{"id":24969,"date":"2023-01-27T11:18:15","date_gmt":"2023-01-27T11:18:15","guid":{"rendered":"https:\/\/btrnsfrmd.com\/?p=24969"},"modified":"2023-01-27T11:18:15","modified_gmt":"2023-01-27T11:18:15","slug":"add-self-service-to-your-cx-strategy-to-boost-csat-customer-satisfaction-scores","status":"publish","type":"post","link":"https:\/\/brandmender.com\/btrnsfrmd\/blog\/add-self-service-to-your-cx-strategy-to-boost-csat-customer-satisfaction-scores\/","title":{"rendered":"Add Self-Service to Your CX Strategy to Boost CSAT (Customer Satisfaction) Scores"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":24971,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[1],"tags":[35,33,36],"class_list":["post-24969","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-cx-strategy","tag-freshdesk","tag-freshdesk-self-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Boost CSAT: Add Self-Service to Your CX Strategy | B-TRNSFRMD<\/title>\n<meta name=\"description\" content=\"Customers are the backbone of businesses and they should be empowered to help themselves with self-service technology to enhance CX. 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