{"id":46808,"date":"2026-07-19T11:13:16","date_gmt":"2026-07-19T11:13:16","guid":{"rendered":"https:\/\/brandmender.com\/btrnsfrmd\/?page_id=46808"},"modified":"2026-07-20T13:31:43","modified_gmt":"2026-07-20T13:31:43","slug":"zendesk","status":"publish","type":"page","link":"https:\/\/brandmender.com\/btrnsfrmd\/zendesk\/","title":{"rendered":"Zendesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"46808\" class=\"elementor elementor-46808\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e77185 hero e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7e77185\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68a8d12 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"68a8d12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3269ffc animated-slow elementor-widget elementor-widget-elementskit-heading\" data-id=\"3269ffc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Zendesk Implementation Partner\n<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-727b4fb elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"727b4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Resolve Faster. Deflect More. Retain More with Zendesk AI.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce7dcf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ce7dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">AI-Powered Customer Service to help you deflect more, resolve faster, and turn every support interaction into a better customer experience.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b96dc0 elementor-widget elementor-widget-html\" data-id=\"0b96dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cta-row\">\r\n        <a class=\"btn btn-primary\" href=\"https:\/\/calendly.com\/btrnsfrmd\/talk-to-freshservice-expert\">Talk To A Zendesk Expert <span class=\"arr\">\u2192<\/span><\/a>\r\n        <a class=\"btn btn-secondary\" href=\"https:\/\/brandmender.com\/btrnsfrmd\/success-stories\/\">Read Success Stories<\/a>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-700ce1e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"700ce1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d049e26 elementor-widget elementor-widget-image\" data-id=\"d049e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"582\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-1024x745.png\" class=\"attachment-large size-large wp-image-46980\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-1024x745.png 1024w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-300x218.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-768x559.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4-150x109.png 150w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/07\/banner-4.png 1470w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f618a25 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f618a25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:84,&quot;sticky_offset_mobile&quot;:60,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0609bf elementor-widget elementor-widget-html\" data-id=\"c0609bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"subnav\" id=\"subnav\">\r\n  <div class=\"subnav-i\">\r\n    <a href=\"#capabilities\" class=\"active\">Zendesk Capabilities<\/a>\r\n    <a href=\"#services\">Our Services<\/a>\r\n    <a href=\"#stories\">Success Stories<\/a>\r\n    <a href=\"#why\">Why B-TRNSFRMD<\/a>\r\n    <a href=\"#faq\">FAQs<\/a>\r\n  <\/div>\r\n<\/nav>\r\n<div id=\"subnavSpacer\" class=\"subnav-spacer\"><\/div>\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n    const subnavLinks = document.querySelectorAll('.subnav a');\r\n    const sections = [];\r\n    subnavLinks.forEach(function (link) {\r\n        const href = link.getAttribute('href');\r\n        if (href && href.startsWith('#')) {\r\n            const section = document.querySelector(href);\r\n            if (section) {\r\n                sections.push({ link: link, section: section });\r\n            }\r\n        }\r\n    });\r\n    function updateActiveNav() {\r\n        const offset = window.innerWidth <= 768 ? 54 : 74;\r\n        const scrollPos = window.pageYOffset + offset + 60;\r\n        let current = null;\r\n        sections.forEach(function (item) {\r\n            if (item.section.offsetTop <= scrollPos) {\r\n                current = item;\r\n            }\r\n        });\r\n        subnavLinks.forEach(function (link) {\r\n            link.classList.remove('active');\r\n        });\r\n        if (current) {\r\n            current.link.classList.add('active');\r\n            current.link.scrollIntoView({ behavior: 'smooth', inline: 'center', block: 'nearest' });\r\n        } else if (subnavLinks.length > 0) {\r\n            subnavLinks[0].classList.add('active');\r\n        }\r\n    }\r\n    window.addEventListener('scroll', updateActiveNav);\r\n    updateActiveNav();\r\n});\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3f3c01 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e3f3c01\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fb498df e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fb498df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da3df89 elementor-widget elementor-widget-image\" data-id=\"da3df89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"205\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-1024x262.png\" class=\"attachment-large size-large wp-image-40916\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-1024x262.png 1024w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-300x77.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-768x196.png 768w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-1536x393.png 1536w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-2048x524.png 2048w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2026\/06\/Zendesk-Logo-150x38.png 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58d5d1f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"58d5d1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff2178f elementor-widget elementor-widget-text-editor\" data-id=\"ff2178f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tB-TRNSFRMD is a certified Zendesk partner \u2014 we implement, optimize, and manage Zendesk so AI Agents handle more, your team resolves faster, and every support interaction becomes a measurable driver of CSAT, retention, and revenue growth.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2781272 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2781272\" data-element_type=\"container\" data-e-type=\"container\" id=\"capabilities\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5db0508 elementor-widget elementor-widget-heading\" data-id=\"5db0508\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zendesk Capabilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efbc574 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"efbc574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe modules we configure, connect, and activate \u2014 across AI Agents, Copilot, omnichannel, self-service, and analytics \u2014 to deliver measurable CX outcomes for your team.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c1bc1 elementor-widget elementor-widget-html\" data-id=\"b8c1bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cards-g\">\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D2137,#1A3A50)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/div>\r\n    <h3>Omnichannel CX &amp; Ticketing<\/h3>\r\n    <p>Email, live chat, WhatsApp, voice, and social \u2014 unified in one intelligent workspace with smart routing, SLA enforcement, and priority queues built around how your support operation actually runs.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A1035,#2D1B55)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.22 4.22l2.83 2.83M16.95 16.95l2.83 2.83M1 12h4M19 12h4M4.22 19.78l2.83-2.83M16.95 7.05l2.83-2.83\"\/><\/svg><\/div>\r\n    <h3>Zendesk AI Agents<\/h3>\r\n    <p>Autonomous AI agents that resolve customer inquiries across every channel, 24\/7 \u2014 continuously learning from every interaction so resolution rates improve over time, not just at go-live.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D3030,#1A4A3A)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><path d=\"M12 3a9 9 0 1 0 9 9\"\/><\/svg><\/div>\r\n    <h3>AI Copilot<\/h3>\r\n    <p>A proactive AI assistant built into every agent's workspace \u2014 reply suggestions, ticket summaries, sentiment detection, and next-best-action guidance so your team handles more without slowing down.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A2535,#0D1D3A)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M3 9h18M9 21V9\"\/><\/svg><\/div>\r\n    <h3>Zendesk Guide &amp; Self-Service<\/h3>\r\n    <p>A structured knowledge base that resolves customer questions before they open a ticket \u2014 and gives AI Agents the content foundation to deliver accurate, consistent answers across every channel.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#1A0D2E,#2E1545)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 21h18M5 21V7l7-4 7 4v14M9 21v-6h6v6\"\/><\/svg><\/div>\r\n    <h3>Employee Service<\/h3>\r\n    <p>Extend Zendesk beyond customer support to internal IT and HR service delivery \u2014 unified portals, automated workflows, and AI-assisted resolution for every team that depends on structured service.<\/p>\r\n  <\/div>\r\n  <div class=\"cap-card\" style=\"background:linear-gradient(135deg,#0D1A30,#1A2D40)\">\r\n    <div class=\"cap-ov\"><\/div>\r\n    <div class=\"cap-ico\"><svg viewBox=\"0 0 24 24\"><line x1=\"18\" y1=\"20\" x2=\"18\" y2=\"10\"\/><line x1=\"12\" y1=\"20\" x2=\"12\" y2=\"4\"\/><line x1=\"6\" y1=\"20\" x2=\"6\" y2=\"14\"\/><\/svg><\/div>\r\n    <h3>Analytics, QA &amp; Workforce<\/h3>\r\n    <p>Real-time CSAT tracking, AI-powered quality scoring for every interaction, and workforce management \u2014 so your CX leadership has the visibility to act, not just report.<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4adec1e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4adec1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b5902f e-con-full roi-1 e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3b5902f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6da9005 elementor-widget elementor-widget-heading\" data-id=\"6da9005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Featured Resource<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a68da elementor-widget elementor-widget-heading\" data-id=\"42a68da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ea562 elementor-widget elementor-widget-text-editor\" data-id=\"13ea562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f748cc3 elementor-widget elementor-widget-html\" data-id=\"f748cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a href=\"#\" class=\"roi-btn\">Read Full Blog \u2192<\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a61dd3 e-con-full roi-2 e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7a61dd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-504dc10 elementor-widget elementor-widget-html\" data-id=\"504dc10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"roi-mock\">\r\n          <div class=\"mock-lbl\">What\u2019s Inside<\/div>\r\n          <div class=\"mock-row\"><span>Zendesk AI Agents & Deflection Rates<\/span><span class=\"mock-val\">\u2713<\/span><\/div>\r\n          <div class=\"mock-row\"><span>AI Copilot Impact on Handle Time<\/span><span class=\"mock-val\">\u2713<\/span><\/div>\r\n          <div class=\"mock-row\"><span>Quality Scoring & CSAT Correlation\r\n<\/span><span class=\"mock-val\">\u2713<\/span><\/div>\r\n          <div class=\"mock-row\"><span>First-Contact Resolution Benchmarks\r\n<\/span><span class=\"mock-val\">\u2713<\/span><\/div>\r\n          <div class=\"mock-tot\"><span>B-TRNSFRMD \u00b7 2026<\/span><span class=\"tv\">Free Guide<\/span><\/div>\r\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cf2b66 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"7cf2b66\" data-element_type=\"container\" data-e-type=\"container\" id=\"services\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4988535 elementor-widget elementor-widget-heading\" data-id=\"4988535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How We Help<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aede38d elementor-widget elementor-widget-text-editor\" data-id=\"aede38d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe implement Zendesk right the first time, activate AI Agents from day one, and keep the platform optimized as your CX operation scales.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7426347 elementor-widget elementor-widget-html\" data-id=\"7426347\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"svc-g\">\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><path d=\"M12 3a9 9 0 1 0 9 9\"\/><\/svg><\/div>\r\n    <h3>Zendesk Implementation &amp; Optimization<\/h3>\r\n    <p>Zendesk configured around your actual support workflows \u2014 every channel, routing rule, and SLA built to match how your team operates and your customers expect to be served.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.22 4.22l2.83 2.83M16.95 16.95l2.83 2.83M1 12h4M19 12h4M4.22 19.78l2.83-2.83M16.95 7.05l2.83-2.83\"\/><\/svg><\/div>\r\n    <h3>Zendesk AI Agents &amp; Copilot Activation<\/h3>\r\n    <p>We activate and optimize Zendesk AI Agents and Copilot across your support workflows so your team sees real deflection, faster resolution, and measurable productivity gains from week one.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/><path d=\"M3 9h18M9 21V9\"\/><\/svg><\/div>\r\n    <h3>Workflow Automation &amp; Routing<\/h3>\r\n    <p>Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually triaging every ticket.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M17 1l4 4-4 4\"\/><path d=\"M3 11V9a4 4 0 0 1 4-4h14\"\/><path d=\"M7 23l-4-4 4-4\"\/><path d=\"M21 13v2a4 4 0 0 1-4 4H3\"\/><\/svg><\/div>\r\n    <h3>CX Platform Migration<\/h3>\r\n    <p>Move off your existing CX platform with zero ticket history loss and zero disruption to live customer queues \u2014 every workflow remapped, every record preserved, and your team fully transitioned.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/div>\r\n    <h3>Platform Integration<\/h3>\r\n    <p>Zendesk connected to your existing tools \u2014 CRM, telephony, and beyond \u2014 so every agent has a complete customer view without switching between systems to answer a single question.<\/p>\r\n  <\/div>\r\n  <div class=\"svc-card\">\r\n    <div class=\"svc-ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"\/><\/svg><\/div>\r\n    <h3>Managed Support<\/h3>\r\n    <p>Your dedicated Zendesk partner after go-live \u2014 optimizing AI Agents, expanding channels, and keeping the platform performing as your support operation evolves.<\/p>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34a3cb5 creatio-section e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"34a3cb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-301cb03 animated-slow elementor-widget elementor-widget-elementskit-heading\" data-id=\"301cb03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:0.1}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">CHOOSE YOUR ENGAGEMENT<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-012cd2b elementor-widget elementor-widget-heading\" data-id=\"012cd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Engagement Model That Fits Where You Are<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf9ed5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ccf9ed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWhether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc4a18 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"dcc4a18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"231492120\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2314921201\" data-tab-title-id=\"e-n-tab-title-2314921201\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2314921201\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tQuick Start\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2314921202\" data-tab-title-id=\"e-n-tab-title-2314921202\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2314921202\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOptimizeAI\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2314921203\" data-tab-title-id=\"e-n-tab-title-2314921203\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2314921203\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tContinuum\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2314921201\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921201\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-1bc91d5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1bc91d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-016f770 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"016f770\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b96d35 elementor-widget elementor-widget-icon-box\" data-id=\"7b96d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t01 \u00b7 Implementation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea908a9 elementor-widget elementor-widget-heading\" data-id=\"ea908a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quick Start<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4d01c box-text elementor-widget elementor-widget-text-editor\" data-id=\"6e4d01c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFull Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77cccbb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"77cccbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Omnichannel Setup &amp; Configuration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Routing, SLA &amp; Automation Design<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Zendesk Guide Build-Out<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Agent Enablement &amp; Go-Live<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ab5444 img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5ab5444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1addf16 elementor-widget elementor-widget-html\" data-id=\"1addf16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06a1.65 1.65 0 0 0-.33 1.82V9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg><\/div>\r\n        <div class=\"en2-badge\">Go Live in 8\u201313 Weeks<\/div>\r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2314921202\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2314921202\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-5e3e470 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5e3e470\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ffac068 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ffac068\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c169e5 elementor-widget elementor-widget-icon-box\" data-id=\"1c169e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t02 \u00b7 OPTIMIZATION\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddbbab7 elementor-widget elementor-widget-heading\" data-id=\"ddbbab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OptimizeAI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f4abc box-text elementor-widget elementor-widget-text-editor\" data-id=\"12f4abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLive on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74458e7 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"74458e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Zendesk AI Agents Activation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Zendesk Guide Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow &amp; Routing Redesign<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Self-Service Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c34eb2e img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c34eb2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d73e5b elementor-widget elementor-widget-html\" data-id=\"8d73e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"en2-right\">\r\n        <svg class=\"en2-radar\" viewBox=\"0 0 400 400\" fill=\"none\">\r\n          <circle cx=\"200\" cy=\"200\" r=\"80\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"130\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"200\" cy=\"200\" r=\"180\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"60 300\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 200 200\" to=\"360 200 200\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n        <div class=\"en2-center\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06a1.65 1.65 0 0 0 1.82.33H9a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 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data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64e7116 elementor-widget elementor-widget-icon-box\" data-id=\"64e7116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t03 \u00b7 MANAGED SUPPORT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b719ce elementor-widget elementor-widget-heading\" data-id=\"6b719ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Continuum\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d811ad box-text elementor-widget elementor-widget-text-editor\" data-id=\"2d811ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYour dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326e1e2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"326e1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ongoing Platform Support<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Continuous AI Optimization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"8\" height=\"8\" viewBox=\"0 0 8 8\"><circle cx=\"4\" cy=\"4\" r=\"4\" fill=\"#ff9a1f\"><\/circle><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CX Advisory &amp; Roadmapping<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\"><g id=\"Group_920\" data-name=\"Group 920\" transform=\"translate(-1212 -2224)\"><circle id=\"Ellipse_11\" data-name=\"Ellipse 11\" cx=\"14\" cy=\"14\" r=\"14\" transform=\"translate(1212 2224)\" fill=\"#777\"><\/circle><path id=\"arrow_right_alt_FILL0_wght400_GRAD0_opsz24\" d=\"M166.942-711.67l-.972-1.007,2.464-2.464H160v-1.388h8.434l-2.464-2.464.972-1.007,4.165,4.165Z\" transform=\"translate(1060.4 2953.8)\" fill=\"#fff\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Performance Reporting<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-766628b img-sec elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"766628b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ac9d6 elementor-widget elementor-widget-html\" data-id=\"d7ac9d6\" data-element_type=\"widget\" data-e-type=\"widget\" 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fill=\"none\"\/>\r\n      <path d=\"M400 10 Q240 130 400 250\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M360 0 Q200 130 360 260\" stroke=\"rgba(255,255,255,0.12)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M310 0 Q170 130 310 260\" stroke=\"rgba(255,255,255,0.11)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M260 0 Q140 130 260 260\" stroke=\"rgba(255,255,255,0.10)\" stroke-width=\"1.5\" fill=\"none\"\/>\r\n      <path d=\"M400 55 Q280 130 400 205\" stroke=\"rgba(100,120,255,0.12)\" stroke-width=\"2\" fill=\"none\"\/>\r\n      <path d=\"M400 80 Q260 130 400 180\" stroke=\"rgba(100,120,255,0.10)\" stroke-width=\"2\" fill=\"none\"\/>\r\n    <\/svg>\r\n    <div class=\"pb-l\">\r\n      <div class=\"pb-ey\">Latest From Our Blog<\/div>\r\n      <h2>How <span>Zendesk AI<\/span> Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026<\/h2>\r\n      <p>AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution.<\/p>\r\n      <a href=\"#\" class=\"pb-btn\">Read Full Blog<\/a>\r\n    <\/div>\r\n    <div class=\"pb-r\">\r\n      <div class=\"pb-doc\">\r\n        <div class=\"doc-line\"><\/div>\r\n        <div class=\"dl\">B-TRNSFRMD<\/div>\r\n        <div class=\"dt\">How <span>Zendesk AI<\/span> Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026<\/div>\r\n        <div class=\"ds\">Zendesk \u00b7 AI Agents \u00b7 CX<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3358832 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3358832\" data-element_type=\"container\" data-e-type=\"container\" id=\"why\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73d3501 elementor-widget elementor-widget-html\" data-id=\"73d3501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"why-i\">\r\n    <p class=\"why-ov\">WHY CHOOSE B-TRNSFRMD<\/p>\r\n    <h2>Enterprise CX Expertise. Mid-Market Economics.<\/h2>\r\n    <p class=\"why-sub\">Certified specialists. A proven methodology. Every engagement tied to CSAT, deflection, and cost-to-serve outcomes your leadership can measure.<\/p>\r\n    <div class=\"wy2-tabs\">\r\n    <button class=\"wy2-tab active\">Proven Delivery<\/button>\r\n      <button class=\"wy2-tab\">Certified Specialists<\/button>\r\n      <button class=\"wy2-tab\">Lower Cost<\/button>\r\n      <button class=\"wy2-tab\">Full-Stack Coverage<\/button>\r\n      <button class=\"wy2-tab\">PATH TO OUTCOME&trade;<\/button>\r\n      <button class=\"wy2-tab\">Vertical Expertise<\/button>\r\n    <\/div>\r\n    <div class=\"wy2-panel\">\r\n      <div class=\"wy2-slide active\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">PROVEN DELIVERY<\/div>\r\n          <h3>A Growing CX Practice Built on Measurable Outcomes<\/h3>\r\n          <p>Delivered across Zendesk, Freshdesk, and Freshservice \u2014 with CSAT, deflection, and cost-per-ticket outcomes across healthcare, financial services, and retail.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Measurable Outcomes<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">CERTIFIED SPECIALISTS<\/div>\r\n          <h3>Certified Zendesk Specialists<\/h3>\r\n          <p>Every engagement is led by Zendesk-certified consultants with deep Zendesk AI, Zendesk Guide, and omnichannel architecture experience in mid-market environments.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Certified Specialists<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">LOWER COST<\/div>\r\n          <h3>Lower Cost of Delivery<\/h3>\r\n          <p>Our onshore\/offshore model gives you senior Zendesk expertise at a price point mid-market CX budgets can sustain \u2014 without the enterprise agency markup.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Cost-Efficient Delivery<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">FULL-STACK COVERAGE<\/div>\r\n          <h3>Full-Stack Zendesk Coverage<\/h3>\r\n          <p>Implementation, Zendesk Guide, AI Agents activation, integrations, and managed services \u2014 all under one roof.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">End-to-End Coverage<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">METHODOLOGY<\/div>\r\n          <h3>PATH TO OUTCOME&trade; Methodology<\/h3>\r\n          <p>Every phase ties to measurable outcomes \u2014 CSAT, deflection rate, cost per ticket. Progress isn't activity. It's impact you can present to leadership.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">Outcome-Tied Delivery<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"wy2-slide\">\r\n        <div class=\"wy2-left\">\r\n          <div class=\"wy2-ovl\">VERTICAL EXPERTISE<\/div>\r\n          <h3>Vertical-Specific Delivery<\/h3>\r\n          <p>Healthcare, banking and financial services, and retail \u2014 each with distinct compliance, workflow, and customer interaction realities built into how we deliver.<\/p>\r\n          <\/div>\r\n        <div class=\"wy2-right\">\r\n        <svg class=\"wy2-radar\" viewBox=\"0 0 360 360\" fill=\"none\">\r\n          <circle cx=\"180\" cy=\"180\" r=\"70\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"115\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.1)\" stroke-width=\"1\"\/>\r\n          <circle cx=\"180\" cy=\"180\" r=\"160\" stroke=\"rgba(255,255,255,0.3)\" stroke-width=\"1\" fill=\"none\" stroke-dasharray=\"55 260\">\r\n            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 180 180\" to=\"360 180 180\" dur=\"8s\" repeatCount=\"indefinite\"\/>\r\n          <\/circle>\r\n        <\/svg>\r\n          <div class=\"wy2-lbl\">3 Core Verticals<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <script>\r\n      const wtabs = document.querySelectorAll('.wy2-tab');\r\n    const wsl = document.querySelectorAll('.wy2-slide');\r\n    wtabs.forEach((t,i) => t.addEventListener('click', () => {\r\n      wtabs.forEach((x,j) => x.classList.toggle('active', j === i));\r\n      wsl.forEach((x,j) => x.classList.toggle('active', j === i));\r\n    }));\r\n  <\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e435e1c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e435e1c\" data-element_type=\"container\" data-e-type=\"container\" id=\"cta\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f04881b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f04881b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-447fd55 elementor-widget elementor-widget-heading\" data-id=\"447fd55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let's Talk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c6252 elementor-widget elementor-widget-heading\" data-id=\"73c6252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implement Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0dc6cb elementor-widget elementor-widget-heading\" data-id=\"e0dc6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"cta\">with Confidence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c635ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1c635ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFrom your first Zendesk configuration to AI Agents fully delivering \u2014 we build the CX operation your customers experience and your leadership can measure.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29bea22 elementor-widget elementor-widget-html\" data-id=\"29bea22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"closing-actions\">\r\n        <a class=\"btn btn-warm\" href=\"https:\/\/calendly.com\/btrnsfrmd\/talk-to-freshservice-expert\" target=\"_blanl\">Talk to a Zendesk Expert <span class=\"arr\">\u2192<\/span><\/a>\r\n        \r\n      <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed931e7 elementor-widget elementor-widget-heading\" data-id=\"ed931e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">success@btrnsfrmd.com<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e7a6a4 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0e7a6a4\" data-element_type=\"container\" data-e-type=\"container\" id=\"stories\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6410591 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6410591\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a5f39e3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a5f39e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d1555 elementor-widget elementor-widget-html\" data-id=\"46d1555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.insights-head a {\r\n    font-size: 13.5px;\r\n    font-weight: 600;\r\n    color: #181f34 !important;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.14em;\r\n    border-bottom: 2px solid #181f34;\r\n    text-decoration: none;\r\n    transition: 0.3s ease;\r\n    font-family:'Poppins', -apple-system, BlinkMacSystemFont, sans-serif;\r\n}\r\n\r\n.insights-head h2 {\r\n    font-family:'Poppins', -apple-system, BlinkMacSystemFont, sans-serif;\r\n    font-size: 44px;\r\n    font-weight: 600;\r\n    letter-spacing: -0.02em;\r\n    line-height: 1.05;\r\n    margin: 0;\r\n    color: #181f34 !important;\r\n}\r\n\r\n.insights-head h2 .accent {\r\n    color: #ff9a1f;\r\n}\r\n\r\n.insights-head {\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: flex-end;\r\n    flex-wrap: wrap;\r\n    gap: 20px;\r\n}\r\n\r\n.insights-head a:hover {\r\n    color: #ff9a1f !important;\r\n    border-color: #ff9a1f;\r\n}\r\n\r\n@media (max-width: 1024px){\r\n    .insights-head h2{\r\n        font-size: 28px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n<div class=\"insights-head\">\r\n    <h2>Featured <span class=\"accent\">Insights<\/span><\/h2>\r\n    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/insights-resources\/\">See All \u2192<\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2af82 elementor-widget elementor-widget-shortcode\" data-id=\"7b2af82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<style>\n\t\t\t.cl-meta {\n\t\t\t\tdisplay: flex;\n\t\t\t\talign-items: center;\n\t\t\t\tjustify-content: space-between;\n\t\t\t\tfont-size: 10.5px;\n\t\t\t\tfont-family: 'Manrope', sans-serif;\n\t\t\t\ttext-transform: uppercase;\n\t\t\t\tletter-spacing: .16em;\n\t\t\t\tmargin: 0;\n\t\t\t}\n\t\t\t.cl-category {\n\t\t\t\tfont-size: 10.5px;\n\t\t\t\tfont-family: 'Manrope', sans-serif;\n\t\t\t\ttext-transform: uppercase;\n\t\t\t\tcolor: #0d1117;\n\t\t\t\tfont-weight: 500;\n\t\t\t}\n\n\t\t\t.cl-date {\n\t\t\t\tcolor: #888;\n\t\t\t\tfont-weight: 500;\n\t\t\t\tmargin-left: auto;\n\t\t\t}\n\t\t<\/style>\t\n    <div class=\"card-loop-wrapper cl-col-3 \">\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(135deg,#0e7fb8,#19a8ec)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/smarter-segmentation-financial-services\/\">\n                                <img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/05\/BT-Banner-300x211.jpg\" class=\"cl-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/05\/BT-Banner-300x211.jpg 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/05\/BT-Banner.jpg 642w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">May 20, 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/smarter-segmentation-financial-services\/\">Why Smarter Segmentation Is the Next Big Move in Financial Services?<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/smarter-segmentation-financial-services\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n                    <div class=\"cl-item\">\n                                    <div class=\"cl-image\" style=\"background:linear-gradient(90deg,#ff9a1f 0%,#ff5b3e 45%,#ff2c8a 100%)\">\n                                                    <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/zendesk-ai-new-era-of-cx\/\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/03\/bt-banner-blog-300x211.png\" class=\"cl-thumb wp-post-image\" alt=\"bt-banner-blog\" srcset=\"https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/03\/bt-banner-blog-300x211.png 300w, https:\/\/brandmender.com\/btrnsfrmd\/wp-content\/uploads\/2025\/03\/bt-banner-blog.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>                            <\/a>\n                                            <\/div>\n                                <div class=\"cl-content\">\n                    <div class=\"cl-meta\">\n\t\t\t\t\t\t<span class=\"cl-category\">Blog<\/span> \n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"cl-date\">March 24, 2025<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <h2 class=\"cl-title\">\n                        <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/zendesk-ai-new-era-of-cx\/\">2025 &#038; Beyond: AI, Zendesk, and the New Era of CX<\/a>\n                    <\/h2>\n                                            <p class=\"cl-excerpt\"><\/p>\n                                                                <div class=\"ins-foot\">\n                            <a href=\"https:\/\/brandmender.com\/btrnsfrmd\/blog\/zendesk-ai-new-era-of-cx\/\" class=\"read\">Read \u2192<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3984b05 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3984b05\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cab1c elementor-widget elementor-widget-heading\" data-id=\"c4cab1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438eb14 elementor-widget elementor-widget-heading\" data-id=\"438eb14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions We <span style=\"color: #FF9A1F\">Hear Often.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75347a3 elementor-widget elementor-widget-html\" data-id=\"75347a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\nfunction equalizeAccordionRows() {\n    const leftHeaders = document.querySelectorAll('[data-id=\"a85131d\"] .elementskit-card-header');\n    const rightHeaders = document.querySelectorAll('[data-id=\"62b2282\"] .elementskit-card-header');\n\n    \/\/ Reset\n    leftHeaders.forEach(el => el.style.minHeight = '');\n    rightHeaders.forEach(el => el.style.minHeight = '');\n\n    \/\/ Pair karke equalize\n    const count = Math.min(leftHeaders.length, rightHeaders.length);\n    for (let i = 0; i < count; i++) {\n        const maxH = Math.max(leftHeaders[i].offsetHeight, rightHeaders[i].offsetHeight);\n        leftHeaders[i].style.minHeight = maxH + 'px';\n        rightHeaders[i].style.minHeight = maxH + 'px';\n    }\n}\n\ndocument.addEventListener('DOMContentLoaded', equalizeAccordionRows);\nwindow.addEventListener('resize', equalizeAccordionRows);\n<\/script>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca19b4e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ca19b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a7e8f8 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1a7e8f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a85131d elementor-widget elementor-widget-elementskit-accordion\" data-id=\"a85131d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615ce3ae1a6\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-a85131d\">\n                        <a href=\"#collapse-5386be56a615ce3ae1a6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615ce3ae1a6\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615ce3ae1a6\">\n                            \n                            <span class=\"ekit-accordion-title\">What does a Zendesk implementation partner do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615ce3ae1a6\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-a85131d\" data-parent=\"#accordion-6a615ce3ae1a6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A Zendesk implementation partner configures the platform for your support model \u2014 routing, SLAs, triggers, automations, AI Agents, and Guide knowledge base. B-TRNSFRMD is a certified Zendesk partner delivering implementations that achieve 37% improvement in CSAT, 42% ticket deflection via Zendesk AI, and 74% first-contact resolution across engagements.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-a85131d\">\n                        <a href=\"#collapse-6f3174a6a615ce3ae1a6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615ce3ae1a6\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615ce3ae1a6\">\n                            \n                            <span class=\"ekit-accordion-title\">How does Zendesk AI reduce ticket volume?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615ce3ae1a6\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-a85131d\" data-parent=\"#accordion-6a615ce3ae1a6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Zendesk AI Agents handle common customer queries automatically \u2014 resolving them through self-service before they reach a human agent. B-TRNSFRMD configures Zendesk AI Agents and builds the Guide knowledge base so deflection works from day one. Clients achieve up to 42% ticket deflection and a 29% reduction in average handle time.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-a85131d\">\n                        <a href=\"#collapse-526a3186a615ce3ae1a6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615ce3ae1a6\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615ce3ae1a6\">\n                            \n                            <span class=\"ekit-accordion-title\">What is Zendesk Guide \u2014 and why does it matter for CX performance?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615ce3ae1a6\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-a85131d\" data-parent=\"#accordion-6a615ce3ae1a6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Zendesk Guide is the knowledge base that powers self-service in Zendesk. When properly structured, it deflects tickets before they are submitted and reduces the volume agents handle. B-TRNSFRMD designs, builds, and optimizes Zendesk Guide as part of every i                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-a85131d\">\n                        <a href=\"#collapse-5203dad6a615ce3ae1a6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615ce3ae1a6\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615ce3ae1a6\">\n                            \n                            <span class=\"ekit-accordion-title\">Can B-TRNSFRMD migrate our team from Freshdesk or Salesforce Service Cloud to Zendesk?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615ce3ae1a6\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-a85131d\" data-parent=\"#accordion-6a615ce3ae1a6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Yes. B-TRNSFRMD manages structured migrations to Zendesk from Freshdesk, Salesforce Service Cloud, and legacy helpdesks \u2014 with full ticket history preserved, zero downtime, and no gap in SLA coverage during the transition. Every migration is planned and validated before cutover.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eec967 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5eec967\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62b2282 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"62b2282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a615ce3aed2b\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-62b2282\">\n                        <a href=\"#collapse-5386be56a615ce3aed2b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5386be56a615ce3aed2b\" aria-expanded=\"false\" aria-controls=\"Collapse-5386be56a615ce3aed2b\">\n                            \n                            <span class=\"ekit-accordion-title\">What integrations does Zendesk support \u2014 and how does B-TRNSFRMD configure them?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5386be56a615ce3aed2b\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-62b2282\" data-parent=\"#accordion-6a615ce3aed2b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Zendesk integrates with Salesforce, SAP, Shopify, Twilio, and more. B-TRNSFRMD connects Zendesk to your CRM, ecommerce, and contact center stack so agents have a complete customer view without switching systems \u2014 and leadership reporting reflects the full picture across every channel.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-62b2282\">\n                        <a href=\"#collapse-6f3174a6a615ce3aed2b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-6f3174a6a615ce3aed2b\" aria-expanded=\"false\" aria-controls=\"Collapse-6f3174a6a615ce3aed2b\">\n                            \n                            <span class=\"ekit-accordion-title\">How does Zendesk reduce cost to serve? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-6f3174a6a615ce3aed2b\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-62b2282\" data-parent=\"#accordion-6a615ce3aed2b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Zendesk reduces cost to serve through ticket deflection via AI Agents and self-service, faster resolution through intelligent routing, and reduced repetitive agent work through automation. B-TRNSFRMD configures all three layers as part of every implementation \u2014 so cost per ticket drops measurably within the first quarter of go-live.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-62b2282\">\n                        <a href=\"#collapse-526a3186a615ce3aed2b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-526a3186a615ce3aed2b\" aria-expanded=\"false\" aria-controls=\"Collapse-526a3186a615ce3aed2b\">\n                            \n                            <span class=\"ekit-accordion-title\">How long does a Zendesk implementation take?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-526a3186a615ce3aed2b\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-62b2282\" data-parent=\"#accordion-6a615ce3aed2b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A full Zendesk implementation \u2014 covering routing, SLAs, automations, AI Agents, and Guide knowledge base \u2014 typically goes live in six to eight weeks. B-TRNSFRMD has stood up complete Zendesk environments in under eight weeks, with measurable CSAT improvement visible within the first 30 days.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-62b2282\">\n                        <a href=\"#collapse-5203dad6a615ce3aed2b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5203dad6a615ce3aed2b\" aria-expanded=\"false\" aria-controls=\"Collapse-5203dad6a615ce3aed2b\">\n                            \n                            <span class=\"ekit-accordion-title\">What does Zendesk CX optimization involve \u2014 and when is it needed?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5203dad6a615ce3aed2b\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-62b2282\" data-parent=\"#accordion-6a615ce3aed2b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Zendesk optimization focuses on environments that are live but underperforming \u2014 where ticket deflection is low, CSAT is flat, or routing is creating resolution delays. B-TRNSFRMD audits the configuration, rebuilds the knowledge base and AI Agent flows, and tunes routing and automations to restore the CX performance the platform was designed to deliver.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Zendesk Implementation Partner Resolve Faster. Deflect More. Retain More with Zendesk AI. AI-Powered Customer Service to help you deflect more, resolve faster, and turn every support interaction into a better customer experience. Talk To A Zendesk Expert \u2192 Read Success Stories Zendesk Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Zendesk partner \u2014 we implement, optimize, and manage Zendesk so AI Agents handle more, your team resolves faster, and every support interaction becomes a measurable driver of CSAT, retention, and revenue growth. Zendesk Capabilities The modules we configure, connect, and activate \u2014 across AI Agents, Copilot, omnichannel, self-service, and analytics \u2014 to deliver measurable CX outcomes for your team. Omnichannel CX &amp; Ticketing Email, live chat, WhatsApp, voice, and social \u2014 unified in one intelligent workspace with smart routing, SLA enforcement, and priority queues built around how your support operation actually runs. Zendesk AI Agents Autonomous AI agents that resolve customer inquiries across every channel, 24\/7 \u2014 continuously learning from every interaction so resolution rates improve over time, not just at go-live. AI Copilot A proactive AI assistant built into every agent&#8217;s workspace \u2014 reply suggestions, ticket summaries, sentiment detection, and next-best-action guidance so your team handles more without slowing down. Zendesk Guide &amp; Self-Service A structured knowledge base that resolves customer questions before they open a ticket \u2014 and gives AI Agents the content foundation to deliver accurate, consistent answers across every channel. Employee Service Extend Zendesk beyond customer support to internal IT and HR service delivery \u2014 unified portals, automated workflows, and AI-assisted resolution for every team that depends on structured service. Analytics, QA &amp; Workforce Real-time CSAT tracking, AI-powered quality scoring for every interaction, and workforce management \u2014 so your CX leadership has the visibility to act, not just report. Featured Resource How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026 AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution. Read Full Blog \u2192 What\u2019s Inside Zendesk AI Agents &#038; Deflection Rates\u2713 AI Copilot Impact on Handle Time\u2713 Quality Scoring &#038; CSAT Correlation \u2713 First-Contact Resolution Benchmarks \u2713 B-TRNSFRMD \u00b7 2026Free Guide How We Help We implement Zendesk right the first time, activate AI Agents from day one, and keep the platform optimized as your CX operation scales. Zendesk Implementation &amp; Optimization Zendesk configured around your actual support workflows \u2014 every channel, routing rule, and SLA built to match how your team operates and your customers expect to be served. Zendesk AI Agents &amp; Copilot Activation We activate and optimize Zendesk AI Agents and Copilot across your support workflows so your team sees real deflection, faster resolution, and measurable productivity gains from week one. Workflow Automation &amp; Routing Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually triaging every ticket. CX Platform Migration Move off your existing CX platform with zero ticket history loss and zero disruption to live customer queues \u2014 every workflow remapped, every record preserved, and your team fully transitioned. Platform Integration Zendesk connected to your existing tools \u2014 CRM, telephony, and beyond \u2014 so every agent has a complete customer view without switching between systems to answer a single question. Managed Support Your dedicated Zendesk partner after go-live \u2014 optimizing AI Agents, expanding channels, and keeping the platform performing as your support operation evolves. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Whether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage. Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start Full Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start. Omnichannel Setup &amp; Configuration Routing, SLA &amp; Automation Design Zendesk Guide Build-Out Agent Enablement &amp; Go-Live Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Live on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers. Zendesk AI Agents Activation Zendesk Guide Optimization Workflow &amp; Routing Redesign Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow. Ongoing Platform Support Continuous AI Optimization CX Advisory &amp; Roadmapping Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start Full Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start. Omnichannel Setup &amp; Configuration Routing, SLA &amp; Automation Design Zendesk Guide Build-Out Agent Enablement &amp; Go-Live Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Live on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers. Zendesk AI Agents Activation Zendesk Guide Optimization Workflow &amp; Routing Redesign Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow. Ongoing Platform Support Continuous AI Optimization CX Advisory &amp; Roadmapping Performance Reporting Go Live in 8\u201313 Weeks Latest From Our Blog How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026 AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution. Read Full Blog B-TRNSFRMD How Zendesk AI Is Helping CX Teams Improve<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":""},"class_list":["post-46808","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Zendesk - B-TRNSFRMD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zendesk - B-TRNSFRMD\" \/>\n<meta property=\"og:description\" content=\"Zendesk Implementation Partner Resolve Faster. Deflect More. Retain More with Zendesk AI. AI-Powered Customer Service to help you deflect more, resolve faster, and turn every support interaction into a better customer experience. Talk To A Zendesk Expert \u2192 Read Success Stories Zendesk Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Zendesk partner \u2014 we implement, optimize, and manage Zendesk so AI Agents handle more, your team resolves faster, and every support interaction becomes a measurable driver of CSAT, retention, and revenue growth. Zendesk Capabilities The modules we configure, connect, and activate \u2014 across AI Agents, Copilot, omnichannel, self-service, and analytics \u2014 to deliver measurable CX outcomes for your team. Omnichannel CX &amp; Ticketing Email, live chat, WhatsApp, voice, and social \u2014 unified in one intelligent workspace with smart routing, SLA enforcement, and priority queues built around how your support operation actually runs. Zendesk AI Agents Autonomous AI agents that resolve customer inquiries across every channel, 24\/7 \u2014 continuously learning from every interaction so resolution rates improve over time, not just at go-live. AI Copilot A proactive AI assistant built into every agent&#8217;s workspace \u2014 reply suggestions, ticket summaries, sentiment detection, and next-best-action guidance so your team handles more without slowing down. Zendesk Guide &amp; Self-Service A structured knowledge base that resolves customer questions before they open a ticket \u2014 and gives AI Agents the content foundation to deliver accurate, consistent answers across every channel. Employee Service Extend Zendesk beyond customer support to internal IT and HR service delivery \u2014 unified portals, automated workflows, and AI-assisted resolution for every team that depends on structured service. Analytics, QA &amp; Workforce Real-time CSAT tracking, AI-powered quality scoring for every interaction, and workforce management \u2014 so your CX leadership has the visibility to act, not just report. Featured Resource How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026 AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution. Read Full Blog \u2192 What\u2019s Inside Zendesk AI Agents &#038; Deflection Rates\u2713 AI Copilot Impact on Handle Time\u2713 Quality Scoring &#038; CSAT Correlation \u2713 First-Contact Resolution Benchmarks \u2713 B-TRNSFRMD \u00b7 2026Free Guide How We Help We implement Zendesk right the first time, activate AI Agents from day one, and keep the platform optimized as your CX operation scales. Zendesk Implementation &amp; Optimization Zendesk configured around your actual support workflows \u2014 every channel, routing rule, and SLA built to match how your team operates and your customers expect to be served. Zendesk AI Agents &amp; Copilot Activation We activate and optimize Zendesk AI Agents and Copilot across your support workflows so your team sees real deflection, faster resolution, and measurable productivity gains from week one. Workflow Automation &amp; Routing Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually triaging every ticket. CX Platform Migration Move off your existing CX platform with zero ticket history loss and zero disruption to live customer queues \u2014 every workflow remapped, every record preserved, and your team fully transitioned. Platform Integration Zendesk connected to your existing tools \u2014 CRM, telephony, and beyond \u2014 so every agent has a complete customer view without switching between systems to answer a single question. Managed Support Your dedicated Zendesk partner after go-live \u2014 optimizing AI Agents, expanding channels, and keeping the platform performing as your support operation evolves. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Whether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage. Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start Full Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start. Omnichannel Setup &amp; Configuration Routing, SLA &amp; Automation Design Zendesk Guide Build-Out Agent Enablement &amp; Go-Live Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Live on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers. Zendesk AI Agents Activation Zendesk Guide Optimization Workflow &amp; Routing Redesign Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow. Ongoing Platform Support Continuous AI Optimization CX Advisory &amp; Roadmapping Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start Full Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start. Omnichannel Setup &amp; Configuration Routing, SLA &amp; Automation Design Zendesk Guide Build-Out Agent Enablement &amp; Go-Live Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Live on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers. Zendesk AI Agents Activation Zendesk Guide Optimization Workflow &amp; Routing Redesign Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow. Ongoing Platform Support Continuous AI Optimization CX Advisory &amp; Roadmapping Performance Reporting Go Live in 8\u201313 Weeks Latest From Our Blog How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026 AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution. 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Deflect More. Retain More with Zendesk AI. AI-Powered Customer Service to help you deflect more, resolve faster, and turn every support interaction into a better customer experience. Talk To A Zendesk Expert \u2192 Read Success Stories Zendesk Capabilities Our Services Success Stories Why B-TRNSFRMD FAQs B-TRNSFRMD is a certified Zendesk partner \u2014 we implement, optimize, and manage Zendesk so AI Agents handle more, your team resolves faster, and every support interaction becomes a measurable driver of CSAT, retention, and revenue growth. Zendesk Capabilities The modules we configure, connect, and activate \u2014 across AI Agents, Copilot, omnichannel, self-service, and analytics \u2014 to deliver measurable CX outcomes for your team. Omnichannel CX &amp; Ticketing Email, live chat, WhatsApp, voice, and social \u2014 unified in one intelligent workspace with smart routing, SLA enforcement, and priority queues built around how your support operation actually runs. Zendesk AI Agents Autonomous AI agents that resolve customer inquiries across every channel, 24\/7 \u2014 continuously learning from every interaction so resolution rates improve over time, not just at go-live. AI Copilot A proactive AI assistant built into every agent&#8217;s workspace \u2014 reply suggestions, ticket summaries, sentiment detection, and next-best-action guidance so your team handles more without slowing down. Zendesk Guide &amp; Self-Service A structured knowledge base that resolves customer questions before they open a ticket \u2014 and gives AI Agents the content foundation to deliver accurate, consistent answers across every channel. Employee Service Extend Zendesk beyond customer support to internal IT and HR service delivery \u2014 unified portals, automated workflows, and AI-assisted resolution for every team that depends on structured service. Analytics, QA &amp; Workforce Real-time CSAT tracking, AI-powered quality scoring for every interaction, and workforce management \u2014 so your CX leadership has the visibility to act, not just report. Featured Resource How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026 AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution. Read Full Blog \u2192 What\u2019s Inside Zendesk AI Agents &#038; Deflection Rates\u2713 AI Copilot Impact on Handle Time\u2713 Quality Scoring &#038; CSAT Correlation \u2713 First-Contact Resolution Benchmarks \u2713 B-TRNSFRMD \u00b7 2026Free Guide How We Help We implement Zendesk right the first time, activate AI Agents from day one, and keep the platform optimized as your CX operation scales. Zendesk Implementation &amp; Optimization Zendesk configured around your actual support workflows \u2014 every channel, routing rule, and SLA built to match how your team operates and your customers expect to be served. Zendesk AI Agents &amp; Copilot Activation We activate and optimize Zendesk AI Agents and Copilot across your support workflows so your team sees real deflection, faster resolution, and measurable productivity gains from week one. Workflow Automation &amp; Routing Intelligent routing, automated escalations, and SLA enforcement built around your actual support operation \u2014 so your agents spend time resolving, not manually triaging every ticket. CX Platform Migration Move off your existing CX platform with zero ticket history loss and zero disruption to live customer queues \u2014 every workflow remapped, every record preserved, and your team fully transitioned. Platform Integration Zendesk connected to your existing tools \u2014 CRM, telephony, and beyond \u2014 so every agent has a complete customer view without switching between systems to answer a single question. Managed Support Your dedicated Zendesk partner after go-live \u2014 optimizing AI Agents, expanding channels, and keeping the platform performing as your support operation evolves. CHOOSE YOUR ENGAGEMENT The Engagement Model That Fits Where You Are Whether you&#8217;re starting fresh, unlocking more from what you have, or need a long-term partner \u2014 we have an engagement built for your stage. Quick Start OptimizeAI Continuum 01 \u00b7 Implementation Quick Start Full Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start. Omnichannel Setup &amp; Configuration Routing, SLA &amp; Automation Design Zendesk Guide Build-Out Agent Enablement &amp; Go-Live Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Live on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers. Zendesk AI Agents Activation Zendesk Guide Optimization Workflow &amp; Routing Redesign Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow. Ongoing Platform Support Continuous AI Optimization CX Advisory &amp; Roadmapping Performance Reporting Go Live in 8\u201313 Weeks 01 \u00b7 Implementation Quick Start Full Zendesk implementation built around your support model \u2014 omnichannel setup, Zendesk Guide, AI Agents, and agent enablement. Done right from the start. Omnichannel Setup &amp; Configuration Routing, SLA &amp; Automation Design Zendesk Guide Build-Out Agent Enablement &amp; Go-Live Go Live in 8\u201313 Weeks 02 \u00b7 OPTIMIZATION OptimizeAI Live on Zendesk but CSAT is flat and AI isn&#8217;t deflecting? We activate Zendesk AI Agents, rebuild your Guide knowledge base, and retune routing \u2014 so your investment finally delivers. Zendesk AI Agents Activation Zendesk Guide Optimization Workflow &amp; Routing Redesign Self-Service Optimization Go Live in 8\u201313 Weeks 03 \u00b7 MANAGED SUPPORT Continuum Your dedicated Zendesk partner \u2014 keeping AI Agents active, Guide current, and your CX environment optimized as customer expectations and support complexity grow. Ongoing Platform Support Continuous AI Optimization CX Advisory &amp; Roadmapping Performance Reporting Go Live in 8\u201313 Weeks Latest From Our Blog How Zendesk AI Is Helping CX Teams Improve CSAT and Reduce Resolution Times in 2026 AI Agents that resolve instantly, Copilot that guides every interaction, and quality scoring that catches what human reviews miss \u2014 this article breaks down how CX teams are using Zendesk AI to drive measurable improvements in CSAT, NPS, and first-contact resolution. 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