{"id":37049,"date":"2026-06-04T04:55:22","date_gmt":"2026-06-04T04:55:22","guid":{"rendered":"https:\/\/brandmender.com\/btrnsfrmd\/?page_id=37049"},"modified":"2026-07-15T09:29:40","modified_gmt":"2026-07-15T09:29:40","slug":"who-we-are","status":"publish","type":"page","link":"https:\/\/brandmender.com\/btrnsfrmd\/who-we-are\/","title":{"rendered":"Who We Are"},"content":{"rendered":"\t\t
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Who We Are.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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B-TRNSFRMD transforms how global enterprises connect with their customers from the contact center to the service desk to the CRM and every workflow in between.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Meet With Us \u2192<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Years in Service<\/div>\t\t\t
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Clients Served<\/div>\t\t\t
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Savings Delivered<\/div>\t\t\t
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B-TRNSFRMD reimagines how organizations deliver Customer and Service Experiences by designing and implementing AI-native technology transformation. As expert partners with Creatio, Freshworks, and Zendesk, we provide integrated solutions across Omnichannel CX, CRM, ITSM, and Process Automation. Our proprietary PATH TO OUTCOME\u2122 methodology moves organizations from fragmented technology investments to measurable customer outcomes. From interactions to outcomes \u2014 that is the journey we deliver, every engagement, every client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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At B-TRNSFRMD, we understand that technology is constantly evolving, giving rise to new platforms. Our approach includes partnering with leading platforms in the experience industry, utilizing them to quickly and efficiently achieve our customers’ goals. This strategy requires staying abreast of the latest technology trends, such as Generative AI and workflow automation, ensuring we can offer the most advanced and effective solutions to our clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Our flexible engagement packages and global delivery offer clients significant business benefits, reducing Total Cost of Ownership (TCO) and enhancing customer experience. As transformative partners, we set new standards in customer retention and experience consulting, driving tangible success in an increasingly customer-centric future.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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We are a proud Plano, Texas Headquartered Company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n

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Why B-TRNSFRMD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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What We Bring to the Table<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Design-Led Approach<\/div>\r\n
Vendor Partnerships<\/div>\r\n
Integrated Solutions<\/div>\r\n
Lower Cost to Implement<\/div>\r\n
Customer Satisfaction<\/div>\r\n <\/div>\r\n <\/div>\r\n
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Design-Led Approach<\/div>\r\n

Customer journey mapping, service design, and to-be state modeling \u2014 so technology choices follow clearly from business outcomes, not the other way around.<\/p>\r\n <\/div>\r\n

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Vendor Partnerships<\/div>\r\n

Deep partnerships with technology vendors enable preferred access, accelerated implementations, and better commercials.<\/p>\r\n <\/div>\r\n

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Integrated Solutions<\/div>\r\n

We connect process, applications, telephony, and data into cohesive platforms \u2014 eliminating silos across the enterprise.<\/p>\r\n <\/div>\r\n

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Lower Cost to Implement<\/div>\r\n

Automation-first architectures and global delivery teams reduce implementation costs \u2014 maximizing ROI from day one.<\/p>\r\n <\/div>\r\n

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Customer Satisfaction<\/div>\r\n

Purpose-built to delight end customers and front-line agents \u2014 driving CSAT, NPS, and loyalty metrics that impact revenue.<\/p>\r\n <\/div>\r\n <\/div>\r\n<\/div>\r\n\r\n