{"id":46775,"date":"2026-07-19T09:53:58","date_gmt":"2026-07-19T09:53:58","guid":{"rendered":"https:\/\/brandmender.com\/btrnsfrmd\/?page_id=46775"},"modified":"2026-07-21T10:50:08","modified_gmt":"2026-07-21T10:50:08","slug":"freshdesk","status":"publish","type":"page","link":"https:\/\/brandmender.com\/btrnsfrmd\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46775\" class=\"elementor elementor-46775\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e77185 hero e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7e77185\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68a8d12 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"68a8d12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3269ffc animated-slow elementor-widget elementor-widget-elementskit-heading\" data-id=\"3269ffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Freshdesk Implementation Partner<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727b4fb elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"727b4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Smarter Customer Service, Powered by Freddy AI.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce7dcf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ce7dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAI-Powered Omnichannel Support to help you deflect, resolve, and retain.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b96dc0 elementor-widget elementor-widget-html\" data-id=\"0b96dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cta-row\">\r\n        <a class=\"btn btn-primary\" href=\"https:\/\/calendly.com\/btrnsfrmd\/talk-to-freshdesk-expert\">Talk To A Freshdesk Expert <span class=\"arr\">\u2192<\/span><\/a>\r\n        <a class=\"btn btn-secondary\" href=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/\">Read Success Stories<\/a>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-700ce1e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"700ce1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d049e26 elementor-widget elementor-widget-image\" data-id=\"d049e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"582\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-1024x745.png\" class=\"attachment-large size-large wp-image-46980\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-1024x745.png 1024w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-300x218.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-768x559.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-150x109.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4.png 1470w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f618a25 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f618a25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:84,&quot;sticky_offset_mobile&quot;:60,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0609bf elementor-widget elementor-widget-html\" data-id=\"c0609bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"subnav\" id=\"subnav\">\r\n  <div class=\"subnav-i\">\r\n    <a href=\"#capabilities\" class=\"active\">Freshdesk Capabilities<\/a>\r\n    <a href=\"#services\">Our Services<\/a>\r\n    <a href=\"#stories\">Success Stories<\/a>\r\n    <a href=\"#why\">Why B-TRNSFRMD<\/a>\r\n    <a href=\"#faq\">FAQs<\/a>\r\n  <\/div>\r\n<\/nav>\r\n<div id=\"subnavSpacer\" class=\"subnav-spacer\"><\/div>\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n    const subnavLinks = document.querySelectorAll('.subnav a');\r\n    const sections = [];\r\n    subnavLinks.forEach(function (link) {\r\n        const href = link.getAttribute('href');\r\n        if (href && href.startsWith('#')) {\r\n            const section = document.querySelector(href);\r\n            if (section) {\r\n                sections.push({ link: link, section: section });\r\n            }\r\n        }\r\n    });\r\n    function updateActiveNav() {\r\n        const offset = window.innerWidth <= 768 ? 54 : 74;\r\n        const scrollPos = window.pageYOffset + offset + 60;\r\n        let current = null;\r\n        sections.forEach(function (item) {\r\n            if (item.section.offsetTop <= scrollPos) {\r\n                current = item;\r\n            }\r\n        });\r\n        subnavLinks.forEach(function (link) {\r\n            link.classList.remove('active');\r\n        });\r\n        if (current) {\r\n            current.link.classList.add('active');\r\n            current.link.scrollIntoView({ behavior: 'smooth', inline: 'center', block: 'nearest' });\r\n        } else if (subnavLinks.length > 0) {\r\n            subnavLinks[0].classList.add('active');\r\n        }\r\n    }\r\n    window.addEventListener('scroll', updateActiveNav);\r\n    updateActiveNav();\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3f3c01 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e3f3c01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb498df e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fb498df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da3df89 elementor-widget elementor-widget-image\" data-id=\"da3df89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"809\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-1013x1024.png\" class=\"attachment-large size-large wp-image-37445\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-1013x1024.png 1013w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-297x300.png 297w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-768x776.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-1520x1536.png 1520w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-96x96.png 96w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge-150x152.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Services-Partner-Badge.png 1679w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f728c3 elementor-widget elementor-widget-image\" data-id=\"1f728c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"809\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-1013x1024.png\" class=\"attachment-large size-large wp-image-37444\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-1013x1024.png 1013w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-297x300.png 297w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-768x776.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-1520x1536.png 1520w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-96x96.png 96w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge-150x152.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Freshworks-Sales-Consultant-Badge.png 1679w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58d5d1f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"58d5d1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2178f elementor-widget elementor-widget-text-editor\" data-id=\"ff2178f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tB-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshdesk so Freddy AI deflects more, your team resolves faster, CSAT climbs, and every support interaction becomes a driver of retention and revenue.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2781272 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2781272\" data-element_type=\"container\" data-e-type=\"container\" id=\"capabilities\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db0508 elementor-widget elementor-widget-heading\" data-id=\"5db0508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshdesk Capabilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efbc574 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"efbc574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe modules we configure, connect, and activate \u2014 so every customer gets fast, consistent support across every channel your business operates on.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c1bc1 elementor-widget elementor-widget-html\" data-id=\"b8c1bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cards-g\">\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D2137,#1A3A50)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/div>\r\n    <h3>Omnichannel CX<\/h3>\r\n    <p>Email, live chat, WhatsApp, social, and voice \u2014 unified in one AI-connected workspace so your customers get consistent, fast support on every channel they already use.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A1035,#2D1B55)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.22 4.22l2.83 2.83M16.95 16.95l2.83 2.83M1 12h4M19 12h4M4.22 19.78l2.83-2.83M16.95 7.05l2.83-2.83\"\/><\/svg><\/div>\r\n    <h3>Freddy AI Agents<\/h3>\r\n    <p>Ready-to-deploy AI agents that autonomously resolve customer inquiries across every channel, 24\/7 \u2014 so your queue shrinks and your customers get answers instantly.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D3030,#1A4A3A)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><path d=\"M12 3a9 9 0 1 0 9 9\"\/><\/svg><\/div>\r\n    <h3>AI Copilot &amp; Insights<\/h3>\r\n    <p>Real-time reply suggestions, ticket summaries, and sentiment detection in every agent's workspace \u2014 so your team responds faster, handles more, and never enters a conversation cold.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A2535,#0D1D3A)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><line x1=\"18\" y1=\"20\" x2=\"18\" y2=\"10\"\/><line x1=\"12\" y1=\"20\" x2=\"12\" y2=\"4\"\/><line x1=\"6\" y1=\"20\" x2=\"6\" y2=\"14\"\/><\/svg><\/div>\r\n    <h3>Workflow Automation<\/h3>\r\n    <p>Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so the right ticket reaches the right agent every time.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A0D2E,#2E1545)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M3 9h18M9 21V9\"\/><\/svg><\/div>\r\n    <h3>Knowledge Base &amp; Self-Service<\/h3>\r\n    <p>A structured knowledge base that resolves customer questions before they become tickets \u2014 and gives Freddy AI Agents the content foundation to handle what gets through.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D1A30,#1A2D40)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><line x1=\"18\" y1=\"20\" x2=\"18\" y2=\"10\"\/><line x1=\"12\" y1=\"20\" x2=\"12\" y2=\"4\"\/><line x1=\"6\" y1=\"20\" x2=\"6\" y2=\"14\"\/><\/svg><\/div>\r\n    <h3>Analytics &amp; Reporting<\/h3>\r\n    <p>Real-time CSAT tracking, resolution analytics, and AI-generated insights \u2014 so your CX leadership always knows what's working, what isn't, and where to act next.<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4adec1e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4adec1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b5902f e-con-full roi-1 e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3b5902f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6da9005 elementor-widget elementor-widget-heading\" data-id=\"6da9005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Featured Resource<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a68da elementor-widget elementor-widget-heading\" data-id=\"42a68da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live on Freshdesk but Not Seeing the ROI?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ea562 elementor-widget elementor-widget-text-editor\" data-id=\"13ea562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tMost Freshdesk environments go live with Freddy AI licensed and never properly activated \u2014 tickets still pile up, CSAT stays flat, and the savings never show up. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and CSAT numbers your business case promised.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f748cc3 elementor-widget elementor-widget-html\" data-id=\"f748cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a href=\"https:\/\/brandmender.com\/btrnsfrmd\/optimizefresh\/\" class=\"roi-btn\">Explore OptimizeAI \u2192<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a61dd3 e-con-full roi-2 elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7a61dd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf2b66 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7cf2b66\" data-element_type=\"container\" data-e-type=\"container\" id=\"services\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4988535 elementor-widget elementor-widget-heading\" data-id=\"4988535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshdesk Implementation &amp; Optimization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aede38d elementor-widget elementor-widget-text-editor\" data-id=\"aede38d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe implement Freshdesk right the first time, activate Freddy AI from day one, and keep the platform optimized as your CX goals evolve \u2014 so it always performs the way your business needs it to.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7426347 elementor-widget elementor-widget-html\" data-id=\"7426347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"svc-g\">\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><path d=\"M12 3a9 9 0 1 0 9 9\"\/><\/svg><\/div>\r\n    <h3>Freshdesk Implementation &amp; Optimization<\/h3>\r\n    <p>Freshdesk configured around your actual CX workflows \u2014 every channel, routing rule, and SLA built for how your support team operates, not a default template.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.22 4.22l2.83 2.83M16.95 16.95l2.83 2.83M1 12h4M19 12h4M4.22 19.78l2.83-2.83M16.95 7.05l2.83-2.83\"\/><\/svg><\/div>\r\n    <h3>Freddy AI Activation &amp; Optimization<\/h3>\r\n    <p>Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure them against your knowledge base, and continuously optimize deflection so the numbers keep improving.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M3 9h18M9 21V9\"\/><\/svg><\/div>\r\n    <h3>Workflow Automation &amp; Routing<\/h3>\r\n    <p>Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually redirecting tickets.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 1l4 4-4 4\"\/><path d=\"M3 11V9a4 4 0 0 1 4-4h14\"\/><path d=\"M7 23l-4-4 4-4\"\/><path d=\"M21 13v2a4 4 0 0 1-4 4H3\"\/><\/svg><\/div>\r\n    <h3>CX Platform Migration<\/h3>\r\n    <p>Move off Zendesk, Salesforce Service Cloud, or any legacy platform with zero ticket history loss and zero disruption to live customer queues.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/div>\r\n    <h3>Platform Integration<\/h3>\r\n    <p>Freshdesk connected to your CRM, telephony, and business systems \u2014 so every agent has a complete customer view without switching between tools to answer a single question.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n    <h3>Managed Support<\/h3>\r\n    <p>Your dedicated Freshdesk partner after go-live \u2014 optimizing workflows, expanding channels, and keeping Freddy AI performing as your support operation evolves.<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a3cb5 creatio-section e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"34a3cb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-301cb03 animated-slow elementor-widget elementor-widget-elementskit-heading\" data-id=\"301cb03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">CHOOSE YOUR ENGAGEMENT<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-012cd2b elementor-widget elementor-widget-heading\" data-id=\"012cd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Engagement Model That Fits Where You Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc4a18 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"dcc4a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"231492120\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2314921201\" data-tab-title-id=\"e-n-tab-title-2314921201\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2314921201\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tQuick Start\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2314921202\" data-tab-title-id=\"e-n-tab-title-2314921202\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2314921202\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOptimizeAI\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2314921203\" data-tab-title-id=\"e-n-tab-title-2314921203\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2314921203\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tContinuum\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2314921201\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921201\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-1bc91d5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1bc91d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-016f770 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"016f770\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b96d35 elementor-widget elementor-widget-icon-box\" data-id=\"7b96d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t01 \u00b7 Implementation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea908a9 elementor-widget elementor-widget-heading\" data-id=\"ea908a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quick Start<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4d01c box-text elementor-widget elementor-widget-text-editor\" data-id=\"6e4d01c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tGo live with Freshdesk configured around your actual CX workflows, every channel connected, and Freddy AI activated from day one \u2014 so the platform delivers value from week one.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77cccbb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"77cccbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Full Freshdesk Implementation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Omnichannel Channel Setup<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Freddy AI Activation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agent Enablement &amp; Go-Live Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ab5444 img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5ab5444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1addf16 elementor-widget elementor-widget-html\" data-id=\"1addf16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg><\/div>\r\n        <div class=\"en2-badge\">Go Live in 8\u201313 Weeks<\/div>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2314921202\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921202\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-5e3e470 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5e3e470\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ffac068 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ffac068\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c169e5 elementor-widget elementor-widget-icon-box\" data-id=\"1c169e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t02 \u00b7 OPTIMIZATION\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddbbab7 elementor-widget elementor-widget-heading\" data-id=\"ddbbab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OptimizeAI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f4abc box-text elementor-widget elementor-widget-text-editor\" data-id=\"12f4abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAlready on Freshdesk but not seeing ROI? We activate Freddy AI Agents, restructure your knowledge base, tune automation rules, and build the dashboards your CX leadership actually uses.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74458e7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"74458e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Freddy AI Activation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Knowledge Base Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow &amp; Routing Automation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Platform Performance Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c34eb2e img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c34eb2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d73e5b elementor-widget elementor-widget-html\" data-id=\"8d73e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 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data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e7116 elementor-widget elementor-widget-icon-box\" data-id=\"64e7116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t03 \u00b7 MANAGED SUPPORT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b719ce elementor-widget elementor-widget-heading\" data-id=\"6b719ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Continuum\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d811ad box-text elementor-widget elementor-widget-text-editor\" data-id=\"2d811ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYour dedicated Freshdesk partner as your support operation scales \u2014 tuning Freddy AI, expanding channels, building new automations, and keeping the platform optimized as demand evolves.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326e1e2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"326e1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ongoing Platform Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Freddy AI Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow Enhancements<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Performance Reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-766628b img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"766628b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ac9d6 elementor-widget elementor-widget-html\" data-id=\"d7ac9d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 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<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb76830 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fb76830\" data-element_type=\"container\" data-e-type=\"container\" id=\"stories\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b525774 elementor-widget elementor-widget-heading\" data-id=\"b525774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Success Stories<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd3fdd elementor-widget elementor-widget-html\" data-id=\"cdd3fdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"car-wrap\">\r\n  <div class=\"car-track\" id=\"carTrack\">\r\n\r\n    <div class=\"car-slide s1\">\r\n      <div class=\"sl-l\">\r\n        <div class=\"sl-top\">\r\n          <div class=\"sl-ey\">Client Story \u00b7 Financial Services<\/div>\r\n          <h3>Financial Services Group Modernizes Money Services &amp; Cuts Call Volume 30% Across 17 Countries with Freshworks<\/h3>\r\n          <p>A leading financial services group's money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce.<\/p>\r\n        <\/div>\r\n        <div class=\"sl-metrics\">\r\n          <div class=\"sl-m\"><span class=\"mn\">20\u201330%<\/span><span class=\"ml\">Call Volume Reduction via Automation<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">50%<\/span><span class=\"ml\">Remote Workforce Enabled<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">17<\/span><span class=\"ml\">Countries Unified<\/span><\/div>\r\n        <\/div>\r\n        <a href=\"#\" class=\"sl-cta\">Read Story<\/a>\r\n      <\/div>\r\n      <div class=\"sl-r\" style=\"background-image:url('https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/agent-client-meeting-street-cafe-1.png');background-size:cover;background-position:center;background-repeat:no-repeat\">\r\n        <span class=\"sl-ghost\">17<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"car-slide s2\">\r\n      <div class=\"sl-l\">\r\n        <div class=\"sl-top\">\r\n          <div class=\"sl-ey\">Client Story \u00b7 Healthcare<\/div>\r\n          <h3>Urgent Care Provider Scales Patient Support &amp; Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk<\/h3>\r\n          <p>A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service.<\/p>\r\n        <\/div>\r\n        <div class=\"sl-metrics\">\r\n          <div class=\"sl-m\"><span class=\"mn\">$1.3M<\/span><span class=\"ml\">Annual Savings From AI-Driven Automation<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">94.9%<\/span><span class=\"ml\">CSAT Score Post-Implementation<\/span><\/div>\r\n          <div class=\"sl-m\"><span class=\"mn\">1,910<\/span><span class=\"ml\">Monthly Bot Chats Deflected<\/span><\/div>\r\n        <\/div>\r\n        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Regaining-Operational-Control-and-Lifecycle-Visibility-via-CX-Transformation.pdf\" target=\"_blank\" class=\"sl-cta\">Read Story<\/a>\r\n      <\/div>\r\n      <div class=\"sl-r\" style=\"background-image:url('https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/Urgent-Care-Case-Study-Image.png');background-size:cover;background-position:center;background-repeat:no-repeat\">\r\n  <span class=\"sl-ghost\">$1.3M<\/span>\r\n<\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\r\n<div class=\"car-ctrl\">\r\n  <button class=\"car-btn\" id=\"prevBtn\" aria-label=\"Previous\"><svg viewBox=\"0 0 24 24\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg><\/button>\r\n  <div class=\"car-dots\" id=\"carDots\">\r\n    <div class=\"dot on\" data-i=\"0\"><\/div>\r\n    <div class=\"dot\" data-i=\"1\"><\/div>\r\n  <\/div>\r\n  <button class=\"car-btn\" id=\"nextBtn\" aria-label=\"Next\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 18l6-6-6-6\"\/><\/svg><\/button>\r\n<\/div>\r\n<script>\r\n    const track = document.getElementById('carTrack');\r\nif (track) {\r\n  const dots = document.querySelectorAll('.car-dots .dot');\r\n  let ci = 0; const ct = 2; let ctimer;\r\n  const goTo = n => {\r\n    ci = ((n % ct) + ct) % ct;\r\n    track.style.transform = 'translateX(-' + (ci * 100) + '%)';\r\n    dots.forEach((d,i) => d.classList.toggle('on', i === ci));\r\n  };\r\n  const cstart = () => { ctimer = setInterval(() => goTo(ci + 1), 7000); };\r\n  const prev = document.getElementById('prevBtn'); const next = document.getElementById('nextBtn');\r\n  if (prev) prev.addEventListener('click', () => goTo(ci - 1));\r\n  if (next) next.addEventListener('click', () => goTo(ci + 1));\r\n  dots.forEach(d => d.addEventListener('click', () => goTo(+d.dataset.i)));\r\n  cstart();\r\n  const cw = track.parentElement;\r\n  cw.addEventListener('mouseenter', () => clearInterval(ctimer));\r\n  cw.addEventListener('mouseleave', cstart);\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62ecf91 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"62ecf91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-959af1f elementor-widget elementor-widget-html\" data-id=\"959af1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"pb-band\">\r\n  <div class=\"pb-inner\">\r\n    <svg class=\"pb-waves\" viewBox=\"0 0 400 260\" fill=\"none\" preserveAspectRatio=\"xMidYMid slice\">\r\n      <path d=\"M400 30 Q260 130 400 230\" stroke=\"rgba(255,255,255,0.11)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M400 10 Q240 130 400 250\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M360 0 Q200 130 360 260\" stroke=\"rgba(255,255,255,0.12)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M310 0 Q170 130 310 260\" stroke=\"rgba(255,255,255,0.11)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M260 0 Q140 130 260 260\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M400 55 Q280 130 400 205\" stroke=\"rgba(100,120,255,0.12)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M400 80 Q260 130 400 180\" stroke=\"rgba(100,120,255,0.10)\" stroke-width=\"2\" fill=\"none\"\/>\r\n    <\/svg>\r\n    <div class=\"pb-l\">\r\n      <div class=\"pb-ey\">Latest From Our Blog<\/div>\r\n      <h2>Freshdesk CSAT Improvement Is a <span>Configuration Problem<\/span>. Here Is the Proof.<\/h2>\r\n      <p>Freshdesk CSAT improvement stalls not because your agents underperform, but because the platform hasn't been updated since go-live. Freddy AI is drawing from a stale knowledge base. Routing rules reflect a team structure that no longer exists. This blog breaks down the three configuration failures behind every CSAT plateau \u2014 and what a correctly optimized Freshdesk environment actually delivers.<\/p>\r\n      <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freshdesk-csat-improvement-configuration\/\" class=\"pb-btn\">Read Full Blog<\/a>\r\n    <\/div>\r\n    <div class=\"pb-r\">\r\n      <div class=\"pb-doc\">\r\n        <div class=\"doc-line\"><\/div>\r\n        <div class=\"dl\">B-TRNSFRMD<\/div>\r\n        <div class=\"dt\">Freshdesk CSAT Improvement Is a <span>Configuration Problem<\/span>. Here Is the Proof.<\/div>\r\n        <div class=\"ds\">Freshdesk \u00b7 CSAT \u00b7 Configuration<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3358832 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3358832\" data-element_type=\"container\" data-e-type=\"container\" id=\"why\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69e7fc9 elementor-widget elementor-widget-html\" data-id=\"69e7fc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"why-i\">\r\n    <p class=\"why-ov\">WHY CHOOSE B-TRNSFRMD<\/p>\r\n    <h2>The Right Partner for Freshdesk Outcomes<\/h2>\r\n    <p class=\"why-sub\">60+ implementations. Certified specialists. A methodology built to deliver outcomes \u2014 not just deployments.<\/p>\r\n    <div class=\"wy2-tabs\">\r\n    <button class=\"wy2-tab active\">Proven Delivery<\/button>\r\n      <button class=\"wy2-tab\">Certified Specialists<\/button>\r\n      <button class=\"wy2-tab\">Lower Cost<\/button>\r\n      <button class=\"wy2-tab\">Full-Stack Coverage<\/button>\r\n      <button class=\"wy2-tab\">PATH TO OUTCOME&trade;<\/button>\r\n      <button class=\"wy2-tab\">Vertical Expertise<\/button>\r\n    <\/div>\r\n    <div class=\"wy2-panel\">\r\n      <div class=\"wy2-slide active\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">60+ IMPLEMENTATIONS<\/div>\r\n          <h3>60+ Freshworks Implementations<\/h3>\r\n          <p>Organizations across industries choose B-TRNSFRMD to deliver the Freshworks outcomes their leadership depends on \u2014 with verifiable results.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">60+ Implementations<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">CERTIFIED SPECIALISTS<\/div>\r\n          <h3>Certified Freshworks Professionals<\/h3>\r\n          <p>A dedicated team of Freshworks-certified specialists and senior consultants who have led complex ITSM and CX transformations across mid-market organizations.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Certified Specialists<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">LOWER COST<\/div>\r\n          <h3>Lower Cost of Delivery<\/h3>\r\n          <p>Onshore and offshore delivery model gives clients access to senior Freshworks expertise at a competitive price point \u2014 without compromising on quality.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Cost-Efficient Delivery<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">END-TO-END CAPABILITIES<\/div>\r\n          <h3>End-to-End Capabilities<\/h3>\r\n          <p>Deep platform expertise across Freshservice and Freshdesk \u2014 from configuration and Freddy AI activation through workflow automation and managed services.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">End-to-End Coverage<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">METHODOLOGY<\/div>\r\n          <h3>PATH TO OUTCOME&trade; Methodology<\/h3>\r\n          <p>Every phase of the engagement is directly tied to clear, measurable business outcomes \u2014 so progress isn't just activity, it's impact.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Outcome-Tied Delivery<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">VERTICAL EXPERTISE<\/div>\r\n          <h3>Industry-Specific Expertise<\/h3>\r\n          <p>Vertical depth in Healthcare, Banking & Finance, and Retail \u2014 each with its own compliance, workflow, and change-control realities baked into delivery.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">3 Core Verticals<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <script>\r\n      const wtabs = document.querySelectorAll('.wy2-tab');\r\n    const wsl = document.querySelectorAll('.wy2-slide');\r\n    wtabs.forEach((t,i) => t.addEventListener('click', () => {\r\n      wtabs.forEach((x,j) => x.classList.toggle('active', j === i));\r\n      wsl.forEach((x,j) => x.classList.toggle('active', j === i));\r\n    }));\r\n  <\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e435e1c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e435e1c\" data-element_type=\"container\" data-e-type=\"container\" id=\"cta\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f04881b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f04881b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-447fd55 elementor-widget elementor-widget-heading\" data-id=\"447fd55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's Talk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c6252 elementor-widget elementor-widget-heading\" data-id=\"73c6252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implement Freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0dc6cb elementor-widget elementor-widget-heading\" data-id=\"e0dc6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"cta\">with Confidence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c635ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1c635ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFrom your first Freshservice configuration to Freddy AI fully delivering \u2014 we build the service management operation your IT team depends on and your leadership can measure.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29bea22 elementor-widget elementor-widget-html\" data-id=\"29bea22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"closing-actions\">\r\n        <a class=\"btn btn-warm\" href=\"https:\/\/calendly.com\/btrnsfrmd\/talk-to-freshdesk-expert\" target=\"_blanl\">Talk to a Freshdesk Expert <span class=\"arr\">\u2192<\/span><\/a>\r\n        \r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed931e7 elementor-widget elementor-widget-heading\" data-id=\"ed931e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">success@btrnsfrmd.com<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e7a6a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0e7a6a4\" data-element_type=\"container\" data-e-type=\"container\" id=\"stories\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6410591 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6410591\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a5f39e3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a5f39e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d1555 elementor-widget elementor-widget-html\" data-id=\"46d1555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.insights-head a {\r\n    font-size: 13.5px;\r\n    font-weight: 600;\r\n    color: #181f34 !important;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.14em;\r\n    border-bottom: 2px solid #181f34;\r\n    text-decoration: none;\r\n    transition: 0.3s ease;\r\n    font-family:'Poppins', -apple-system, BlinkMacSystemFont, sans-serif;\r\n}\r\n\r\n.insights-head h2 {\r\n    font-family:'Poppins', -apple-system, BlinkMacSystemFont, sans-serif;\r\n    font-size: 44px;\r\n    font-weight: 600;\r\n    letter-spacing: -0.02em;\r\n    line-height: 1.05;\r\n    margin: 0;\r\n    color: #181f34 !important;\r\n}\r\n\r\n.insights-head h2 .accent {\r\n    color: #ff9a1f;\r\n}\r\n\r\n.insights-head {\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: flex-end;\r\n    flex-wrap: wrap;\r\n    gap: 20px;\r\n}\r\n\r\n.insights-head a:hover {\r\n    color: #ff9a1f !important;\r\n    border-color: #ff9a1f;\r\n}\r\n\r\n@media (max-width: 1024px){\r\n    .insights-head h2{\r\n        font-size: 28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"insights-head\">\r\n    <h2>Featured <span class=\"accent\">Insights<\/span><\/h2>\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/insights-resources\/\">See All \u2192<\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2af82 elementor-widget elementor-widget-shortcode\" data-id=\"7b2af82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<style>\n\t\t\t.cl-meta {\n\t\t\t\tdisplay: flex;\n\t\t\t\talign-items: center;\n\t\t\t\tjustify-content: space-between;\n\t\t\t\tfont-size: 10.5px;\n\t\t\t\tfont-family: 'Manrope', sans-serif;\n\t\t\t\ttext-transform: uppercase;\n\t\t\t\tletter-spacing: .16em;\n\t\t\t\tmargin: 0;\n\t\t\t}\n\t\t\t.cl-category {\n\t\t\t\tfont-size: 10.5px;\n\t\t\t\tfont-family: 'Manrope', sans-serif;\n\t\t\t\ttext-transform: uppercase;\n\t\t\t\tcolor: #0d1117;\n\t\t\t\tfont-weight: 500;\n\t\t\t}\n\n\t\t\t.cl-date {\n\t\t\t\tcolor: #888;\n\t\t\t\tfont-weight: 500;\n\t\t\t\tmargin-left: auto;\n\t\t\t}\n\t\t<\/style>\t\n    <div class=\"card-loop-wrapper cl-col-3 \">\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#0e7fb8,#19a8ec)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freshdesk-omnichannel-experience-boost-customer-retention-transform-your-cx\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/09\/BT-BLOG-IMAGE-18-september-300x211.jpg\" class=\"cl-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/09\/BT-BLOG-IMAGE-18-september-300x211.jpg 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/09\/BT-BLOG-IMAGE-18-september.jpg 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">September 18, 2024<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freshdesk-omnichannel-experience-boost-customer-retention-transform-your-cx\/\">Freshdesk Omnichannel Experience: Boost Customer Retention &#038; Transform Your CX<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/freshdesk-omnichannel-experience-boost-customer-retention-transform-your-cx\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(90deg,#ff9a1f 0%,#ff5b3e 45%,#ff2c8a 100%)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/case-studies\/empowering-efficient-healthcare-engagement\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"196\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-300x196.webp\" class=\"cl-thumb wp-post-image\" alt=\"Omnichannel Customer experience\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-300x196.webp 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-1024x670.webp 1024w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-768x502.webp 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1.webp 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Case Studies<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">January 23, 2024<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/case-studies\/empowering-efficient-healthcare-engagement\/\">Empowering Efficient Healthcare Engagement<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/case-studies\/empowering-efficient-healthcare-engagement\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#2c4a8a,#1a2f5e)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/case-studies\/elevated-omnichannel-cx\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"196\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-300x196.webp\" class=\"cl-thumb wp-post-image\" alt=\"Omnichannel Customer experience\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-300x196.webp 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-1024x670.webp 1024w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1-768x502.webp 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2024\/01\/search-engine-marketing-composition-design-1.webp 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Case Studies<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">January 22, 2024<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/case-studies\/elevated-omnichannel-cx\/\">Elevated Omnichannel CX<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/case-studies\/elevated-omnichannel-cx\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3984b05 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3984b05\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cab1c elementor-widget elementor-widget-heading\" data-id=\"c4cab1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438eb14 elementor-widget elementor-widget-heading\" data-id=\"438eb14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions We <span style=\"color: #FF9A1F\">Hear Often.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75347a3 elementor-widget elementor-widget-html\" data-id=\"75347a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\nfunction equalizeAccordionRows() {\n    const leftHeaders = document.querySelectorAll('[data-id=\"a85131d\"] .elementskit-card-header');\n    const rightHeaders = document.querySelectorAll('[data-id=\"62b2282\"] .elementskit-card-header');\n\n    \/\/ Reset\n    leftHeaders.forEach(el => el.style.minHeight = '');\n    rightHeaders.forEach(el => el.style.minHeight = '');\n\n    \/\/ Pair karke equalize\n    const count = Math.min(leftHeaders.length, rightHeaders.length);\n    for (let i = 0; i < count; i++) {\n        const maxH = Math.max(leftHeaders[i].offsetHeight, rightHeaders[i].offsetHeight);\n        leftHeaders[i].style.minHeight = maxH + 'px';\n        rightHeaders[i].style.minHeight = maxH + 'px';\n    }\n}\n\ndocument.addEventListener('DOMContentLoaded', equalizeAccordionRows);\nwindow.addEventListener('resize', equalizeAccordionRows);\n<\/script>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca19b4e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ca19b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a7e8f8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1a7e8f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a85131d elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a85131d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615ce354698\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a85131d\">\n                        <a href=\"#collapse-5386be56a615ce354698\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615ce354698\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615ce354698\">\n                            \n                            <span class=\"ekit-accordion-title\">What does a Freshdesk implementation partner do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615ce354698\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-a85131d\" data-parent=\"#accordion-6a615ce354698\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A Freshdesk implementation partner configures the platform across every support channel \u2014 routing, automations, SLAs, and Freddy AI \u2014 so your team resolves faster and deflects more from day one. B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered, achieving 40% CSAT improvement and 38% Freddy AI deflection across engagements.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a85131d\">\n                        <a href=\"#collapse-6f3174a6a615ce354698\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615ce354698\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615ce354698\">\n                            \n                            <span class=\"ekit-accordion-title\">What is Freddy AI in Freshdesk \u2014 and what does it automate?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615ce354698\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-a85131d\" data-parent=\"#accordion-6a615ce354698\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freddy AI in Freshdesk operates across three layers \u2014 Freddy Agent handles customer queries through self-service, Freddy Copilot supports human agents with resolution suggestions, and Freddy Insights surfaces performance trends for leadership. B-TRNSFRMD configures all three as part of every Freshdesk implementation so AI deflection, agent efficiency, and leadership visibility work together from go-live.\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a85131d\">\n                        <a href=\"#collapse-526a3186a615ce354698\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615ce354698\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615ce354698\">\n                            \n                            <span class=\"ekit-accordion-title\">What is Freshdesk omnichannel \u2014 and what does it include?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615ce354698\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-a85131d\" data-parent=\"#accordion-6a615ce354698\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshdesk omnichannel unifies support across email, chat, phone, social, and messaging into one platform \u2014 so agents handle every channel from a single view with full customer context. B-TRNSFRMD configures every channel, builds routing and automation, and activates Freddy AI across all touchpoints so the omnichannel experience is live from day one.\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-a85131d\">\n                        <a href=\"#collapse-5203dad6a615ce354698\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615ce354698\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615ce354698\">\n                            \n                            <span class=\"ekit-accordion-title\">Can B-TRNSFRMD migrate our team from Zendesk or Salesforce Service Cloud to Freshdesk?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615ce354698\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-a85131d\" data-parent=\"#accordion-6a615ce354698\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Yes. B-TRNSFRMD manages structured migrations to Freshdesk from Zendesk, Salesforce Service Cloud, and legacy helpdesks \u2014 with full ticket history preserved, zero downtime, and no gap in SLA coverage. Every migration includes data audit, mapping, and parallel validation before cutover.\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eec967 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5eec967\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62b2282 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"62b2282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615ce355170\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-62b2282\">\n                        <a href=\"#collapse-5386be56a615ce355170\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615ce355170\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615ce355170\">\n                            \n                            <span class=\"ekit-accordion-title\">How does Freshdesk reduce repetitive agent work?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615ce355170\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-62b2282\" data-parent=\"#accordion-6a615ce355170\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshdesk reduces repetitive agent work through Freddy AI deflection, intelligent ticket routing, automated responses to common queries, and workflow automation that handles categorization and assignment without manual input. Across B-TRNSFRMD's Freshdesk engagements, clients achieve up to 50% reduction in repetitive agent work and 35% overall ticket volume reduction.\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-62b2282\">\n                        <a href=\"#collapse-6f3174a6a615ce355170\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615ce355170\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615ce355170\">\n                            \n                            <span class=\"ekit-accordion-title\">What integrations does Freshdesk support \u2014 and how does B-TRNSFRMD configure them?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615ce355170\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-62b2282\" data-parent=\"#accordion-6a615ce355170\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshdesk integrates with Salesforce, SAP, Shopify, Twilio, and more. B-TRNSFRMD connects Freshdesk to your CRM, ERP, and ecommerce stack \u2014 giving agents a complete customer view without switching systems and enabling end-to-end workflows across support, sales, and operations.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-62b2282\">\n                        <a href=\"#collapse-526a3186a615ce355170\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615ce355170\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615ce355170\">\n                            \n                            <span class=\"ekit-accordion-title\">How does Freshdesk compare to Zendesk for mid-market customer support? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615ce355170\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-62b2282\" data-parent=\"#accordion-6a615ce355170\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshdesk offers a lower total cost of ownership than Zendesk, with Freddy AI included across all tiers rather than priced as an add-on. For mid-market teams running omnichannel support at scale, Freshdesk delivers comparable performance at significantly lower cost \u2014 with faster deployment and a simpler configuration model for teams without dedicated CX ops resources.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-62b2282\">\n                        <a href=\"#collapse-5203dad6a615ce355170\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615ce355170\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615ce355170\">\n                            \n                            <span class=\"ekit-accordion-title\">What does Freshdesk optimization involve \u2014 and when is it needed?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615ce355170\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-62b2282\" data-parent=\"#accordion-6a615ce355170\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Freshdesk optimization applies to environments that are live but underperforming \u2014 where Freddy AI deflection is below target, CSAT is not improving, or routing is creating delays. B-TRNSFRMD audits the configuration, rebuilds the knowledge base, reconfigures Freddy AI flows, and tunes automations to restore the support performance the platform was built to deliver.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Freshdesk Implementation Partner Smarter Customer Service, Powered by Freddy AI. AI-Powered Omnichannel Support to help you deflect, resolve, and retain. Talk To A Freshdesk Expert \u2192 Read Success Stories Freshdesk Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshdesk so Freddy AI deflects more, your team resolves faster, CSAT climbs, and every support interaction becomes a driver of retention and revenue. Freshdesk Capabilities The modules we configure, connect, and activate \u2014 so every customer gets fast, consistent support across every channel your business operates on. Omnichannel CX Email, live chat, WhatsApp, social, and voice \u2014 unified in one AI-connected workspace so your customers get consistent, fast support on every channel they already use. Freddy AI Agents Ready-to-deploy AI agents that autonomously resolve customer inquiries across every channel, 24\/7 \u2014 so your queue shrinks and your customers get answers instantly. AI Copilot &amp; Insights Real-time reply suggestions, ticket summaries, and sentiment detection in every agent&#8217;s workspace \u2014 so your team responds faster, handles more, and never enters a conversation cold. Workflow Automation Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so the right ticket reaches the right agent every time. Knowledge Base &amp; Self-Service A structured knowledge base that resolves customer questions before they become tickets \u2014 and gives Freddy AI Agents the content foundation to handle what gets through. Analytics &amp; Reporting Real-time CSAT tracking, resolution analytics, and AI-generated insights \u2014 so your CX leadership always knows what&#8217;s working, what isn&#8217;t, and where to act next. Featured Resource Live on Freshdesk but Not Seeing the ROI? Most Freshdesk environments go live with Freddy AI licensed and never properly activated \u2014 tickets still pile up, CSAT stays flat, and the savings never show up. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and CSAT numbers your business case promised. Explore OptimizeAI \u2192 Freshdesk Implementation &amp; Optimization We implement Freshdesk right the first time, activate Freddy AI from day one, and keep the platform optimized as your CX goals evolve \u2014 so it always performs the way your business needs it to. Freshdesk Implementation &amp; Optimization Freshdesk configured around your actual CX workflows \u2014 every channel, routing rule, and SLA built for how your support team operates, not a default template. Freddy AI Activation &amp; Optimization Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure them against your knowledge base, and continuously optimize deflection so the numbers keep improving. Workflow Automation &amp; Routing Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually redirecting tickets. CX Platform Migration Move off Zendesk, Salesforce Service Cloud, or any legacy platform with zero ticket history loss and zero disruption to live customer queues. Platform Integration Freshdesk connected to your CRM, telephony, and business systems \u2014 so every agent has a complete customer view without switching between tools to answer a single question. Managed Support Your dedicated Freshdesk partner after go-live \u2014 optimizing workflows, expanding channels, and keeping Freddy AI performing as your support operation evolves. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start Go live with Freshdesk configured around your actual CX workflows, every channel connected, and Freddy AI activated from day one \u2014 so the platform delivers value from week one. Full Freshdesk Implementation Omnichannel Channel Setup Freddy AI Activation Agent Enablement &amp; Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Already on Freshdesk but not seeing ROI? We activate Freddy AI Agents, restructure your knowledge base, tune automation rules, and build the dashboards your CX leadership actually uses. Freddy AI Activation Knowledge Base Optimization Workflow &amp; Routing Automation Platform Performance Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Freshdesk partner as your support operation scales \u2014 tuning Freddy AI, expanding channels, building new automations, and keeping the platform optimized as demand evolves. Ongoing Platform Support Freddy AI Optimization Workflow Enhancements Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start Go live with Freshdesk configured around your actual CX workflows, every channel connected, and Freddy AI activated from day one \u2014 so the platform delivers value from week one. Full Freshdesk Implementation Omnichannel Channel Setup Freddy AI Activation Agent Enablement &amp; Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Already on Freshdesk but not seeing ROI? We activate Freddy AI Agents, restructure your knowledge base, tune automation rules, and build the dashboards your CX leadership actually uses. Freddy AI Activation Knowledge Base Optimization Workflow &amp; Routing Automation Platform Performance Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Freshdesk partner as your support operation scales \u2014 tuning Freddy AI, expanding channels, building new automations, and keeping the platform optimized as demand evolves. Ongoing Platform Support Freddy AI Optimization Workflow Enhancements Performance Reporting Go Live in 8\u201313 Weeks Success Stories Client Story \u00b7 Financial Services Financial Services Group Modernizes Money Services &amp; Cuts Call Volume 30% Across 17 Countries with Freshworks A leading financial services group&#8217;s money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20\u201330%Call Volume Reduction via Automation 50%Remote Workforce Enabled 17Countries Unified Read Story 17 Client Story \u00b7 Healthcare Urgent Care Provider Scales Patient Support &amp; Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service. $1.3MAnnual Savings From AI-Driven Automation 94.9%CSAT Score Post-Implementation 1,910Monthly Bot Chats Deflected Read Story $1.3M Latest From Our Blog Freshdesk<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-46775","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Freshdesk - B-TRNSFRMD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freshdesk - B-TRNSFRMD\" \/>\n<meta property=\"og:description\" content=\"Freshdesk Implementation Partner Smarter Customer Service, Powered by Freddy AI. AI-Powered Omnichannel Support to help you deflect, resolve, and retain. Talk To A Freshdesk Expert \u2192 Read Success Stories Freshdesk Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshdesk so Freddy AI deflects more, your team resolves faster, CSAT climbs, and every support interaction becomes a driver of retention and revenue. Freshdesk Capabilities The modules we configure, connect, and activate \u2014 so every customer gets fast, consistent support across every channel your business operates on. Omnichannel CX Email, live chat, WhatsApp, social, and voice \u2014 unified in one AI-connected workspace so your customers get consistent, fast support on every channel they already use. Freddy AI Agents Ready-to-deploy AI agents that autonomously resolve customer inquiries across every channel, 24\/7 \u2014 so your queue shrinks and your customers get answers instantly. AI Copilot &amp; Insights Real-time reply suggestions, ticket summaries, and sentiment detection in every agent&#8217;s workspace \u2014 so your team responds faster, handles more, and never enters a conversation cold. Workflow Automation Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so the right ticket reaches the right agent every time. Knowledge Base &amp; Self-Service A structured knowledge base that resolves customer questions before they become tickets \u2014 and gives Freddy AI Agents the content foundation to handle what gets through. Analytics &amp; Reporting Real-time CSAT tracking, resolution analytics, and AI-generated insights \u2014 so your CX leadership always knows what&#8217;s working, what isn&#8217;t, and where to act next. Featured Resource Live on Freshdesk but Not Seeing the ROI? Most Freshdesk environments go live with Freddy AI licensed and never properly activated \u2014 tickets still pile up, CSAT stays flat, and the savings never show up. In 9 weeks, OptimizeAI closes that gap \u2014 activating Freddy AI, building the automations your team needs, and delivering the deflection and CSAT numbers your business case promised. Explore OptimizeAI \u2192 Freshdesk Implementation &amp; Optimization We implement Freshdesk right the first time, activate Freddy AI from day one, and keep the platform optimized as your CX goals evolve \u2014 so it always performs the way your business needs it to. Freshdesk Implementation &amp; Optimization Freshdesk configured around your actual CX workflows \u2014 every channel, routing rule, and SLA built for how your support team operates, not a default template. Freddy AI Activation &amp; Optimization Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure them against your knowledge base, and continuously optimize deflection so the numbers keep improving. Workflow Automation &amp; Routing Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually redirecting tickets. CX Platform Migration Move off Zendesk, Salesforce Service Cloud, or any legacy platform with zero ticket history loss and zero disruption to live customer queues. Platform Integration Freshdesk connected to your CRM, telephony, and business systems \u2014 so every agent has a complete customer view without switching between tools to answer a single question. Managed Support Your dedicated Freshdesk partner after go-live \u2014 optimizing workflows, expanding channels, and keeping Freddy AI performing as your support operation evolves. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start Go live with Freshdesk configured around your actual CX workflows, every channel connected, and Freddy AI activated from day one \u2014 so the platform delivers value from week one. Full Freshdesk Implementation Omnichannel Channel Setup Freddy AI Activation Agent Enablement &amp; Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Already on Freshdesk but not seeing ROI? We activate Freddy AI Agents, restructure your knowledge base, tune automation rules, and build the dashboards your CX leadership actually uses. Freddy AI Activation Knowledge Base Optimization Workflow &amp; Routing Automation Platform Performance Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Freshdesk partner as your support operation scales \u2014 tuning Freddy AI, expanding channels, building new automations, and keeping the platform optimized as demand evolves. Ongoing Platform Support Freddy AI Optimization Workflow Enhancements Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start Go live with Freshdesk configured around your actual CX workflows, every channel connected, and Freddy AI activated from day one \u2014 so the platform delivers value from week one. Full Freshdesk Implementation Omnichannel Channel Setup Freddy AI Activation Agent Enablement &amp; Go-Live Support Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Already on Freshdesk but not seeing ROI? We activate Freddy AI Agents, restructure your knowledge base, tune automation rules, and build the dashboards your CX leadership actually uses. Freddy AI Activation Knowledge Base Optimization Workflow &amp; Routing Automation Platform Performance Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Freshdesk partner as your support operation scales \u2014 tuning Freddy AI, expanding channels, building new automations, and keeping the platform optimized as demand evolves. Ongoing Platform Support Freddy AI Optimization Workflow Enhancements Performance Reporting Go Live in 8\u201313 Weeks Success Stories Client Story \u00b7 Financial Services Financial Services Group Modernizes Money Services &amp; Cuts Call Volume 30% Across 17 Countries with Freshworks A leading financial services group&#8217;s money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce. 20\u201330%Call Volume Reduction via Automation 50%Remote Workforce Enabled 17Countries Unified Read Story 17 Client Story \u00b7 Healthcare Urgent Care Provider Scales Patient Support &amp; Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service. $1.3MAnnual Savings From AI-Driven Automation 94.9%CSAT Score Post-Implementation 1,910Monthly Bot Chats Deflected Read Story $1.3M Latest From Our Blog Freshdesk\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brandmender.com\/btrnsfrmd\/freshdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"B-TRNSFRMD\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-21T10:50:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1470\" \/>\n\t<meta property=\"og:image:height\" content=\"1070\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/\",\"name\":\"Freshdesk - B-TRNSFRMD\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/banner-4-1024x745.png\",\"datePublished\":\"2026-07-19T09:53:58+00:00\",\"dateModified\":\"2026-07-21T10:50:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/#primaryimage\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/banner-4.png\",\"contentUrl\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/banner-4.png\",\"width\":1470,\"height\":1070},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/freshdesk\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Freshdesk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/#website\",\"url\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/\",\"name\":\"B-TRNSFRMD\",\"description\":\"AI Native CX &amp; ITSM Transformation\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/brandmender.com\\\/btrnsfrmd\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Freshdesk - B-TRNSFRMD","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Freshdesk - B-TRNSFRMD","og_description":"Freshdesk Implementation Partner Smarter Customer Service, Powered by Freddy AI. AI-Powered Omnichannel Support to help you deflect, resolve, and retain. Talk To A Freshdesk Expert \u2192 Read Success Stories Freshdesk Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Freshworks partner with 60+ implementations delivered \u2014 we implement, optimize, and manage Freshdesk so Freddy AI deflects more, your team resolves faster, CSAT climbs, and every support interaction becomes a driver of retention and revenue. Freshdesk Capabilities The modules we configure, connect, and activate \u2014 so every customer gets fast, consistent support across every channel your business operates on. Omnichannel CX Email, live chat, WhatsApp, social, and voice \u2014 unified in one AI-connected workspace so your customers get consistent, fast support on every channel they already use. 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Freshdesk Implementation &amp; Optimization Freshdesk configured around your actual CX workflows \u2014 every channel, routing rule, and SLA built for how your support team operates, not a default template. Freddy AI Activation &amp; Optimization Freddy AI licensed is not Freddy AI working. We activate AI Agents, configure them against your knowledge base, and continuously optimize deflection so the numbers keep improving. Workflow Automation &amp; Routing Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually redirecting tickets. CX Platform Migration Move off Zendesk, Salesforce Service Cloud, or any legacy platform with zero ticket history loss and zero disruption to live customer queues. 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