{"id":46694,"date":"2026-07-18T14:22:51","date_gmt":"2026-07-18T14:22:51","guid":{"rendered":"https:\/\/brandmender.com\/btrnsfrmd\/?page_id=46694"},"modified":"2026-07-20T13:30:45","modified_gmt":"2026-07-20T13:30:45","slug":"freshservice","status":"publish","type":"page","link":"https:\/\/brandmender.com\/btrnsfrmd\/freshservice\/","title":{"rendered":"Freshservice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46694\" class=\"elementor elementor-46694\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e77185 hero e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7e77185\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68a8d12 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"68a8d12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3269ffc animated-slow elementor-widget elementor-widget-elementskit-heading\" data-id=\"3269ffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Freshservice Implementation Partner<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727b4fb elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"727b4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Unified Service Management, Powered by Freddy AI.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce7dcf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ce7dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAI-Powered Service Management to help you deflect more, resolve faster, and reduce service desk costs.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b96dc0 elementor-widget elementor-widget-html\" data-id=\"0b96dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cta-row\">\r\n        <a class=\"btn btn-primary\" href=\"https:\/\/calendly.com\/btrnsfrmd\/talk-to-freshservice-expert\">Talk To A Freshservice Expert <span class=\"arr\">\u2192<\/span><\/a>\r\n        <a class=\"btn btn-secondary\" href=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/\">Read Success Stories<\/a>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-700ce1e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"700ce1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d049e26 elementor-widget elementor-widget-image\" data-id=\"d049e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"582\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage-1024x745.png\" class=\"attachment-large size-large wp-image-46001\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage-1024x745.png 1024w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage-300x218.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage-768x559.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage-150x109.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage.png 1470w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f618a25 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f618a25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:84,&quot;sticky_offset_mobile&quot;:60,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0609bf elementor-widget elementor-widget-html\" data-id=\"c0609bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"subnav\" id=\"subnav\">\r\n  <div class=\"subnav-i\">\r\n    <a href=\"#capabilities\" class=\"active\">Freshservice Capabilities<\/a>\r\n    <a href=\"#services\">Our Services<\/a>\r\n    <a href=\"#stories\">Success Stories<\/a>\r\n    <a href=\"#why\">Why B-TRNSFRMD<\/a>\r\n    <a href=\"#faq\">FAQs<\/a>\r\n  <\/div>\r\n<\/nav>\r\n<div id=\"subnavSpacer\" class=\"subnav-spacer\"><\/div>\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n    const subnavLinks = document.querySelectorAll('.subnav a');\r\n    const sections = [];\r\n    subnavLinks.forEach(function (link) {\r\n        const href = link.getAttribute('href');\r\n        if (href && href.startsWith('#')) {\r\n            const section = document.querySelector(href);\r\n            if (section) {\r\n                sections.push({ link: link, section: section });\r\n            }\r\n        }\r\n    });\r\n    function updateActiveNav() {\r\n        const offset = window.innerWidth <= 768 ? 54 : 74;\r\n        const scrollPos = window.pageYOffset + offset + 60;\r\n        let current = null;\r\n        sections.forEach(function (item) {\r\n            if (item.section.offsetTop <= scrollPos) {\r\n                current = item;\r\n            }\r\n        });\r\n        subnavLinks.forEach(function (link) {\r\n            link.classList.remove('active');\r\n        });\r\n        if (current) {\r\n            current.link.classList.add('active');\r\n            current.link.scrollIntoView({ behavior: 'smooth', inline: 'center', block: 'nearest' });\r\n        } else if (subnavLinks.length > 0) {\r\n            subnavLinks[0].classList.add('active');\r\n        }\r\n    }\r\n    window.addEventListener('scroll', updateActiveNav);\r\n    updateActiveNav();\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3f3c01 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e3f3c01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb498df e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fb498df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da3df89 elementor-widget elementor-widget-image\" data-id=\"da3df89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"809\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-1013x1024.png\" class=\"attachment-large size-large wp-image-37445\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-1013x1024.png 1013w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-297x300.png 297w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-768x776.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-1520x1536.png 1520w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-96x96.png 96w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-150x152.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge.png 1679w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f728c3 elementor-widget elementor-widget-image\" data-id=\"1f728c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"809\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-1013x1024.png\" class=\"attachment-large size-large wp-image-37444\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-1013x1024.png 1013w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-297x300.png 297w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-768x776.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-1520x1536.png 1520w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-96x96.png 96w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-150x152.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge.png 1679w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58d5d1f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"58d5d1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2178f elementor-widget elementor-widget-text-editor\" data-id=\"ff2178f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tB-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshservice so your organization deflects more with Freddy AI, resolves faster, reduces service desk costs, and scales structured service management across IT and the enterprise.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2781272 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2781272\" data-element_type=\"container\" data-e-type=\"container\" id=\"capabilities\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db0508 elementor-widget elementor-widget-heading\" data-id=\"5db0508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshservice Capabilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efbc574 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"efbc574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The modules we configure, connect, and activate \u2014 across ITSM, ESM, Freddy AI, ITAM, and ITOM \u2014 to deliver measurable service outcomes for your organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c1bc1 elementor-widget elementor-widget-html\" data-id=\"b8c1bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cards-g\">\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D2137,#1A3A50)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 21h18M5 21V7l7-4 7 4v14M9 21v-6h6v6\"\/><\/svg><\/div>\r\n    <h3>Unified Service Management<\/h3>\r\n    <p>Incident, problem, change, and service request management \u2014 extended beyond IT to HR, Finance, Facilities, and Legal. One platform, structured workflows, and consistent service quality across every team that needs it.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A1035,#2D1B55)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.22 4.22l2.83 2.83M16.95 16.95l2.83 2.83M1 12h4M19 12h4M4.22 19.78l2.83-2.83M16.95 7.05l2.83-2.83\"\/><\/svg><\/div>\r\n    <h3>Freddy AI<\/h3>\r\n    <p>Ready-to-launch AI agents that resolve work end to end, a Copilot that guides every technician in real time, and AI Insights that surface patterns before they become problems \u2014 so your team works faster with less manual effort.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D3030,#1A4A3A)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M3 9h18M9 21V9\"\/><\/svg><\/div>\r\n    <h3>IT Asset Management<\/h3>\r\n    <p>Full asset lifecycle visibility \u2014 from discovery and inventory to depreciation and disposal \u2014 CMDB-linked so your tickets, assets, and changes stay connected and your data stays accurate.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A2535,#0D1D3A)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><line x1=\"18\" y1=\"20\" x2=\"18\" y2=\"10\"\/><line x1=\"12\" y1=\"20\" x2=\"12\" y2=\"4\"\/><line x1=\"6\" y1=\"20\" x2=\"6\" y2=\"14\"\/><\/svg><\/div>\r\n    <h3>IT Operations Management<\/h3>\r\n    <p>Proactive ServiceOps with alert management and automated remediation \u2014 so your team sees patterns earlier, catches issues before they become outages, and moves from reactive to proactive.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A0D2E,#2E1545)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/div>\r\n    <h3>Integrations &amp; Orchestration<\/h3>\r\n    <p>Native and custom integrations with your existing tools \u2014 HRIS, monitoring, identity, and beyond \u2014 orchestrated so your service management environment connects to every system your organization depends on.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D1A30,#1A2D40)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><line x1=\"18\" y1=\"20\" x2=\"18\" y2=\"10\"\/><line x1=\"12\" y1=\"20\" x2=\"12\" y2=\"4\"\/><line x1=\"6\" y1=\"20\" x2=\"6\" y2=\"14\"\/><\/svg><\/div>\r\n    <h3>Analytics &amp; Reporting<\/h3>\r\n    <p>Real-time visibility across ticket volume, resolution time, SLA compliance, and Freddy AI deflection \u2014 so your IT leadership always has the numbers to act on and present upward.<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4adec1e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4adec1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b5902f e-con-full roi-1 e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3b5902f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6da9005 elementor-widget elementor-widget-heading\" data-id=\"6da9005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Featured Resource<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a68da elementor-widget elementor-widget-heading\" data-id=\"42a68da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live on Freshservice but Not Seeing the ROI?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ea562 elementor-widget elementor-widget-text-editor\" data-id=\"13ea562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tMost Freshservice environments go live with Freddy AI licensed and never fully activated \u2014 tickets still land in the queue manually, SLA compliance stays flat, and leadership keeps asking where the cost savings are. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and service desk cost reductions your business case promised.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f748cc3 elementor-widget elementor-widget-html\" data-id=\"f748cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a href=\"https:\/\/brandmender.com\/btrnsfrmd\/optimizefresh\/\" class=\"roi-btn\">Explore OptimizeAI \u2192<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a61dd3 e-con-full roi-2 elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7a61dd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf2b66 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7cf2b66\" data-element_type=\"container\" data-e-type=\"container\" id=\"services\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4988535 elementor-widget elementor-widget-heading\" data-id=\"4988535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How We Help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aede38d elementor-widget elementor-widget-text-editor\" data-id=\"aede38d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe implement Freshservice right the first time, activate Freddy AI from day one, and keep the platform optimized as your service management needs evolve \u2014 across IT and the enterprise.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7426347 elementor-widget elementor-widget-html\" data-id=\"7426347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"svc-g\">\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><path d=\"M12 3a9 9 0 1 0 9 9\"\/><\/svg><\/div>\r\n    <h3>Freshservice Implementation &amp; Optimization<\/h3>\r\n    <p>Freshservice configured around your actual ITSM workflows \u2014 every module, SLA, and escalation path built for how your IT team operates, not a generic out-of-the-box setup.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.22 4.22l2.83 2.83M16.95 16.95l2.83 2.83M1 12h4M19 12h4M4.22 19.78l2.83-2.83M16.95 7.05l2.83-2.83\"\/><\/svg><\/div>\r\n    <h3>Freddy AI Activation &amp; Optimization<\/h3>\r\n    <p>Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure Copilot for your technicians, and continuously optimize deflection so ticket volume drops and stays down.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M3 9h18M9 21V9\"\/><\/svg><\/div>\r\n    <h3>Workflow Automation &amp; Orchestration<\/h3>\r\n    <p>Intelligent routing, automated escalations, and cross-team orchestration built around your actual service workflows \u2014 so your team spends time resolving, not manually triaging every request.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 1l4 4-4 4\"\/><path d=\"M3 11V9a4 4 0 0 1 4-4h14\"\/><path d=\"M7 23l-4-4 4-4\"\/><path d=\"M21 13v2a4 4 0 0 1-4 4H3\"\/><\/svg><\/div>\r\n    <h3>ITSM Migration<\/h3>\r\n    <p>Move off ServiceNow, Jira Service Management, or any legacy platform with zero ticket history loss and zero disruption to live operations \u2014 every workflow remapped, every record preserved.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/div>\r\n    <h3>Platform Integration<\/h3>\r\n    <p>Freshservice connected to your existing tools \u2014 HRIS, monitoring, identity, and beyond \u2014 so your service management environment has the data it needs without manual movement between systems.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n    <h3>Managed Support<\/h3>\r\n    <p>Your dedicated Freshservice partner after go-live \u2014 optimizing workflows, expanding modules, and keeping Freddy AI performing as your IT environment and business needs evolve.<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a3cb5 creatio-section e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"34a3cb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-301cb03 animated-slow elementor-widget elementor-widget-elementskit-heading\" data-id=\"301cb03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">CHOOSE YOUR ENGAGEMENT<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-012cd2b elementor-widget elementor-widget-heading\" data-id=\"012cd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Engagement Model That Fits Where You Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf9ed5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ccf9ed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWhether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc4a18 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"dcc4a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"231492120\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2314921201\" data-tab-title-id=\"e-n-tab-title-2314921201\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2314921201\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tQuick Start\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2314921202\" data-tab-title-id=\"e-n-tab-title-2314921202\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2314921202\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOptimizeAI\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2314921203\" data-tab-title-id=\"e-n-tab-title-2314921203\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2314921203\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tContinuum\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2314921201\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921201\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-1bc91d5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1bc91d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-016f770 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"016f770\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b96d35 elementor-widget elementor-widget-icon-box\" data-id=\"7b96d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t01 \u00b7 Implementation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea908a9 elementor-widget elementor-widget-heading\" data-id=\"ea908a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quick Start<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4d01c box-text elementor-widget elementor-widget-text-editor\" data-id=\"6e4d01c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEnd-to-end Freshservice implementation across all modules \u2014 from initial configuration and workflow design to user onboarding and go-live. A clean, scalable ITSM foundation aligned to how your team actually works.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77cccbb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"77cccbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">End-to-End Implementation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow &amp; Service Design<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">User Enablement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Go-Live Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ab5444 img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5ab5444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1addf16 elementor-widget elementor-widget-html\" data-id=\"1addf16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg><\/div>\r\n        <div class=\"en2-badge\">Go Live in 8\u201313 Weeks<\/div>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2314921202\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921202\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-5e3e470 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5e3e470\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ffac068 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ffac068\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c169e5 elementor-widget elementor-widget-icon-box\" data-id=\"1c169e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t02 \u00b7 OPTIMIZATION\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddbbab7 elementor-widget elementor-widget-heading\" data-id=\"ddbbab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OptimizeAI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f4abc box-text elementor-widget elementor-widget-text-editor\" data-id=\"12f4abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tComprehensive Freshservice optimization that unlocks the full potential of your existing instance \u2014 from Freddy AI activation to workflow automation and tuning the underlying configuration.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74458e7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"74458e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Freddy AI Activation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow Automation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Platform Performance Tuning<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Self-Service Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c34eb2e img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c34eb2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d73e5b elementor-widget elementor-widget-html\" data-id=\"8d73e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg><\/div>\r\n        <div class=\"en2-badge\">Go Live in 8\u201313 Weeks<\/div>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2314921203\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921203\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-1d840e2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1d840e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e93837e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e93837e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e7116 elementor-widget elementor-widget-icon-box\" data-id=\"64e7116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t03 \u00b7 MANAGED SUPPORT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b719ce elementor-widget elementor-widget-heading\" data-id=\"6b719ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Continuum\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d811ad box-text elementor-widget elementor-widget-text-editor\" data-id=\"2d811ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOngoing managed support that keeps your Freshservice instance optimized, evolving, and aligned to your business as it scales \u2014 without the overhead of a bloated contract.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326e1e2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"326e1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ongoing Platform Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Continuous AI Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ITSM Advisory &amp; Roadmapping<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service Performance Reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-766628b img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"766628b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ac9d6 elementor-widget elementor-widget-html\" data-id=\"d7ac9d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg><\/div>\r\n        <div class=\"en2-badge\">Go Live in 8\u201313 Weeks<\/div>\r\n      <\/div>\r\n      \r\n      <script>\r\n          const GEAR = '<svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg>';\r\n    const BOLT = '<svg viewBox=\"0 0 24 24\"><polygon points=\"13 2 3 14 12 14 11 22 21 10 12 10 13 2\"\/><\/svg>';\r\n    const SHIELD = '<svg viewBox=\"0 0 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data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Success Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd3fdd elementor-widget elementor-widget-html\" data-id=\"cdd3fdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"car-wrap\">\r\n  <div class=\"car-track\" id=\"carTrack\">\r\n\r\n    <div class=\"car-slide s1\">\r\n      <div class=\"sl-l\">\r\n        <div class=\"sl-top\">\r\n          <div class=\"sl-ey\">Client Story \u00b7 Media &amp; Consulting<\/div>\r\n          <h3>Global Media Firm Eliminates 3,480 Tickets a Year &amp; Cuts MSP Costs 20% with Freshservice<\/h3>\r\n          <p>A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration.<\/p>\r\n        <\/div>\r\n        <div class=\"sl-metrics\">\r\n          <div class=\"sl-m\"><span class=\"mn\">~20%<\/span><span class=\"ml\">MSP Cost Savings<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">12%<\/span><span class=\"ml\">Monthly Ticket Reduction<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">3,480<\/span><span class=\"ml\">Tickets Eliminated Per Year<\/span><\/div>\r\n        <\/div>\r\n        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Optimizing-and-Automating-ITSM-to-Reduce-Managed-Help-Desk-Costs.pdf\" target=\"_blank\" class=\"sl-cta\">Read Story<\/a>\r\n      <\/div>\r\n      <div class=\"sl-r\" style=\"background-image:url('https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Success-stories-396173-01-01.jpg');background-size:cover;background-position:center;background-repeat:no-repeat\">\r\n        <span class=\"sl-ghost\">3,480<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"car-slide s2\">\r\n      <div class=\"sl-l\">\r\n        <div class=\"sl-top\">\r\n          <div class=\"sl-ey\">Client Story \u00b7 Healthcare<\/div>\r\n          <h3>Urgent Care Provider Modernizes IT Service Delivery &amp; Achieves 95% SLA Across 200+ Locations with Freshservice<\/h3>\r\n          <p>A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform \u2014 leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale.<\/p>\r\n        <\/div>\r\n        <div class=\"sl-metrics\">\r\n          <div class=\"sl-m\"><span class=\"mn\">~70%<\/span><span class=\"ml\">Faster Incident Resolution<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">95%+<\/span><span class=\"ml\">SLA Compliance Achieved<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">200+<\/span><span class=\"ml\">Workflows Automated<\/span><\/div>\r\n        <\/div>\r\n        <a href=\"#\" class=\"sl-cta\">Read Story<\/a>\r\n      <\/div>\r\n      <div class=\"sl-r\" style=\"background-image:url('https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Urgent-Care-Case-Study-Image.png');background-size:cover;background-position:center;background-repeat:no-repeat\">\r\n        <span class=\"sl-ghost\">95%<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"car-slide s3\">\r\n      <div class=\"sl-l\">\r\n        <div class=\"sl-top\">\r\n          <div class=\"sl-ey\">Client Story \u00b7 Manufacturing<\/div>\r\n          <h3>Agile ESM Transformation for High-Growth Manufacturing<\/h3>\r\n          <p>A fast-growing electric vehicle subsidiary of a \"Big 3\" automotive manufacturer unified Enterprise Service Management across IT, Engineering, Manufacturing, and Finance on Freshservice \u2014 replacing scattered workflows and manual processes with integrated, automated operations at scale.<\/p>\r\n        <\/div>\r\n        <div class=\"sl-metrics\">\r\n          <div class=\"sl-m\"><span class=\"mn\">81%<\/span><span class=\"ml\">SAP Resolution Time Reduction<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">16\u21923<\/span><span class=\"ml\">Workflows Consolidated<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">600+<\/span><span class=\"ml\">Users Auto-Provisioned<\/span><\/div>\r\n        <\/div>\r\n        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Agile-ESM-Transformation-for-High-Growth-Manufacturing.pdf\" target=\"_blank\" class=\"sl-cta\">Read Story<\/a>\r\n      <\/div>\r\n      <div class=\"sl-r\" style=\"background-image:url('https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Big-3-Auto-Manufacturer.jpg');background-size:cover;background-position:center;background-repeat:no-repeat\">\r\n        <span class=\"sl-ghost\">81%<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n<div class=\"car-ctrl\">\r\n  <button class=\"car-btn\" id=\"prevBtn\" aria-label=\"Previous\"><svg viewBox=\"0 0 24 24\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg><\/button>\r\n  <div class=\"car-dots\" id=\"carDots\">\r\n    <div class=\"dot on\" data-i=\"0\"><\/div>\r\n    <div class=\"dot\" data-i=\"1\"><\/div>\r\n    <div class=\"dot\" data-i=\"2\"><\/div>\r\n  <\/div>\r\n  <button class=\"car-btn\" id=\"nextBtn\" aria-label=\"Next\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 18l6-6-6-6\"\/><\/svg><\/button>\r\n<\/div>\r\n<script>\r\n    const track = document.getElementById('carTrack');\r\nif (track) {\r\n  const dots = document.querySelectorAll('.car-dots .dot');\r\n  let ci = 0; const ct = 3; let ctimer;\r\n  const goTo = n => {\r\n    ci = ((n % ct) + ct) % ct;\r\n    track.style.transform = 'translateX(-' + (ci * 100) + '%)';\r\n    dots.forEach((d,i) => d.classList.toggle('on', i === ci));\r\n  };\r\n  const cstart = () => { ctimer = setInterval(() => goTo(ci + 1), 7000); };\r\n  const prev = document.getElementById('prevBtn'); const next = document.getElementById('nextBtn');\r\n  if (prev) prev.addEventListener('click', () => goTo(ci - 1));\r\n  if (next) next.addEventListener('click', () => goTo(ci + 1));\r\n  dots.forEach(d => d.addEventListener('click', () => goTo(+d.dataset.i)));\r\n  cstart();\r\n  const cw = track.parentElement;\r\n  cw.addEventListener('mouseenter', () => clearInterval(ctimer));\r\n  cw.addEventListener('mouseleave', cstart);\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62ecf91 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"62ecf91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959af1f elementor-widget elementor-widget-html\" data-id=\"959af1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"pb-band\">\r\n  <div class=\"pb-inner\">\r\n    <svg class=\"pb-waves\" viewBox=\"0 0 400 260\" fill=\"none\" preserveAspectRatio=\"xMidYMid slice\">\r\n      <path d=\"M400 30 Q260 130 400 230\" stroke=\"rgba(255,255,255,0.11)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M400 10 Q240 130 400 250\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M360 0 Q200 130 360 260\" stroke=\"rgba(255,255,255,0.12)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M310 0 Q170 130 310 260\" stroke=\"rgba(255,255,255,0.11)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M260 0 Q140 130 260 260\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M400 55 Q280 130 400 205\" stroke=\"rgba(100,120,255,0.12)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M400 80 Q260 130 400 180\" stroke=\"rgba(100,120,255,0.10)\" stroke-width=\"2\" fill=\"none\"\/>\r\n    <\/svg>\r\n    <div class=\"pb-l\">\r\n      <div class=\"pb-ey\">Latest From Our Blog<\/div>\r\n      <h2>ServiceNow to <span>Freshservice<\/span> Migration Guide for Mid-Market IT Teams (2026)<\/h2>\r\n      <p>ServiceNow renewals keep climbing, modules go unused, and every workflow change still routes through a certified consultant. This guide walks IT Leaders through the full migration process \u2014 what moves, what gets rebuilt, how long it takes, and what Freshservice delivers on the other side \u2014 so your team can make the decision with confidence, not guesswork.<\/p>\r\n      <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/servicenow-to-freshservice-migration-guide-2026\/\" class=\"pb-btn\">Read Full Blog<\/a>\r\n    <\/div>\r\n    <div class=\"pb-r\">\r\n      <div class=\"pb-doc\">\r\n        <div class=\"doc-line\"><\/div>\r\n        <div class=\"dl\">B-TRNSFRMD<\/div>\r\n        <div class=\"dt\">ServiceNow to <span>Freshservice<\/span> Migration Guide for Mid-Market IT Teams (2026)<\/div>\r\n        <div class=\"ds\">ServiceNow \u00b7 Freshservice \u00b7 Migration<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3358832 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3358832\" data-element_type=\"container\" data-e-type=\"container\" id=\"why\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73d3501 elementor-widget elementor-widget-html\" data-id=\"73d3501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"why-i\">\r\n    <p class=\"why-ov\">WHY CHOOSE B-TRNSFRMD<\/p>\r\n    <h2>Enterprise ITSM Expertise. Boutique Delivery<\/h2>\r\n    <p class=\"why-sub\">60+ implementations. Certified specialists. A methodology built to deliver outcomes \u2014 not just deployments.<\/p>\r\n    <div class=\"wy2-tabs\">\r\n    <button class=\"wy2-tab active\">Proven Delivery<\/button>\r\n      <button class=\"wy2-tab\">Certified Specialists<\/button>\r\n      <button class=\"wy2-tab\">Lower Cost<\/button>\r\n      <button class=\"wy2-tab\">Full-Stack Coverage<\/button>\r\n      <button class=\"wy2-tab\">PATH TO OUTCOME&trade;<\/button>\r\n      <button class=\"wy2-tab\">Vertical Expertise<\/button>\r\n    <\/div>\r\n    <div class=\"wy2-panel\">\r\n      <div class=\"wy2-slide active\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">60+ IMPLEMENTATIONS<\/div>\r\n          <h3>60+ Freshworks Implementations<\/h3>\r\n          <p>Organizations across industries choose B-TRNSFRMD to deliver the Freshworks outcomes their leadership depends on \u2014 with verifiable results.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">60+ Implementations<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">CERTIFIED SPECIALISTS<\/div>\r\n          <h3>Certified Freshworks Professionals<\/h3>\r\n          <p>A dedicated team of Freshworks-certified specialists and senior consultants who have led complex ITSM and CX transformations across mid-market organizations.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Certified Specialists<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">LOWER COST<\/div>\r\n          <h3>Lower Cost of Delivery<\/h3>\r\n          <p>Onshore and offshore delivery model gives clients access to senior Freshworks expertise at a competitive price point \u2014 without compromising on quality.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Cost-Efficient Delivery<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">END-TO-END CAPABILITIES<\/div>\r\n          <h3>End-to-End Capabilities<\/h3>\r\n          <p>Deep platform expertise across Freshservice and Freshdesk \u2014 from configuration and Freddy AI activation through workflow automation and managed services.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">End-to-End Coverage<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">METHODOLOGY<\/div>\r\n          <h3>PATH TO OUTCOME&trade; Methodology<\/h3>\r\n          <p>Every phase of the engagement is directly tied to clear, measurable business outcomes \u2014 so progress isn't just activity, it's impact.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Outcome-Tied Delivery<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">VERTICAL EXPERTISE<\/div>\r\n          <h3>Industry-Specific Expertise<\/h3>\r\n          <p>Vertical depth in Healthcare, Banking & Finance, and Retail \u2014 each with its own compliance, workflow, and change-control realities baked into delivery.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">3 Core Verticals<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <script>\r\n      const wtabs = document.querySelectorAll('.wy2-tab');\r\n    const wsl = document.querySelectorAll('.wy2-slide');\r\n    wtabs.forEach((t,i) => t.addEventListener('click', () => {\r\n      wtabs.forEach((x,j) => x.classList.toggle('active', j === i));\r\n      wsl.forEach((x,j) => x.classList.toggle('active', j === i));\r\n    }));\r\n  <\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e435e1c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e435e1c\" data-element_type=\"container\" data-e-type=\"container\" id=\"cta\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f04881b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f04881b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-447fd55 elementor-widget elementor-widget-heading\" data-id=\"447fd55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's Talk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c6252 elementor-widget elementor-widget-heading\" data-id=\"73c6252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implement Freshservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0dc6cb elementor-widget elementor-widget-heading\" data-id=\"e0dc6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"cta\">with Confidence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c635ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1c635ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFrom your first Freshservice configuration to Freddy AI fully delivering \u2014 we build the service management operation your IT team depends on and your leadership can measure.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29bea22 elementor-widget elementor-widget-html\" data-id=\"29bea22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"closing-actions\">\r\n        <a class=\"btn btn-warm\" href=\"https:\/\/calendly.com\/btrnsfrmd\/talk-to-freshservice-expert\" target=\"_blanl\">Talk to a Freshservice Expert <span class=\"arr\">\u2192<\/span><\/a>\r\n        \r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed931e7 elementor-widget elementor-widget-heading\" data-id=\"ed931e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">success@btrnsfrmd.com<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e7a6a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0e7a6a4\" data-element_type=\"container\" data-e-type=\"container\" id=\"stories\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6410591 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6410591\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a5f39e3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a5f39e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d1555 elementor-widget elementor-widget-html\" data-id=\"46d1555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.insights-head a {\r\n    font-size: 13.5px;\r\n    font-weight: 600;\r\n    color: #181f34 !important;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.14em;\r\n    border-bottom: 2px solid #181f34;\r\n    text-decoration: none;\r\n    transition: 0.3s ease;\r\n    font-family:'Poppins', -apple-system, BlinkMacSystemFont, sans-serif;\r\n}\r\n\r\n.insights-head h2 {\r\n    font-family:'Poppins', -apple-system, BlinkMacSystemFont, sans-serif;\r\n    font-size: 44px;\r\n    font-weight: 600;\r\n    letter-spacing: -0.02em;\r\n    line-height: 1.05;\r\n    margin: 0;\r\n    color: #181f34 !important;\r\n}\r\n\r\n.insights-head h2 .accent {\r\n    color: #ff9a1f;\r\n}\r\n\r\n.insights-head {\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: flex-end;\r\n    flex-wrap: wrap;\r\n    gap: 20px;\r\n}\r\n\r\n.insights-head a:hover {\r\n    color: #ff9a1f !important;\r\n    border-color: #ff9a1f;\r\n}\r\n\r\n@media (max-width: 1024px){\r\n    .insights-head h2{\r\n        font-size: 28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"insights-head\">\r\n    <h2>Featured <span class=\"accent\">Insights<\/span><\/h2>\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/insights-resources\/\">See All \u2192<\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2af82 elementor-widget elementor-widget-shortcode\" data-id=\"7b2af82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<style>\n\t\t\t.cl-meta {\n\t\t\t\tdisplay: flex;\n\t\t\t\talign-items: center;\n\t\t\t\tjustify-content: space-between;\n\t\t\t\tfont-size: 10.5px;\n\t\t\t\tfont-family: 'Manrope', sans-serif;\n\t\t\t\ttext-transform: uppercase;\n\t\t\t\tletter-spacing: .16em;\n\t\t\t\tmargin: 0;\n\t\t\t}\n\t\t\t.cl-category {\n\t\t\t\tfont-size: 10.5px;\n\t\t\t\tfont-family: 'Manrope', sans-serif;\n\t\t\t\ttext-transform: uppercase;\n\t\t\t\tcolor: #0d1117;\n\t\t\t\tfont-weight: 500;\n\t\t\t}\n\n\t\t\t.cl-date {\n\t\t\t\tcolor: #888;\n\t\t\t\tfont-weight: 500;\n\t\t\t\tmargin-left: auto;\n\t\t\t}\n\t\t<\/style>\t\n    <div class=\"card-loop-wrapper cl-col-3 \">\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#0e7fb8,#19a8ec)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/servicenow-to-freshservice-migration-guide-2026\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"144\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/938x451-300x144.jpg\" class=\"cl-thumb wp-post-image\" alt=\"Servicenow to freshservice migration\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/938x451-300x144.jpg 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/938x451-768x369.jpg 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/938x451-150x72.jpg 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/938x451.jpg 938w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">July 7, 2026<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/servicenow-to-freshservice-migration-guide-2026\/\">Migrating from ServiceNow to Freshservice: What Mid-Market IT Teams Need to Know in 2026<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/servicenow-to-freshservice-migration-guide-2026\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(90deg,#ff9a1f 0%,#ff5b3e 45%,#ff2c8a 100%)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freddy-ai-freshworks-contract-not-delivering-results\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/05\/BT-BLOG-19-may-300x211.png\" class=\"cl-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/05\/BT-BLOG-19-may-300x211.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/05\/BT-BLOG-19-may.png 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">May 19, 2026<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freddy-ai-freshworks-contract-not-delivering-results\/\">Freddy AI Is in Your Freshworks Contract: Here Is Why It Is Not Delivering Anything Yet<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freddy-ai-freshworks-contract-not-delivering-results\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#2c4a8a,#1a2f5e)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/are-inefficient-it-systems-impacting-your-member-experience-and-loan-timelines\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/01\/BT-Blog-3-Banner_V2-1-300x211.png\" class=\"cl-thumb wp-post-image\" alt=\"member experience\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/01\/BT-Blog-3-Banner_V2-1-300x211.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/01\/BT-Blog-3-Banner_V2-1.png 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">January 30, 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/are-inefficient-it-systems-impacting-your-member-experience-and-loan-timelines\/\">Are Inefficient IT Systems Impacting Your Member Experience and Loan Timelines?<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/are-inefficient-it-systems-impacting-your-member-experience-and-loan-timelines\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3984b05 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3984b05\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cab1c elementor-widget elementor-widget-heading\" data-id=\"c4cab1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438eb14 elementor-widget elementor-widget-heading\" data-id=\"438eb14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions We <span style=\"color: #FF9A1F\">Hear Often.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75347a3 elementor-widget elementor-widget-html\" data-id=\"75347a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\nfunction equalizeAccordionRows() {\n    const leftHeaders = document.querySelectorAll('[data-id=\"a85131d\"] .elementskit-card-header');\n    const rightHeaders = document.querySelectorAll('[data-id=\"62b2282\"] .elementskit-card-header');\n\n    \/\/ Reset\n    leftHeaders.forEach(el => el.style.minHeight = '');\n    rightHeaders.forEach(el => el.style.minHeight = '');\n\n    \/\/ Pair karke equalize\n    const count = Math.min(leftHeaders.length, rightHeaders.length);\n    for (let i = 0; i < count; i++) {\n        const maxH = Math.max(leftHeaders[i].offsetHeight, rightHeaders[i].offsetHeight);\n        leftHeaders[i].style.minHeight = maxH + 'px';\n        rightHeaders[i].style.minHeight = maxH + 'px';\n    }\n}\n\ndocument.addEventListener('DOMContentLoaded', equalizeAccordionRows);\nwindow.addEventListener('resize', equalizeAccordionRows);\n<\/script>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca19b4e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ca19b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a7e8f8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1a7e8f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a85131d elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a85131d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615cd9d5000\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a85131d\">\n                        <a href=\"#collapse-5386be56a615cd9d5000\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615cd9d5000\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615cd9d5000\">\n                            \n                            <span class=\"ekit-accordion-title\">What does a Freshservice implementation partner do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615cd9d5000\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-a85131d\" data-parent=\"#accordion-6a615cd9d5000\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A Freshservice implementation partner configures and deploys the platform across your ITSM environment \u2014 covering incident, problem, change, and request management, service catalog, workflow automation, and Freddy AI activation. B-TRNSFRMD is a certified Freshworks partner with 60+ Freshservice implementations delivered, achieving 94% SLA compliance and 61% first-contact resolution across engagements.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a85131d\">\n                        <a href=\"#collapse-6f3174a6a615cd9d5000\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615cd9d5000\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615cd9d5000\">\n                            \n                            <span class=\"ekit-accordion-title\"> How does Freshservice compare to ServiceNow for mid-market IT teams?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615cd9d5000\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-a85131d\" data-parent=\"#accordion-6a615cd9d5000\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshservice is designed for mid-market speed and cost efficiency \u2014 faster to deploy, significantly lower total cost of ownership, and Freddy AI included at no additional license cost. ServiceNow delivers enterprise scale but carries enterprise complexity and pricing. For IT teams that need modern ITSM without developer dependency or long implementation timelines, Freshservice is the stronger fit.\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a85131d\">\n                        <a href=\"#collapse-526a3186a615cd9d5000\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615cd9d5000\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615cd9d5000\">\n                            \n                            <span class=\"ekit-accordion-title\">What is Freddy AI \u2014 and what does it automate in Freshservice?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615cd9d5000\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-a85131d\" data-parent=\"#accordion-6a615cd9d5000\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freddy AI is Freshservice's built-in AI engine \u2014 it deflects tickets through self-service, auto-categorizes and routes incoming requests, suggests resolutions to Agents, and automates high-volume workflows without human intervention. B-TRNSFRMD activates and configures Freddy AI as part of every Freshservice implementation, achieving up to 40% ticket deflection from day one.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-a85131d\">\n                        <a href=\"#collapse-5203dad6a615cd9d5000\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615cd9d5000\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615cd9d5000\">\n                            \n                            <span class=\"ekit-accordion-title\">How much does Freshservice reduce help desk costs?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615cd9d5000\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-a85131d\" data-parent=\"#accordion-6a615cd9d5000\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A properly implemented Freshservice environment reduces help desk costs through two mechanisms \u2014 lower ticket volume via Freddy AI deflection and faster resolution through automated routing and self-service. B-TRNSFRMD clients see a 15\u201320% decrease in help desk costs on average, with one global media client reducing MSP costs by approximately 20% and eliminating 3,480 tickets per year.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eec967 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5eec967\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62b2282 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"62b2282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615cd9d696a\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-62b2282\">\n                        <a href=\"#collapse-5386be56a615cd9d696a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615cd9d696a\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615cd9d696a\">\n                            \n                            <span class=\"ekit-accordion-title\">Can B-TRNSFRMD migrate our organization from ServiceNow or Jira to Freshservice?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615cd9d696a\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-62b2282\" data-parent=\"#accordion-6a615cd9d696a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Yes. B-TRNSFRMD manages structured migrations to Freshservice from ServiceNow, Jira Service Management, and legacy ITSM tools \u2014 with zero data loss and zero downtime. Historical records, workflows, and configurations are preserved throughout. The migration is designed to maintain full service coverage from day one on the new platform.\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-62b2282\">\n                        <a href=\"#collapse-6f3174a6a615cd9d696a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615cd9d696a\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615cd9d696a\">\n                            \n                            <span class=\"ekit-accordion-title\">What integrations does Freshservice support \u2014 and how does B-TRNSFRMD configure them?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615cd9d696a\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-62b2282\" data-parent=\"#accordion-6a615cd9d696a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshservice integrates with HRIS, ERP, monitoring tools, and identity platforms including Azure AD. B-TRNSFRMD connects Freshservice to your existing enterprise stack \u2014 enabling end-to-end workflows across IT, HR, Finance, and Operations. One automotive client auto-provisioned 600+ users via Azure AD integration as part of a multi-team Freshservice ESM deployment.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-62b2282\">\n                        <a href=\"#collapse-526a3186a615cd9d696a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615cd9d696a\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615cd9d696a\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the ROI of a Freshservice implementation?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615cd9d696a\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-62b2282\" data-parent=\"#accordion-6a615cd9d696a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A Forrester Total Economic Impact study found that organizations using Freshservice achieve a 356% ROI. B-TRNSFRMD builds a measurable baseline at the start of every engagement \u2014 tracking ticket volume, resolution time, SLA compliance, and deflection rate \u2014 so ROI is documented against real pre-implementation numbers, not estimates.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-62b2282\">\n                        <a href=\"#collapse-5203dad6a615cd9d696a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615cd9d696a\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615cd9d696a\">\n                            \n                            <span class=\"ekit-accordion-title\">What is OptimizeAI \u2014 and when does a Freshservice environment need it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615cd9d696a\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-62b2282\" data-parent=\"#accordion-6a615cd9d696a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            OptimizeAI is B-TRNSFRMD's post-implementation optimization engagement for Freshservice environments that are live but underperforming. If Freddy AI deflection is below target, SLA compliance is declining, or workflow automation is not delivering, OptimizeAI audits the configuration, rebuilds the knowledge base and routing logic, and restores measurable performance outcomes.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Freshservice Implementation Partner Unified Service Management, Powered by Freddy AI. AI-Powered Service Management to help you deflect more, resolve faster, and reduce service desk costs. Talk To A Freshservice Expert \u2192 Read Success Stories Freshservice Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshservice so your organization deflects more with Freddy AI, resolves faster, reduces service desk costs, and scales structured service management across IT and the enterprise. Freshservice Capabilities The modules we configure, connect, and activate \u2014 across ITSM, ESM, Freddy AI, ITAM, and ITOM \u2014 to deliver measurable service outcomes for your organization. Unified Service Management Incident, problem, change, and service request management \u2014 extended beyond IT to HR, Finance, Facilities, and Legal. One platform, structured workflows, and consistent service quality across every team that needs it. Freddy AI Ready-to-launch AI agents that resolve work end to end, a Copilot that guides every technician in real time, and AI Insights that surface patterns before they become problems \u2014 so your team works faster with less manual effort. IT Asset Management Full asset lifecycle visibility \u2014 from discovery and inventory to depreciation and disposal \u2014 CMDB-linked so your tickets, assets, and changes stay connected and your data stays accurate. IT Operations Management Proactive ServiceOps with alert management and automated remediation \u2014 so your team sees patterns earlier, catches issues before they become outages, and moves from reactive to proactive. Integrations &amp; Orchestration Native and custom integrations with your existing tools \u2014 HRIS, monitoring, identity, and beyond \u2014 orchestrated so your service management environment connects to every system your organization depends on. Analytics &amp; Reporting Real-time visibility across ticket volume, resolution time, SLA compliance, and Freddy AI deflection \u2014 so your IT leadership always has the numbers to act on and present upward. Featured Resource Live on Freshservice but Not Seeing the ROI? Most Freshservice environments go live with Freddy AI licensed and never fully activated \u2014 tickets still land in the queue manually, SLA compliance stays flat, and leadership keeps asking where the cost savings are. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and service desk cost reductions your business case promised. Explore OptimizeAI \u2192 How We Help We implement Freshservice right the first time, activate Freddy AI from day one, and keep the platform optimized as your service management needs evolve \u2014 across IT and the enterprise. Freshservice Implementation &amp; Optimization Freshservice configured around your actual ITSM workflows \u2014 every module, SLA, and escalation path built for how your IT team operates, not a generic out-of-the-box setup. Freddy AI Activation &amp; Optimization Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure Copilot for your technicians, and continuously optimize deflection so ticket volume drops and stays down. Workflow Automation &amp; Orchestration Intelligent routing, automated escalations, and cross-team orchestration built around your actual service workflows \u2014 so your team spends time resolving, not manually triaging every request. ITSM Migration Move off ServiceNow, Jira Service Management, or any legacy platform with zero ticket history loss and zero disruption to live operations \u2014 every workflow remapped, every record preserved. Platform Integration Freshservice connected to your existing tools \u2014 HRIS, monitoring, identity, and beyond \u2014 so your service management environment has the data it needs without manual movement between systems. Managed Support Your dedicated Freshservice partner after go-live \u2014 optimizing workflows, expanding modules, and keeping Freddy AI performing as your IT environment and business needs evolve. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Whether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage. Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start End-to-end Freshservice implementation across all modules \u2014 from initial configuration and workflow design to user onboarding and go-live. A clean, scalable ITSM foundation aligned to how your team actually works. End-to-End Implementation Workflow &amp; Service Design User Enablement Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Comprehensive Freshservice optimization that unlocks the full potential of your existing instance \u2014 from Freddy AI activation to workflow automation and tuning the underlying configuration. Freddy AI Activation Workflow Automation Platform Performance Tuning Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Ongoing managed support that keeps your Freshservice instance optimized, evolving, and aligned to your business as it scales \u2014 without the overhead of a bloated contract. Ongoing Platform Support Continuous AI Optimization ITSM Advisory &amp; Roadmapping Service Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start End-to-end Freshservice implementation across all modules \u2014 from initial configuration and workflow design to user onboarding and go-live. A clean, scalable ITSM foundation aligned to how your team actually works. End-to-End Implementation Workflow &amp; Service Design User Enablement Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Comprehensive Freshservice optimization that unlocks the full potential of your existing instance \u2014 from Freddy AI activation to workflow automation and tuning the underlying configuration. Freddy AI Activation Workflow Automation Platform Performance Tuning Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Ongoing managed support that keeps your Freshservice instance optimized, evolving, and aligned to your business as it scales \u2014 without the overhead of a bloated contract. Ongoing Platform Support Continuous AI Optimization ITSM Advisory &amp; Roadmapping Service Performance Reporting Go Live in 8\u201313 Weeks Success Stories Client Story \u00b7 Media &amp; Consulting Global Media Firm Eliminates 3,480 Tickets a Year &amp; Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration. ~20%MSP Cost Savings 12%Monthly Ticket Reduction 3,480Tickets Eliminated Per Year Read Story 3,480 Client Story \u00b7 Healthcare<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-46694","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Freshservice - B-TRNSFRMD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freshservice - B-TRNSFRMD\" \/>\n<meta property=\"og:description\" content=\"Freshservice Implementation Partner Unified Service Management, Powered by Freddy AI. AI-Powered Service Management to help you deflect more, resolve faster, and reduce service desk costs. Talk To A Freshservice Expert \u2192 Read Success Stories Freshservice Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshservice so your organization deflects more with Freddy AI, resolves faster, reduces service desk costs, and scales structured service management across IT and the enterprise. Freshservice Capabilities The modules we configure, connect, and activate \u2014 across ITSM, ESM, Freddy AI, ITAM, and ITOM \u2014 to deliver measurable service outcomes for your organization. Unified Service Management Incident, problem, change, and service request management \u2014 extended beyond IT to HR, Finance, Facilities, and Legal. One platform, structured workflows, and consistent service quality across every team that needs it. Freddy AI Ready-to-launch AI agents that resolve work end to end, a Copilot that guides every technician in real time, and AI Insights that surface patterns before they become problems \u2014 so your team works faster with less manual effort. IT Asset Management Full asset lifecycle visibility \u2014 from discovery and inventory to depreciation and disposal \u2014 CMDB-linked so your tickets, assets, and changes stay connected and your data stays accurate. IT Operations Management Proactive ServiceOps with alert management and automated remediation \u2014 so your team sees patterns earlier, catches issues before they become outages, and moves from reactive to proactive. Integrations &amp; Orchestration Native and custom integrations with your existing tools \u2014 HRIS, monitoring, identity, and beyond \u2014 orchestrated so your service management environment connects to every system your organization depends on. Analytics &amp; Reporting Real-time visibility across ticket volume, resolution time, SLA compliance, and Freddy AI deflection \u2014 so your IT leadership always has the numbers to act on and present upward. Featured Resource Live on Freshservice but Not Seeing the ROI? Most Freshservice environments go live with Freddy AI licensed and never fully activated \u2014 tickets still land in the queue manually, SLA compliance stays flat, and leadership keeps asking where the cost savings are. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and service desk cost reductions your business case promised. Explore OptimizeAI \u2192 How We Help We implement Freshservice right the first time, activate Freddy AI from day one, and keep the platform optimized as your service management needs evolve \u2014 across IT and the enterprise. Freshservice Implementation &amp; Optimization Freshservice configured around your actual ITSM workflows \u2014 every module, SLA, and escalation path built for how your IT team operates, not a generic out-of-the-box setup. Freddy AI Activation &amp; Optimization Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure Copilot for your technicians, and continuously optimize deflection so ticket volume drops and stays down. Workflow Automation &amp; Orchestration Intelligent routing, automated escalations, and cross-team orchestration built around your actual service workflows \u2014 so your team spends time resolving, not manually triaging every request. ITSM Migration Move off ServiceNow, Jira Service Management, or any legacy platform with zero ticket history loss and zero disruption to live operations \u2014 every workflow remapped, every record preserved. Platform Integration Freshservice connected to your existing tools \u2014 HRIS, monitoring, identity, and beyond \u2014 so your service management environment has the data it needs without manual movement between systems. Managed Support Your dedicated Freshservice partner after go-live \u2014 optimizing workflows, expanding modules, and keeping Freddy AI performing as your IT environment and business needs evolve. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Whether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage. Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start End-to-end Freshservice implementation across all modules \u2014 from initial configuration and workflow design to user onboarding and go-live. A clean, scalable ITSM foundation aligned to how your team actually works. End-to-End Implementation Workflow &amp; Service Design User Enablement Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Comprehensive Freshservice optimization that unlocks the full potential of your existing instance \u2014 from Freddy AI activation to workflow automation and tuning the underlying configuration. Freddy AI Activation Workflow Automation Platform Performance Tuning Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Ongoing managed support that keeps your Freshservice instance optimized, evolving, and aligned to your business as it scales \u2014 without the overhead of a bloated contract. Ongoing Platform Support Continuous AI Optimization ITSM Advisory &amp; Roadmapping Service Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start End-to-end Freshservice implementation across all modules \u2014 from initial configuration and workflow design to user onboarding and go-live. A clean, scalable ITSM foundation aligned to how your team actually works. End-to-End Implementation Workflow &amp; Service Design User Enablement Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Comprehensive Freshservice optimization that unlocks the full potential of your existing instance \u2014 from Freddy AI activation to workflow automation and tuning the underlying configuration. Freddy AI Activation Workflow Automation Platform Performance Tuning Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Ongoing managed support that keeps your Freshservice instance optimized, evolving, and aligned to your business as it scales \u2014 without the overhead of a bloated contract. Ongoing Platform Support Continuous AI Optimization ITSM Advisory &amp; Roadmapping Service Performance Reporting Go Live in 8\u201313 Weeks Success Stories Client Story \u00b7 Media &amp; Consulting Global Media Firm Eliminates 3,480 Tickets a Year &amp; Cuts MSP Costs 20% with Freshservice A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI \u2014 combining ticket deflection and workflow orchestration. ~20%MSP Cost Savings 12%Monthly Ticket Reduction 3,480Tickets Eliminated Per Year Read Story 3,480 Client Story \u00b7 Healthcare\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brandmender.com\/btrnsfrmd\/freshservice\/\" \/>\n<meta property=\"og:site_name\" content=\"B-TRNSFRMD\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-20T13:30:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/ITSM-Image-Homepage.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1470\" \/>\n\t<meta property=\"og:image:height\" content=\"1070\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/\",\"name\":\"Freshservice - B-TRNSFRMD\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/ITSM-Image-Homepage-1024x745.png\",\"datePublished\":\"2026-07-18T14:22:51+00:00\",\"dateModified\":\"2026-07-20T13:30:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/#primaryimage\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/ITSM-Image-Homepage.png\",\"contentUrl\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/ITSM-Image-Homepage.png\",\"width\":1470,\"height\":1070},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshservice\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Freshservice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/#website\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/\",\"name\":\"B-TRNSFRMD\",\"description\":\"AI Native CX &amp; ITSM Transformation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Freshservice - B-TRNSFRMD","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Freshservice - B-TRNSFRMD","og_description":"Freshservice Implementation Partner Unified Service Management, Powered by Freddy AI. AI-Powered Service Management to help you deflect more, resolve faster, and reduce service desk costs. Talk To A Freshservice Expert \u2192 Read Success Stories Freshservice Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshservice so your organization deflects more with Freddy AI, resolves faster, reduces service desk costs, and scales structured service management across IT and the enterprise. Freshservice Capabilities The modules we configure, connect, and activate \u2014 across ITSM, ESM, Freddy AI, ITAM, and ITOM \u2014 to deliver measurable service outcomes for your organization. Unified Service Management Incident, problem, change, and service request management \u2014 extended beyond IT to HR, Finance, Facilities, and Legal. One platform, structured workflows, and consistent service quality across every team that needs it. 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Analytics &amp; Reporting Real-time visibility across ticket volume, resolution time, SLA compliance, and Freddy AI deflection \u2014 so your IT leadership always has the numbers to act on and present upward. Featured Resource Live on Freshservice but Not Seeing the ROI? Most Freshservice environments go live with Freddy AI licensed and never fully activated \u2014 tickets still land in the queue manually, SLA compliance stays flat, and leadership keeps asking where the cost savings are. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and service desk cost reductions your business case promised. Explore OptimizeAI \u2192 How We Help We implement Freshservice right the first time, activate Freddy AI from day one, and keep the platform optimized as your service management needs evolve \u2014 across IT and the enterprise. Freshservice Implementation &amp; Optimization Freshservice configured around your actual ITSM workflows \u2014 every module, SLA, and escalation path built for how your IT team operates, not a generic out-of-the-box setup. Freddy AI Activation &amp; Optimization Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure Copilot for your technicians, and continuously optimize deflection so ticket volume drops and stays down. Workflow Automation &amp; Orchestration Intelligent routing, automated escalations, and cross-team orchestration built around your actual service workflows \u2014 so your team spends time resolving, not manually triaging every request. ITSM Migration Move off ServiceNow, Jira Service Management, or any legacy platform with zero ticket history loss and zero disruption to live operations \u2014 every workflow remapped, every record preserved. 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End-to-End Implementation Workflow &amp; Service Design User Enablement Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Comprehensive Freshservice optimization that unlocks the full potential of your existing instance \u2014 from Freddy AI activation to workflow automation and tuning the underlying configuration. Freddy AI Activation Workflow Automation Platform Performance Tuning Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Ongoing managed support that keeps your Freshservice instance optimized, evolving, and aligned to your business as it scales \u2014 without the overhead of a bloated contract. Ongoing Platform Support Continuous AI Optimization ITSM Advisory &amp; Roadmapping Service Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start End-to-end Freshservice implementation across all modules \u2014 from initial configuration and workflow design to user onboarding and go-live. 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