center; gap: 10px;\r\n    flex-wrap: wrap;\r\n  }\r\n  #btx-hero-banner .hero-cite .dash {\r\n    width: 32px; height: 2px; background: rgba(255,255,255,0.8); border-radius: 999px;\r\n  }\r\n  #btx-hero-banner .hero-cite cite {\r\n    font-family: 'Manrope', sans-serif; font-size: 15px; font-weight: 600;\r\n    color: rgba(255,255,255,0.92); font-style: normal;\r\n  }\r\n  #btx-hero-banner .hero-cite .dot {\r\n    width: 4px; height: 4px; border-radius: 50%; background: rgba(255,255,255,0.7);\r\n  }\r\n  #btx-hero-banner .hero-cite .org {\r\n    font-family: 'Manrope', sans-serif; font-size: 15px; font-weight: 600;\r\n    color: rgba(255,255,255,0.92);\r\n  }\r\n  #btx-hero-banner .hero-wave-bottom {\r\n    position: absolute; bottom: -1px; left: 0; width: 100%;\r\n    overflow: hidden; line-height: 0; z-index: 3;\r\n  }\r\n  #btx-hero-banner .hero-wave-bottom svg {\r\n    display: block; width: 100%; height: 80px;\r\n  }\r\n\r\n  \/* ===== Tablet ===== *\/\r\n  @media (max-width: 1024px) {\r\n    #btx-hero-banner {\r\n      min-height: 80vh;\r\n      padding: 80px 28px 70px;\r\n    }\r\n    #btx-hero-banner .hero-inner {\r\n      margin-top: -60px;\r\n    }\r\n  }\r\n\r\n  \/* ===== Mobile ===== *\/\r\n  @media (max-width: 640px) {\r\n    #btx-hero-banner {\r\n      min-height: auto;\r\n      padding: 70px 20px 60px;\r\n    }\r\n    #btx-hero-banner .hero-inner {\r\n      margin-top: -30px;\r\n    }\r\n    #btx-hero-banner::before {\r\n      width: 320px; height: 320px;\r\n      top: -140px; right: -140px;\r\n    }\r\n    #btx-hero-banner::after {\r\n      width: 280px; height: 280px;\r\n      bottom: -140px; left: -140px;\r\n    }\r\n    #btx-hero-banner .hero-eyebrow {\r\n      font-size: 11px;\r\n      padding: 7px 16px;\r\n    }\r\n    #btx-hero-banner .hero-quote {\r\n      font-size: 15px;\r\n      line-height: 1.6;\r\n      margin: 20px auto 18px;\r\n    }\r\n    #btx-hero-banner .hero-cite {\r\n      gap: 8px;\r\n    }\r\n    #btx-hero-banner .hero-wave-bottom svg {\r\n      height: 50px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<section id=\"btx-hero-banner\">\r\n  <svg style=\"position:absolute; top:0; left:0; width:100%; height:100%; z-index:1; pointer-events:none; opacity:0.15;\" viewBox=\"0 0 1440 900\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"xMidYMid slice\">\r\n    <path d=\"M0,300 C300,180 700,420 1440,240 L1440,900 L0,900 Z\" fill=\"#ffffff\"\/>\r\n    <path d=\"M0,520 C400,400 900,640 1440,460 L1440,900 L0,900 Z\" fill=\"#ffffff\"\/>\r\n  <\/svg>\r\n\r\n  <div class=\"hero-inner\">\r\n    <span class=\"hero-eyebrow\">Success Stories<\/span>\r\n    <h1>Powering Your Team To Deliver <span>Experiences<\/span> That Last.<\/h1>\r\n    <p class=\"hero-quote\">\"Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer's Experience, because of it.\"<\/p>\r\n    <div class=\"hero-cite\">\r\n      <span class=\"dash\"><\/span>\r\n      <cite style=\"font-family:'Manrope',sans-serif; font-size:15px; font-weight:600; color:rgba(255,255,255,0.92); font-style:normal;\">CEO<\/cite>\r\n      <span class=\"dot\"><\/span>\r\n      <span class=\"org\">Global Money Services Company<\/span>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"hero-wave-bottom\">\r\n    <svg viewBox=\"0 0 1440 80\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\r\n      <path d=\"M0,40 C360,80 1080,0 1440,40 L1440,80 L0,80 Z\" fill=\"#ffffff\"\/>\r\n    <\/svg>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21e4e16 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"21e4e16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcadeef elementor-widget elementor-widget-html\" data-id=\"bcadeef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"logo-strip\">\r\n  <h2 class=\"logo-strip-heading\">Trusted by <span class=\"stat-grad\">60+<\/span> Leading Organizations<\/h2>\r\n  <div class=\"ticker-wrap\">\r\n    <div class=\"ticker-track\">\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-2.png\" alt=\"Brain Balance\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-4.png\" alt=\"FGB\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-5.png\" alt=\"GK Life\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-6.png\" alt=\"GKMS\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Mask-group.png\" alt=\"Key Insurance\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Group-1-1.png\" alt=\"Li-Cycle\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-7.png\" alt=\"McGrath RentCorp\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-8.png\" alt=\"Michaels\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-9.png\" alt=\"Scholar Rock\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-10.png\" alt=\"Spontana\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-11.png\" alt=\"Stack Infra\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-12.png\" alt=\"Telecon\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Group-936.png\" alt=\"Teneo\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Group-2.png\" alt=\"TheKey\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-13.png\" alt=\"WellStreet Urgent Care\"><\/div>\r\n      <div class=\"logo-item\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-14.png\" alt=\"YTI\"><\/div>\r\n\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-2.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-4.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-5.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-6.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Mask-group.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Group-1-1.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-7.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-8.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-9.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-10.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-11.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-12.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Group-936.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Group-2.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-13.png\" alt=\"\"><\/div>\r\n      <div class=\"logo-item\" aria-hidden=\"true\"><img decoding=\"async\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Clip-path-group-14.png\" alt=\"\"><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e52a40 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0e52a40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2682a59 elementor-widget elementor-widget-heading\" data-id=\"2682a59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Featured Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20667dc elementor-widget elementor-widget-html\" data-id=\"20667dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"showcase\">\r\n  <div class=\"container\">\r\n    \r\n    <div class=\"carousel-card\" id=\"carousel-card\">\r\n      <div class=\"carousel-left\">\r\n        <span class=\"carousel-pill\" id=\"carousel-pill\">BIG 3 EV MANUFACTURER \u00b7 FRESHSERVICE<\/span>\r\n        <h3 class=\"carousel-headline\" id=\"carousel-headline\">Big 3 EV Manufacturer Achieves <em style=\"font-style:normal; background: linear-gradient(90deg, #ff9a1f 0%, #ff5b3e 45%, #ff2c8a 100%); -webkit-background-clip:text; -webkit-text-fill-color:transparent; background-clip:text;\">81%<\/em> Faster Resolution Through AI-Powered Freshservice ESM Transformation<\/h3>\r\n        <p class=\"carousel-desc\" id=\"carousel-desc\">Discover how we unified IT, Engineering, Manufacturing, and Finance \u2014 consolidating 16 workflows into 3 and auto-provisioning 600+ users through AI-driven automation.<\/p>\r\n        <div class=\"carousel-metrics\" id=\"carousel-metrics\">\r\n          <div class=\"carousel-metric\">\r\n            <div class=\"cm-num\">81%<\/div>\r\n            <div class=\"cm-lbl\">Faster SAP Resolution<\/div>\r\n          <\/div>\r\n          <div class=\"carousel-metric\">\r\n            <div class=\"cm-num\">16 \u2192 3<\/div>\r\n            <div class=\"cm-lbl\">Workflows Consolidated<\/div>\r\n          <\/div>\r\n          <div class=\"carousel-metric\">\r\n            <div class=\"cm-num\">600+<\/div>\r\n            <div class=\"cm-lbl\">Users Auto-Provisioned<\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"carousel-nav\">\r\n          <div class=\"carousel-nav-left\">\r\n            <span class=\"carousel-counter\" id=\"carousel-counter\">1 \/ 3<\/span>\r\n            <button class=\"carousel-arrow\" id=\"carousel-prev\" aria-label=\"Previous story\">\u2190<\/button>\r\n            <button class=\"carousel-arrow\" id=\"carousel-next\" aria-label=\"Next story\">\u2192<\/button>\r\n          <\/div>\r\n          <a class=\"carousel-readlink\" id=\"carousel-readlink\" href=\"#\" target=\"_blank\" rel=\"noopener\">Read the Story <span class=\"arr\">\u2192<\/span><\/a>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"carousel-right\" id=\"carousel-right\">\r\n        <img decoding=\"async\" class=\"carousel-right-img\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/774480.jpg\" alt=\"Big 3 EV Manufacturer\" id=\"carousel-right-img\">\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n  \r\n  .showcase-label {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: clamp(26px, 2.8vw, 34px);\r\n    font-weight: 800; letter-spacing: -0.025em;\r\n    color: #181f34; margin-bottom: 32px;\r\n    display: block;\r\n  }\r\n  .carousel-card {\r\n    background: #C5DCF0;\r\n    border-radius: 20px;\r\n    min-height: 400px;\r\n    display: flex;\r\n    flex-direction: row;\r\n    align-items: stretch;\r\n    gap: 0;\r\n    overflow: hidden;\r\n    transition: opacity 0.22s ease;\r\n    padding: 24px 32px 24px 32px !important;\r\n  }\r\n  .carousel-card.fading { opacity: 0; }\r\n  .carousel-left {\r\n    flex: 0 0 60%; max-width: 60%; min-width: 0;\r\n    display: flex; flex-direction: column;\r\n    align-items: flex-start;\r\n    overflow: hidden;\r\n    padding: 44px 52px 36px 28px;\r\n}\r\n  .carousel-pill {\r\n    background: rgba(255,255,255,0.55);\r\n    border: none;\r\n    border-radius: 999px;\r\n    padding: 5px 16px;\r\n    font-family: 'Poppins', sans-serif;\r\n    font-size: 10px; font-weight: 700;\r\n    text-transform: uppercase; letter-spacing: 0.1em;\r\n    color: #1a3a5c;\r\n    margin-bottom: 18px;\r\n  }\r\n  .carousel-headline {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-weight: 800; font-size: 38px;\r\n    color: #0d1117; line-height: 1.25;\r\n    letter-spacing: -0.02em;\r\n    width: 100%;\r\n    margin-bottom: 14px;\r\n  }\r\n  .carousel-desc {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-weight: 500; font-size: 16px;\r\n    color: #2d3748;\r\n    line-height: 1.65;\r\n    width: 100%;\r\n    margin-bottom: 22px;\r\n  }\r\n  .carousel-readlink {\r\n    font-family: 'Poppins', sans-serif;\r\n    font-weight: 700; font-size: 14px;\r\n    color: #ffffff;\r\n    background: #181f34;\r\n    padding: 12px 24px;\r\n    border-radius: 999px;\r\n    text-decoration: none;\r\n    display: inline-flex; align-items: center;\r\n    cursor: pointer;\r\n    transition: background 0.2s;\r\n  }\r\n  .carousel-readlink:hover { background: linear-gradient(90deg, #ff9a1f 0%, #ff5b3e 45%, #ff2c8a 100%); color: #fff !important; }\r\n  .carousel-readlink .arr {\r\n    display: inline-block; margin-left: 6px;\r\n    transition: margin-left 0.2s;\r\n  }\r\n  .carousel-readlink:hover .arr { margin-left: 12px; }\r\n  .carousel-metrics {\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: flex-start;\r\n    width: 100%;\r\n    margin-bottom: 28px;\r\n    padding-top: 20px;\r\n    border-top: 1px solid rgba(24,31,52,0.1);\r\n  }\r\n  .carousel-metric { min-width: 0; }\r\n  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flex-wrap: wrap; gap: 20px; }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n  (function () {\r\n    var grad = 'font-style:normal; background: linear-gradient(90deg, #ff9a1f 0%, #ff5b3e 45%, #ff2c8a 100%); -webkit-background-clip:text; -webkit-text-fill-color:transparent; background-clip:text;';\r\n    const stories = [\r\n      {\r\n        pill: 'BIG 3 EV MANUFACTURER \u00b7 FRESHSERVICE',\r\n        headline: 'Big 3 EV Manufacturer Achieves <em style=\"' + grad + '\">81%<\/em> Faster Resolution Through AI-Powered Freshservice ESM Transformation',\r\n        desc: 'Discover how we unified IT, Engineering, Manufacturing, and Finance \u2014 consolidating 16 workflows into 3 and auto-provisioning 600+ users through AI-driven automation.',\r\n        metrics: [\r\n          { num: '81%', lbl: 'Faster SAP Resolution' },\r\n          { num: '16 \u2192 3', lbl: 'Workflows Consolidated' },\r\n          { num: '600+', lbl: 'Users Auto-Provisioned' }\r\n        ],\r\n        company: 'Big 3 EV Manufacturer',\r\n        division: 'EV Division',\r\n        platform: 'Freshservice',\r\n        img: 'https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Big-3-Auto-Manufacturer-1.jpg'\r\n      },\r\n      {\r\n        pill: 'BEHAVIORAL HEALTH PROVIDER \u00b7 CREATIO',\r\n        headline: 'Consolidating Customer View & Boosting Pipeline Visibility Across <em style=\"' + grad + '\">70+<\/em> Centers with Creatio\\'s AI-Native CRM',\r\n        desc: 'Discover how we consolidated the customer view, unified operations across 70+ franchise centers, and drove pipeline visibility through AI-powered CRM transformation.',\r\n        metrics: [\r\n          { num: '30%', lbl: 'TCO Reduction' },\r\n          { num: '20%', lbl: 'Boost in Enrollments' },\r\n          { num: '70+', lbl: 'Centers Unified' }\r\n        ],\r\n        company: 'Behavioral Health Provider',\r\n        division: 'Healthcare',\r\n        platform: 'Creatio',\r\n        img: 'https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Behavioral-Health.avif'\r\n      },\r\n      {\r\n        pill: 'URGENT CARE PROVIDER \u00b7 FRESHDESK',\r\n        headline: 'Urgent Care Provider Scales Patient Support & Saves <em style=\"' + grad + '\">$1.3M<\/em> with AI-Powered Omnichannel CX on Freshdesk',\r\n        desc: 'Discover how we scaled patient support across 200+ locations, deflected thousands of live-agent chats through AI-driven self-service, and lifted CSAT to industry-leading levels.',\r\n        metrics: [\r\n          { num: '$1.3M', lbl: 'Annual Savings' },\r\n          { num: '94.9%', lbl: 'CSAT Score' },\r\n          { num: '1,910', lbl: 'Monthly Chats Deflected' }\r\n        ],\r\n        company: 'Urgent Care Provider',\r\n        division: '200+ Locations',\r\n        platform: 'Freshdesk',\r\n        img: 'https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Urgent-Care-Case-Study-Image.png'\r\n      }\r\n    ];\r\n    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'<\/div><\/div>';\r\n      }).join('');\r\n      if (rightImg) rightImg.src = s.img;\r\n      counter.textContent = (idx + 1) + ' \/ ' + stories.length;\r\n    }\r\n\r\n    function go(dir) {\r\n      if (animating) return;\r\n      animating = true;\r\n      card.classList.add('fading');\r\n      setTimeout(function () {\r\n        idx = (idx + dir + stories.length) % stories.length;\r\n        render();\r\n        card.classList.remove('fading');\r\n        animating = false;\r\n      }, 200);\r\n    }\r\n\r\n    prev.addEventListener('click', function () { go(-1); });\r\n    next.addEventListener('click', function () { go(1); });\r\n    render();\r\n  })();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ff96c7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4ff96c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6610db2 elementor-widget elementor-widget-html\" data-id=\"6610db2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cards-grid\" id=\"cards-grid\">\r\n\r\n  <!-- Card: Life Insurance Carrier - InsightIQ -->\r\n  <article class=\"case-card\" data-platform=\"insightiq\" data-solution=\"ai-analytics\" data-industry=\"insurance\">\r\n    <div class=\"card-top grad-navy\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Life Insurance Carrier<\/div>\r\n        <span class=\"card-descriptor\">INSURANCE \u00b7 12 COUNTRIES \u00b7 4 BANKING CHANNELS<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Insurance<\/span>\r\n        <span class=\"pill pill-platform\">InsightIQ<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Life Insurance Carrier Cuts Reporting Time by 80% and Accelerates Premium Recovery with InsightIQ<\/h3>\r\n      <p class=\"card-desc\">A leading life insurance carrier distributing policies through 4 banking channels across 12 countries was losing critical collections time each month to a manual reporting process. B-TRNSFRMD built InsightIQ \u2014 a purpose-built analytics platform that automated reporting and accelerated premium recovery.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">&gt;80%<\/div><div class=\"metric-lbl\">Reduction in monthly reporting time<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">14<\/div><div class=\"metric-lbl\">Country-currency combinations automated<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">12 \u2192 1<\/div><div class=\"metric-lbl\">Reporting cycle collapsed to same-day<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Accelerating-Premium-Recovery-Through-Analytics-Automation.pdf\" target=\"_blank\">Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n  <!-- Card: Financial Services Group - Creatio CRM -->\r\n  <article class=\"case-card\" data-platform=\"creatio\" data-solution=\"crm-automation\" data-industry=\"banking\">\r\n    <div class=\"card-top grad-slate\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Financial Services Group<\/div>\r\n        <span class=\"card-descriptor\">BANKING \u00b7 INSURANCE \u00b7 INVESTMENT \u00b7 17 COUNTRIES<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Financial Services<\/span>\r\n        <span class=\"pill pill-platform\">Creatio<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Financial Services Group Unifies 5 Business Units to Boost Cross-Sell & Upsell with Creatio's AI-Native CRM<\/h3>\r\n      <p class=\"card-desc\">A leading financial services group operated with siloed Sales, Marketing, and Service functions across 5 business units and 17 countries. B-TRNSFRMD delivered a phased Creatio CRM transformation to unify customer data and unlock cross-sell, upsell, and enterprise-wide growth.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">5<\/div><div class=\"metric-lbl\">Business units unified on one platform<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">2M+<\/div><div class=\"metric-lbl\">Customer records migrated<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">260+<\/div><div class=\"metric-lbl\">Business processes automated<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Unifying-Operations-and-Customer-Visibility-via-CRM-Transformation.pdf\" target=\"_blank\">Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n  <!-- Card: Behavioral Health Provider -->\r\n  <article class=\"case-card\" data-platform=\"creatio\" data-solution=\"crm-automation\" data-industry=\"healthcare\">\r\n    <div class=\"card-top grad-plum\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Behavioral Health Provider<\/div>\r\n        <span class=\"card-descriptor\">HEALTHCARE \u00b7 70+ NATIONWIDE CENTERS<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Healthcare<\/span>\r\n        <span class=\"pill pill-platform\">Creatio<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Consolidating Customer View & Boosting Pipeline Visibility Across 70+ Centers with Creatio's AI-Native CRM<\/h3>\r\n      <p class=\"card-desc\">A nationwide behavioral health provider was constrained by fragmented legacy CRM systems and non-standardized operations across 70+ franchise centers. B-TRNSFRMD architected a unified Creatio CRM platform to standardize operations and deliver end-to-end lifecycle visibility.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">26 weeks<\/div><div class=\"metric-lbl\">Implementation timeline<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">30%<\/div><div class=\"metric-lbl\">TCO reduction<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">20%<\/div><div class=\"metric-lbl\">Boost in enrollments<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Regaining-Operational-Control-and-Lifecycle-Visibility-via-CX-Transformation.pdf\" target=\"_blank\">Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n  <!-- Card: Urgent Care Provider - Freshdesk -->\r\n  <article class=\"case-card\" data-platform=\"freshdesk\" data-solution=\"cx-transformation\" data-industry=\"healthcare\">\r\n    <div class=\"card-top grad-teal\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Urgent Care Provider<\/div>\r\n        <span class=\"card-descriptor\">HEALTHCARE \u00b7 200+ LOCATIONS<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Healthcare<\/span>\r\n        <span class=\"pill pill-platform\">Freshdesk<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Urgent Care Provider Scales Patient Support & Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk<\/h3>\r\n      <p class=\"card-desc\">A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">$1.3M<\/div><div class=\"metric-lbl\">Annual savings from AI-driven automation<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">94.9%<\/div><div class=\"metric-lbl\">CSAT score post-implementation<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">1,910<\/div><div class=\"metric-lbl\">Monthly bot chats deflected<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Scaling-Patient-Experience-Through-Omnichannel-AI-Transformation.pdf\" target=\"_blank\">Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n  <!-- Card: Financial Services Group - Money Services -->\r\n  <article class=\"case-card\" data-platform=\"freshdesk\" data-solution=\"cx-transformation\" data-industry=\"banking\">\r\n    <div class=\"card-top grad-ocean\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Financial Services Group<\/div>\r\n        <span class=\"card-descriptor\">MONEY SERVICES \u00b7 17 COUNTRIES<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Financial Services<\/span>\r\n        <span class=\"pill pill-platform\">Freshdesk<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Financial Services Group Modernizes Money Services & Cuts Call Volume 30% Across 17 Countries with Freshworks<\/h3>\r\n      <p class=\"card-desc\">A leading financial services group's money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">20\u201330%<\/div><div class=\"metric-lbl\">Call volume reduction via automation<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">50%<\/div><div class=\"metric-lbl\">Remote workforce enabled<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">17<\/div><div class=\"metric-lbl\">Countries unified<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n  <!-- Card: Global Media Firm -->\r\n  <article class=\"case-card\" data-platform=\"freshservice\" data-solution=\"itsm\" data-industry=\"professional-services\">\r\n    <div class=\"card-top grad-forest\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Global Media Firm<\/div>\r\n        <span class=\"card-descriptor\">CONSULTING & PROFESSIONAL SERVICES \u00b7 2,000+ EMPLOYEES<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Consulting & Professional Services<\/span>\r\n        <span class=\"pill pill-platform\">Freshservice<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Global Media Firm Eliminates 3,480 Tickets a Year & Cuts MSP Costs 20% with Freshservice<\/h3>\r\n      <p class=\"card-desc\">A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">~20%<\/div><div class=\"metric-lbl\">MSP cost savings<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">12%<\/div><div class=\"metric-lbl\">Monthly ticket reduction<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">3,480<\/div><div class=\"metric-lbl\">Tickets eliminated per year<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Optimizing-and-Automating-ITSM-to-Reduce-Managed-Help-Desk-Costs.pdf\" target=\"_blank\">Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n  <!-- Card: Urgent Care Provider - Freshservice ITSM -->\r\n  <article class=\"case-card\" data-platform=\"freshservice\" data-solution=\"itsm\" data-industry=\"healthcare\">\r\n    <div class=\"card-top grad-rust\">\r\n      <div class=\"card-top-inner\">\r\n        <div class=\"card-company\">Urgent Care Provider<\/div>\r\n        <span class=\"card-descriptor\">HEALTHCARE \u00b7 200+ LOCATIONS<\/span>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"card-body\">\r\n      <div class=\"card-pills\">\r\n        <span class=\"pill pill-industry\">Healthcare<\/span>\r\n        <span class=\"pill pill-platform\">Freshservice<\/span>\r\n      <\/div>\r\n      <h3 class=\"card-title\">Urgent Care Provider Modernizes IT Service Delivery & Achieves 95% SLA Across 200+ Locations with Freshservice<\/h3>\r\n      <p class=\"card-desc\">A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform \u2014 leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale.<\/p>\r\n      <div class=\"card-metrics\">\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">~70%<\/div><div class=\"metric-lbl\">Faster incident resolution<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">95%+<\/div><div class=\"metric-lbl\">SLA compliance achieved<\/div><\/div>\r\n        <div class=\"metric-chip\"><div class=\"metric-num\">200+<\/div><div class=\"metric-lbl\">Workflows automated<\/div><\/div>\r\n      <\/div>\r\n      <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n    <\/div>\r\n  <\/article>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ffd7b0 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"8ffd7b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n    <div class=\"cards-grid\" id=\"cards-grid\">\r\n\r\n      <!-- Card 1 -->\r\n      <!--<article class=\"case-card\" data-platform=\"freshservice\" data-solution=\"itsm\" data-industry=\"healthcare\">-->\r\n      <!--  <div class=\"card-top grad-navy\">-->\r\n      <!--    <div class=\"card-top-inner\">-->\r\n      <!--      <div class=\"card-company\">Healthcare Provider<\/div>-->\r\n      <!--      <span class=\"card-descriptor\">200+ Locations<\/span>-->\r\n      <!--    <\/div>-->\r\n      <!--  <\/div>-->\r\n      <!--  <div class=\"card-body\">-->\r\n      <!--    <div class=\"card-pills\">-->\r\n      <!--      <span class=\"pill pill-industry\">Healthcare<\/span>-->\r\n      <!--      <span class=\"pill pill-platform\">Freshservice<\/span>-->\r\n      <!--    <\/div>-->\r\n      <!--    <h3 class=\"card-title\">Standardized service delivery across 160+ clinics<\/h3>-->\r\n      <!--    <p class=\"card-desc\">A rapidly growing healthcare management organization operating 160+ urgent care clinics struggled with inconsistent processes, manual ticketing, and fragmented systems. B-TRNSFRMD implemented Freshservice to standardize service delivery and automate IT operations across corporate teams and clinic locations.<\/p>-->\r\n      <!--    <div class=\"card-metrics\">-->\r\n      <!--      <div class=\"metric-chip\"><div class=\"metric-num\">42%<\/div><div class=\"metric-lbl\">Reduction in Avg Ticket Resolution Time<\/div><\/div>-->\r\n      <!--      <div class=\"metric-chip\"><div class=\"metric-num\">65%<\/div><div class=\"metric-lbl\">Improvement in SLA Compliance<\/div><\/div>-->\r\n      <!--      <div class=\"metric-chip\"><div class=\"metric-num\">100%<\/div><div class=\"metric-lbl\">Centralized IT Asset Visibility<\/div><\/div>-->\r\n      <!--    <\/div>-->\r\n      <!--    <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>-->\r\n      <!--  <\/div>-->\r\n      <!--<\/article>-->\r\n\r\n      <!-- Card 2 -->\r\n      <article class=\"case-card\" data-platform=\"freshservice\" data-solution=\"itsm\" data-industry=\"professional-services\">\r\n        <div class=\"card-top grad-forest\">\r\n          <div class=\"card-top-inner\">\r\n            <div class=\"card-company\">Global Media Services Company<\/div>\r\n            <span class=\"card-descriptor\">12 Countries<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"card-body\">\r\n          <div class=\"card-pills\">\r\n            <span class=\"pill pill-industry\">Professional Services<\/span>\r\n            <span class=\"pill pill-platform\">Freshservice<\/span>\r\n          <\/div>\r\n          <h3 class=\"card-title\">AI deflection cuts 3,480 tickets a year \u2014 and ~20% of MSP costs<\/h3>\r\n          <p class=\"card-desc\">A global media firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets, identified the top cost-driving categories, and implemented a dual-layer automation strategy combining AI-powered deflection and workflow orchestration.<\/p>\r\n          <div class=\"card-metrics\">\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">~20%<\/div><div class=\"metric-lbl\">MSP cost savings<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">12%<\/div><div class=\"metric-lbl\">Monthly Ticket Reduction<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">3,480<\/div><div class=\"metric-lbl\">Tickets Eliminated Per Year<\/div><\/div>\r\n          <\/div>\r\n          <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n        <\/div>\r\n      <\/article>\r\n\r\n      <!-- Card 3 -->\r\n      <article class=\"case-card\" data-platform=\"freshservice\" data-solution=\"itsm cx-transformation\" data-industry=\"other\">\r\n        <div class=\"card-top grad-rust\">\r\n          <div class=\"card-top-inner\">\r\n            <div class=\"card-company\">Big 3 Auto Manufacturer<\/div>\r\n            <span class=\"card-descriptor\">10 Teams<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"card-body\">\r\n          <div class=\"card-pills\">\r\n            <span class=\"pill pill-industry\">Automotive<\/span>\r\n            <span class=\"pill pill-platform\">Freshservice<\/span>\r\n          <\/div>\r\n          <h3 class=\"card-title\">81% faster resolution through AI-powered ESM<\/h3>\r\n          <p class=\"card-desc\">A fast-growing electric vehicle subsidiary of a \"Big 3\" automotive manufacturer faced operational friction from scattered workflows and isolated systems. B-TRNSFRMD architected a multi-team Freshservice implementation across IT, Engineering, Manufacturing, and Finance \u2014 replacing manual processes with integrated, automated workflows.<\/p>\r\n          <div class=\"card-metrics\">\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">81%<\/div><div class=\"metric-lbl\">Decrease in resolution time for critical business systems<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">16\u21923<\/div><div class=\"metric-lbl\">Assignment workflows consolidated<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">600+<\/div><div class=\"metric-lbl\">Users auto-provisioned via Azure AD integration<\/div><\/div>\r\n          <\/div>\r\n          <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n        <\/div>\r\n      <\/article>\r\n\r\n      <!-- Card 4 -->\r\n      <article class=\"case-card\" data-platform=\"freshdesk\" data-solution=\"cx-transformation\" data-industry=\"healthcare\">\r\n        <div class=\"card-top grad-teal\">\r\n          <div class=\"card-top-inner\">\r\n            <div class=\"card-company\">Urgent Care Provider<\/div>\r\n            <span class=\"card-descriptor\">200+ Locations<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"card-body\">\r\n          <div class=\"card-pills\">\r\n            <span class=\"pill pill-industry\">Healthcare<\/span>\r\n            <span class=\"pill pill-platform\">Freshdesk<\/span>\r\n          <\/div>\r\n          <h3 class=\"card-title\">Scaled omnichannel patient support with Freshdesk and AI automation<\/h3>\r\n          <p class=\"card-desc\">A rapidly growing urgent care organization with 200+ locations lacked a scalable omnichannel patient support operation and relied heavily on fragmented, phone-based workflows. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony workflows to unify support operations, automate triage, and enable AI-driven self-service.<\/p>\r\n          <div class=\"card-metrics\">\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">$1.3M<\/div><div class=\"metric-lbl\">Savings<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">94.9%<\/div><div class=\"metric-lbl\">SLA Maintained<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">1,910<\/div><div class=\"metric-lbl\">Bot Chats \/ Month<\/div><\/div>\r\n          <\/div>\r\n          <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n        <\/div>\r\n      <\/article>\r\n\r\n      <!-- Card 5 -->\r\n      <!--<article class=\"case-card\" data-platform=\"freshdesk creatio\" data-solution=\"cx-transformation crm-automation\" data-industry=\"banking\">-->\r\n      <!--  <div class=\"card-top grad-slate\">-->\r\n      <!--    <div class=\"card-top-inner\">-->\r\n      <!--      <div class=\"card-company\">Caribbean Bank<\/div>-->\r\n      <!--      <span class=\"card-descriptor\">Banking &amp; Financial Services<\/span>-->\r\n      <!--    <\/div>-->\r\n      <!--  <\/div>-->\r\n      <!--  <div class=\"card-body\">-->\r\n      <!--    <div class=\"card-pills\">-->\r\n      <!--      <span class=\"pill pill-industry\">Banking &amp; Finance<\/span>-->\r\n      <!--      <span class=\"pill pill-platform\">Freshdesk \u00b7 Creatio<\/span>-->\r\n      <!--    <\/div>-->\r\n      <!--    <h3 class=\"card-title\">Caribbean bank modernizes customer support with Freshdesk omnichannel implementation<\/h3>-->\r\n      <!--    <p class=\"card-desc\">A regional Caribbean bank operated without a centralized customer support platform, resulting in fragmented communication and inconsistent service across channels. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify support operations and establish a scalable omnichannel service foundation.<\/p>-->\r\n      <!--    <div class=\"card-metrics\">-->\r\n      <!--      <div class=\"metric-chip\"><div class=\"metric-num\">[X]<\/div><div class=\"metric-lbl\">Metric Placeholder<\/div><\/div>-->\r\n      <!--      <div class=\"metric-chip\"><div class=\"metric-num\">[X]<\/div><div class=\"metric-lbl\">Metric Placeholder<\/div><\/div>-->\r\n      <!--      <div class=\"metric-chip\"><div class=\"metric-num\">[X]<\/div><div class=\"metric-lbl\">Metric Placeholder<\/div><\/div>-->\r\n      <!--    <\/div>-->\r\n      <!--    <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>-->\r\n      <!--  <\/div>-->\r\n      <!--<\/article>-->\r\n\r\n      <!-- Card 6 -->\r\n      <article class=\"case-card\" data-platform=\"creatio\" data-solution=\"crm-automation\" data-industry=\"healthcare\">\r\n        <div class=\"card-top grad-plum\">\r\n          <div class=\"card-top-inner\">\r\n            <div class=\"card-company\">Behavioral Health Org<\/div>\r\n            <span class=\"card-descriptor\">Healthcare \u00b7 Multi-Location<\/span>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"card-body\">\r\n          <div class=\"card-pills\">\r\n            <span class=\"pill pill-industry\">Healthcare<\/span>\r\n            <span class=\"pill pill-platform\">Creatio<\/span>\r\n          <\/div>\r\n          <h3 class=\"card-title\">Behavioral health organization centralizes patient intake and referral management<\/h3>\r\n          <p class=\"card-desc\">A multi-location behavioral health organization replaced spreadsheet-driven intake and referral tracking with a unified Creatio CRM platform. B-TRNSFRMD deployed automated referral routing, customized intake workflows, and real-time operational dashboards.<\/p>\r\n          <div class=\"card-metrics\">\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">[X]%<\/div><div class=\"metric-lbl\">Faster Referral Processing<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">[X]%<\/div><div class=\"metric-lbl\">Reduction in Manual Intake Steps<\/div><\/div>\r\n            <div class=\"metric-chip\"><div class=\"metric-num\">[X]<\/div><div class=\"metric-lbl\">Workflows Automated<\/div><\/div>\r\n          <\/div>\r\n          <div class=\"card-foot\"><a>Read More <span class=\"arr\">\u2192<\/span><\/a><\/div>\r\n        <\/div>\r\n      <\/article>\r\n\r\n    <\/div>\r\n  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bf6916 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"5bf6916\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-466d582 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"466d582\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e5896f7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e5896f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bab4c44 elementor-widget elementor-widget-heading\" data-id=\"bab4c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's Talk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f461d5 elementor-widget elementor-widget-heading\" data-id=\"9f461d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to Transform Your CX Operations?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6beeca8 elementor-widget elementor-widget-text-editor\" data-id=\"6beeca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>45 minutes. No cost. Tell us where you are and we will tell you exactly what it would take to get there.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-470b45a elementor-widget elementor-widget-heading\" data-id=\"470b45a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"#\">success@btrnsfrmd.com<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c93c745 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c93c745\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f2386a elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"6f2386a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Success Stories\" aria-label=\"Success Stories\" novalidate=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"36023\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"6f2386a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Success Stories - B-TRNSFRMD\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"36023\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"First Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6574aa1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6574aa1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6574aa1]\" id=\"form-field-field_6574aa1\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Last Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_1df392d elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1df392d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_1df392d]\" id=\"form-field-field_1df392d\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Work email\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_e409046 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e409046\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMobile Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_e409046]\" id=\"form-field-field_e409046\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Mobile number\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ffb81b1 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ffb81b1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ffb81b1]\" id=\"form-field-field_ffb81b1\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Company Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_62fbd4e elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_62fbd4e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHow Can We Help?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_62fbd4e]\" id=\"form-field-field_62fbd4e\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Select an area<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CX Transformation\">CX Transformation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Not Sure Yet\">Not Sure Yet<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CRM &amp; Process Automation\">CRM &amp; Process Automation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"IT Service Management\">IT Service Management<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"AI &amp; Analytics\">AI &amp; Analytics<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_d5be03b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d5be03b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdditional Details\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[field_d5be03b]\" id=\"form-field-field_d5be03b\" rows=\"4\" placeholder=\"Tell us about your current environment and what you are trying to achieve\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-right-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M21.548 5.088c-0.436-0.451-1.162-0.451-1.613 0-0.436 0.436-0.436 1.162 0 1.596l8.177 8.177h-26.984c-0.629 0.001-1.129 0.501-1.129 1.13s0.5 1.145 1.129 1.145h26.984l-8.177 8.162c-0.436 0.451-0.436 1.178 0 1.613 0.451 0.451 1.178 0.451 1.613 0l10.113-10.113c0.451-0.436 0.451-1.162 0-1.596l-10.113-10.114z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46e201d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"46e201d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb12944 elementor-widget elementor-widget-html\" data-id=\"bb12944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n\/* ============================================\r\n   BTX - Success Stories Page Animation System\r\n   (same pattern as Banking page)\r\n   ============================================ *\/\r\n\r\n[class*=\"elementor-element-\"].btx-fade,\r\n.btx-card {\r\n    opacity: 0;\r\n    transition: opacity 0.9s ease, transform 0.9s ease;\r\n}\r\n[class*=\"elementor-element-\"].btx-fade.btx-visible,\r\n.btx-card.btx-visible {\r\n    opacity: 1;\r\n    transform: translate(0, 0) !important;\r\n}\r\n\r\n\/* ===== Fade In Up (headings \/ text \/ CTA) ===== *\/\r\n.elementor-element-8fcb83a,\r\n.elementor-element-11204b9,\r\n.elementor-element-71c63cf,\r\n.elementor-element-e1c6cab,\r\n.elementor-element-bab4c44,\r\n.elementor-element-9f461d5,\r\n.elementor-element-6beeca8,\r\n.elementor-element-470b45a,\r\n.elementor-element-6f2386a {\r\n    transform: translateY(35px);\r\n}\r\n\r\n\/* ===== Delays (single elements) ===== *\/\r\n.elementor-element-8fcb83a  { transition-delay: 0s; }\r\n\r\n.elementor-element-11204b9  { transition-delay: 0s; }\r\n.elementor-element-71c63cf  { transition-delay: 0.1s; }\r\n.elementor-element-e1c6cab  { transition-delay: 0.2s; 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return;\r\n\r\n        el.classList.remove('btx-visible');\r\n        el.classList.add('btx-fade');\r\n\r\n        void el.offsetHeight;\r\n\r\n        const options = {\r\n            threshold: 0.15,\r\n            rootMargin: '0px 0px -60px 0px'\r\n        };\r\n\r\n        const observer = new IntersectionObserver((entries) => {\r\n            entries.forEach(entry => {\r\n                if (!entry.isIntersecting) return;\r\n\r\n                requestAnimationFrame(() => {\r\n                    requestAnimationFrame(() => {\r\n                        entry.target.classList.add('btx-visible');\r\n                    });\r\n                });\r\n\r\n                observer.unobserve(entry.target);\r\n            });\r\n        }, options);\r\n\r\n        requestAnimationFrame(() => observer.observe(el));\r\n    });\r\n\r\n\r\n    \/\/ ===========================\r\n    \/\/ Class Based Stagger Groups\r\n    \/\/ ===========================\r\n\r\n    \/\/ Featured Stories 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data-e-type=\"e-flexbox\" data-id=\"60824f7\">\n    \n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Success Stories Powering Your Team To Deliver Experiences That Last. &#8220;Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer&#8217;s Experience, because of it.&#8221; CEO Global Money Services Company Trusted by 60+ Leading Organizations Featured Stories BIG 3 EV MANUFACTURER \u00b7 FRESHSERVICE Big 3 EV Manufacturer Achieves 81% Faster Resolution Through AI-Powered Freshservice ESM Transformation Discover how we unified IT, Engineering, Manufacturing, and Finance \u2014 consolidating 16 workflows into 3 and auto-provisioning 600+ users through AI-driven automation. 81% Faster SAP Resolution 16 \u2192 3 Workflows Consolidated 600+ Users Auto-Provisioned 1 \/ 3 \u2190 \u2192 Read the Story \u2192 Life Insurance Carrier INSURANCE \u00b7 12 COUNTRIES \u00b7 4 BANKING CHANNELS Insurance InsightIQ Life Insurance Carrier Cuts Reporting Time by 80% and Accelerates Premium Recovery with InsightIQ A leading life insurance carrier distributing policies through 4 banking channels across 12 countries was losing critical collections time each month to a manual reporting process. B-TRNSFRMD built InsightIQ \u2014 a purpose-built analytics platform that automated reporting and accelerated premium recovery. &gt;80%Reduction in monthly reporting time 14Country-currency combinations automated 12 \u2192 1Reporting cycle collapsed to same-day Read More \u2192 Financial Services Group BANKING \u00b7 INSURANCE \u00b7 INVESTMENT \u00b7 17 COUNTRIES Financial Services Creatio Financial Services Group Unifies 5 Business Units to Boost Cross-Sell &#038; Upsell with Creatio&#8217;s AI-Native CRM A leading financial services group operated with siloed Sales, Marketing, and Service functions across 5 business units and 17 countries. B-TRNSFRMD delivered a phased Creatio CRM transformation to unify customer data and unlock cross-sell, upsell, and enterprise-wide growth. 5Business units unified on one platform 2M+Customer records migrated 260+Business processes automated Read More \u2192 Behavioral Health Provider HEALTHCARE \u00b7 70+ NATIONWIDE CENTERS Healthcare Creatio Consolidating Customer View &#038; Boosting Pipeline Visibility Across 70+ Centers with Creatio&#8217;s AI-Native CRM A nationwide behavioral health provider was constrained by fragmented legacy CRM systems and non-standardized operations across 70+ franchise centers. B-TRNSFRMD architected a unified Creatio CRM platform to standardize operations and deliver end-to-end lifecycle visibility. 26 weeksImplementation timeline 30%TCO reduction 20%Boost in enrollments Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshdesk Urgent Care Provider Scales Patient Support &#038; Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service. $1.3MAnnual savings from AI-driven automation 94.9%CSAT score post-implementation 1,910Monthly bot chats deflected Read More \u2192 Financial Services Group MONEY SERVICES \u00b7 17 COUNTRIES Financial Services Freshdesk Financial Services Group Modernizes Money Services &#038; Cuts Call Volume 30% Across 17 Countries with Freshworks A leading financial services group&#8217;s money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20\u201330%Call volume reduction via automation 50%Remote workforce enabled 17Countries unified Read More \u2192 Global Media Firm CONSULTING &#038; PROFESSIONAL SERVICES \u00b7 2,000+ EMPLOYEES Consulting &#038; Professional Services Freshservice Global Media Firm Eliminates 3,480 Tickets a Year &#038; Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly ticket reduction 3,480Tickets eliminated per year Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshservice Urgent Care Provider Modernizes IT Service Delivery &#038; Achieves 95% SLA Across 200+ Locations with Freshservice A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform \u2014 leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale. ~70%Faster incident resolution 95%+SLA compliance achieved 200+Workflows automated Read More \u2192 Global Media Services Company 12 Countries Professional Services Freshservice AI deflection cuts 3,480 tickets a year \u2014 and ~20% of MSP costs A global media firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets, identified the top cost-driving categories, and implemented a dual-layer automation strategy combining AI-powered deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly Ticket Reduction 3,480Tickets Eliminated Per Year Read More \u2192 Big 3 Auto Manufacturer 10 Teams Automotive Freshservice 81% faster resolution through AI-powered ESM A fast-growing electric vehicle subsidiary of a &#8220;Big 3&#8221; automotive manufacturer faced operational friction from scattered workflows and isolated systems. B-TRNSFRMD architected a multi-team Freshservice implementation across IT, Engineering, Manufacturing, and Finance \u2014 replacing manual processes with integrated, automated workflows. 81%Decrease in resolution time for critical business systems 16\u21923Assignment workflows consolidated 600+Users auto-provisioned via Azure AD integration Read More \u2192 Urgent Care Provider 200+ Locations Healthcare Freshdesk Scaled omnichannel patient support with Freshdesk and AI automation A rapidly growing urgent care organization with 200+ locations lacked a scalable omnichannel patient support operation and relied heavily on fragmented, phone-based workflows. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony workflows to unify support operations, automate triage, and enable AI-driven self-service. $1.3MSavings 94.9%SLA Maintained 1,910Bot Chats \/ Month Read More \u2192 Behavioral Health Org Healthcare \u00b7 Multi-Location Healthcare Creatio Behavioral health organization centralizes patient intake and referral management A multi-location behavioral health organization replaced spreadsheet-driven intake and referral tracking with a unified Creatio CRM platform. B-TRNSFRMD deployed automated referral routing, customized intake workflows, and real-time operational dashboards. [X]%Faster Referral Processing [X]%Reduction in Manual Intake Steps [X]Workflows Automated Read More \u2192 Let&#8217;s Talk Ready to Transform Your CX Operations? 45 minutes. No cost. Tell us where you are and we will tell you exactly what it would take to get there. success@btrnsfrmd.com<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-36023","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Success Stories - B-TRNSFRMD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Success Stories - B-TRNSFRMD\" \/>\n<meta property=\"og:description\" content=\"Success Stories Powering Your Team To Deliver Experiences That Last. &#8220;Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer&#8217;s Experience, because of it.&#8221; CEO Global Money Services Company Trusted by 60+ Leading Organizations Featured Stories BIG 3 EV MANUFACTURER \u00b7 FRESHSERVICE Big 3 EV Manufacturer Achieves 81% Faster Resolution Through AI-Powered Freshservice ESM Transformation Discover how we unified IT, Engineering, Manufacturing, and Finance \u2014 consolidating 16 workflows into 3 and auto-provisioning 600+ users through AI-driven automation. 81% Faster SAP Resolution 16 \u2192 3 Workflows Consolidated 600+ Users Auto-Provisioned 1 \/ 3 \u2190 \u2192 Read the Story \u2192 Life Insurance Carrier INSURANCE \u00b7 12 COUNTRIES \u00b7 4 BANKING CHANNELS Insurance InsightIQ Life Insurance Carrier Cuts Reporting Time by 80% and Accelerates Premium Recovery with InsightIQ A leading life insurance carrier distributing policies through 4 banking channels across 12 countries was losing critical collections time each month to a manual reporting process. B-TRNSFRMD built InsightIQ \u2014 a purpose-built analytics platform that automated reporting and accelerated premium recovery. &gt;80%Reduction in monthly reporting time 14Country-currency combinations automated 12 \u2192 1Reporting cycle collapsed to same-day Read More \u2192 Financial Services Group BANKING \u00b7 INSURANCE \u00b7 INVESTMENT \u00b7 17 COUNTRIES Financial Services Creatio Financial Services Group Unifies 5 Business Units to Boost Cross-Sell &#038; Upsell with Creatio&#8217;s AI-Native CRM A leading financial services group operated with siloed Sales, Marketing, and Service functions across 5 business units and 17 countries. B-TRNSFRMD delivered a phased Creatio CRM transformation to unify customer data and unlock cross-sell, upsell, and enterprise-wide growth. 5Business units unified on one platform 2M+Customer records migrated 260+Business processes automated Read More \u2192 Behavioral Health Provider HEALTHCARE \u00b7 70+ NATIONWIDE CENTERS Healthcare Creatio Consolidating Customer View &#038; Boosting Pipeline Visibility Across 70+ Centers with Creatio&#8217;s AI-Native CRM A nationwide behavioral health provider was constrained by fragmented legacy CRM systems and non-standardized operations across 70+ franchise centers. B-TRNSFRMD architected a unified Creatio CRM platform to standardize operations and deliver end-to-end lifecycle visibility. 26 weeksImplementation timeline 30%TCO reduction 20%Boost in enrollments Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshdesk Urgent Care Provider Scales Patient Support &#038; Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service. $1.3MAnnual savings from AI-driven automation 94.9%CSAT score post-implementation 1,910Monthly bot chats deflected Read More \u2192 Financial Services Group MONEY SERVICES \u00b7 17 COUNTRIES Financial Services Freshdesk Financial Services Group Modernizes Money Services &#038; Cuts Call Volume 30% Across 17 Countries with Freshworks A leading financial services group&#8217;s money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20\u201330%Call volume reduction via automation 50%Remote workforce enabled 17Countries unified Read More \u2192 Global Media Firm CONSULTING &#038; PROFESSIONAL SERVICES \u00b7 2,000+ EMPLOYEES Consulting &#038; Professional Services Freshservice Global Media Firm Eliminates 3,480 Tickets a Year &#038; Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly ticket reduction 3,480Tickets eliminated per year Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshservice Urgent Care Provider Modernizes IT Service Delivery &#038; Achieves 95% SLA Across 200+ Locations with Freshservice A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform \u2014 leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale. ~70%Faster incident resolution 95%+SLA compliance achieved 200+Workflows automated Read More \u2192 Global Media Services Company 12 Countries Professional Services Freshservice AI deflection cuts 3,480 tickets a year \u2014 and ~20% of MSP costs A global media firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets, identified the top cost-driving categories, and implemented a dual-layer automation strategy combining AI-powered deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly Ticket Reduction 3,480Tickets Eliminated Per Year Read More \u2192 Big 3 Auto Manufacturer 10 Teams Automotive Freshservice 81% faster resolution through AI-powered ESM A fast-growing electric vehicle subsidiary of a &#8220;Big 3&#8221; automotive manufacturer faced operational friction from scattered workflows and isolated systems. B-TRNSFRMD architected a multi-team Freshservice implementation across IT, Engineering, Manufacturing, and Finance \u2014 replacing manual processes with integrated, automated workflows. 81%Decrease in resolution time for critical business systems 16\u21923Assignment workflows consolidated 600+Users auto-provisioned via Azure AD integration Read More \u2192 Urgent Care Provider 200+ Locations Healthcare Freshdesk Scaled omnichannel patient support with Freshdesk and AI automation A rapidly growing urgent care organization with 200+ locations lacked a scalable omnichannel patient support operation and relied heavily on fragmented, phone-based workflows. 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B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20\u201330%Call volume reduction via automation 50%Remote workforce enabled 17Countries unified Read More \u2192 Global Media Firm CONSULTING &#038; PROFESSIONAL SERVICES \u00b7 2,000+ EMPLOYEES Consulting &#038; Professional Services Freshservice Global Media Firm Eliminates 3,480 Tickets a Year &#038; Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration. ~20%MSP cost savings 12%Monthly ticket reduction 3,480Tickets eliminated per year Read More \u2192 Urgent Care Provider HEALTHCARE \u00b7 200+ LOCATIONS Healthcare Freshservice Urgent Care Provider Modernizes IT Service Delivery &#038; Achieves 95% SLA Across 200+ Locations with Freshservice A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform \u2014 leaving service delivery and cross-functional workflows manual. 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