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Success Stories

Powering Your Team To Deliver Experiences That Last.

"Thank you so much for what you and your team have brought to the table. We are a better company and are closer to realizing our most important objective of improving our Customer's Experience, because of it."

CEO Global Money Services Company

Trusted by 60+ Leading Organizations

Brain Balance
FGB
GK Life
GKMS
Key Insurance
Li-Cycle
McGrath RentCorp
Michaels
Scholar Rock
Spontana
Stack Infra
Telecon
Teneo
TheKey
WellStreet Urgent Care
YTI

Featured Stories

Life Insurance Carrier
INSURANCE · 12 COUNTRIES · 4 BANKING CHANNELS
Insurance InsightIQ

Life Insurance Carrier Cuts Reporting Time by 80% and Accelerates Premium Recovery with InsightIQ

A leading life insurance carrier distributing policies through 4 banking channels across 12 countries was losing critical collections time each month to a manual reporting process. B-TRNSFRMD built InsightIQ — a purpose-built analytics platform that automated reporting and accelerated premium recovery.

>80%
Reduction in monthly reporting time
14
Country-currency combinations automated
12 → 1
Reporting cycle collapsed to same-day
Read More →
Financial Services Group
BANKING · INSURANCE · INVESTMENT · 17 COUNTRIES
Financial Services Creatio

Financial Services Group Unifies 5 Business Units to Boost Cross-Sell & Upsell with Creatio's AI-Native CRM

A leading financial services group operated with siloed Sales, Marketing, and Service functions across 5 business units and 17 countries. B-TRNSFRMD delivered a phased Creatio CRM transformation to unify customer data and unlock cross-sell, upsell, and enterprise-wide growth.

5
Business units unified on one platform
2M+
Customer records migrated
260+
Business processes automated
Read More →
Behavioral Health Provider
HEALTHCARE · 70+ NATIONWIDE CENTERS
Healthcare Creatio

Consolidating Customer View & Boosting Pipeline Visibility Across 70+ Centers with Creatio's AI-Native CRM

A nationwide behavioral health provider was constrained by fragmented legacy CRM systems and non-standardized operations across 70+ franchise centers. B-TRNSFRMD architected a unified Creatio CRM platform to standardize operations and deliver end-to-end lifecycle visibility.

26 weeks
Implementation timeline
30%
TCO reduction
20%
Boost in enrollments
Read More →
Urgent Care Provider
HEALTHCARE · 200+ LOCATIONS
Healthcare Freshdesk

Urgent Care Provider Scales Patient Support & Saves $1.3M with AI-Powered Omnichannel CX on Freshdesk

A fast-growing urgent care group with 200+ locations ran on fragmented, phone-only support with no scalable patient communication layer. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony to unify support operations and enable AI-driven self-service.

$1.3M
Annual savings from AI-driven automation
94.9%
CSAT score post-implementation
1,910
Monthly bot chats deflected
Read More →
Financial Services Group
MONEY SERVICES · 17 COUNTRIES
Financial Services Freshdesk

Financial Services Group Modernizes Money Services & Cuts Call Volume 30% Across 17 Countries with Freshworks

A leading financial services group's money services division operated across 17 countries on fragmented, phone-heavy support workflows with no unified customer view. B-TRNSFRMD implemented Freshdesk, Freshchat, and Freshcaller to unify operations and enable a hybrid workforce.

20–30%
Call volume reduction via automation
50%
Remote workforce enabled
17
Countries unified
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Global Media Firm
CONSULTING & PROFESSIONAL SERVICES · 2,000+ EMPLOYEES
Consulting & Professional Services Freshservice

Global Media Firm Eliminates 3,480 Tickets a Year & Cuts MSP Costs 20% with Freshservice

A global media consulting firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets and deployed a dual-layer automation strategy on Freshservice with Freddy AI — combining ticket deflection and workflow orchestration.

~20%
MSP cost savings
12%
Monthly ticket reduction
3,480
Tickets eliminated per year
Read More →
Urgent Care Provider
HEALTHCARE · 200+ LOCATIONS
Healthcare Freshservice

Urgent Care Provider Modernizes IT Service Delivery & Achieves 95% SLA Across 200+ Locations with Freshservice

A nationwide healthcare management organization operating 200+ urgent care locations lacked a centralized ITSM platform — leaving service delivery and cross-functional workflows manual. B-TRNSFRMD delivered a phased Freshservice implementation to unify ITSM and automate operations at scale.

~70%
Faster incident resolution
95%+
SLA compliance achieved
200+
Workflows automated
Read More →
Global Media Services Company
12 Countries
Professional Services Freshservice

AI deflection cuts 3,480 tickets a year — and ~20% of MSP costs

A global media firm with 2,000+ employees was over-reliant on a third-party MSP. B-TRNSFRMD analyzed nearly 23,000 tickets, identified the top cost-driving categories, and implemented a dual-layer automation strategy combining AI-powered deflection and workflow orchestration.

~20%
MSP cost savings
12%
Monthly Ticket Reduction
3,480
Tickets Eliminated Per Year
Read More →
Big 3 Auto Manufacturer
10 Teams
Automotive Freshservice

81% faster resolution through AI-powered ESM

A fast-growing electric vehicle subsidiary of a "Big 3" automotive manufacturer faced operational friction from scattered workflows and isolated systems. B-TRNSFRMD architected a multi-team Freshservice implementation across IT, Engineering, Manufacturing, and Finance — replacing manual processes with integrated, automated workflows.

81%
Decrease in resolution time for critical business systems
16→3
Assignment workflows consolidated
600+
Users auto-provisioned via Azure AD integration
Read More →
Urgent Care Provider
200+ Locations
Healthcare Freshdesk

Scaled omnichannel patient support with Freshdesk and AI automation

A rapidly growing urgent care organization with 200+ locations lacked a scalable omnichannel patient support operation and relied heavily on fragmented, phone-based workflows. B-TRNSFRMD implemented Freshdesk, Freshchat, and integrated telephony workflows to unify support operations, automate triage, and enable AI-driven self-service.

$1.3M
Savings
94.9%
SLA Maintained
1,910
Bot Chats / Month
Read More →
Behavioral Health Org
Healthcare · Multi-Location
Healthcare Creatio

Behavioral health organization centralizes patient intake and referral management

A multi-location behavioral health organization replaced spreadsheet-driven intake and referral tracking with a unified Creatio CRM platform. B-TRNSFRMD deployed automated referral routing, customized intake workflows, and real-time operational dashboards.

[X]%
Faster Referral Processing
[X]%
Reduction in Manual Intake Steps
[X]
Workflows Automated
Read More →

Let's Talk

Ready to Transform Your CX Operations?

45 minutes. No cost. Tell us where you are and we will tell you exactly what it would take to get there.

success@btrnsfrmd.com